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Finance Manager – LTA

The Finance Manager role itself is one of the two manager roles in Group Finance, which will report into the Head of Group Finance.

This position will have a broad range of accountabilities including but not limited to responsibility for treasury management of all LTA Group entities, foreign exchange, complex operational cash flow forecasting, loan book cash projections, day-to-day banking activity oversight, in-house banking facility(/facilities) expert, and monitoring of financial and regulatory compliance where relevant. The role will also be responsible for management of the accounts payable and receivable transactional team, the LTA’s insurance programme, and providing ad hoc project accounting support. This list is not exhaustive and will evolve over time. The Finance Manager will also play a key role in pro-actively identifying opportunities for, and driving the continuous development of, the Finance function through various projects and initiatives.

The role as Finance Manager is in essence about driving effective decision making, typically through best-in-class financial and risk planning. You will seek out opportunities to minimise cost while examining benefits and payback where appropriate, seek efficiency wherever possible, and drive value by ensuring activity is aligned to business strategy. You will have a pro-active approach and seek to be involved at the outset of all key projects to help enable effective conversations with senior management.

Key responsibilities:

Responsible for the operational and people management of the transactional processing team which includes one direct and three indirect reports, providing regular feedback and leadership.
Acting as the main point of contact for the LTA’s insurance programme, both internally and externally, while progressing renewal and / or remarketing options through liaison with external advisors as this arises. Responsible for ensuring the Finance Director and Chief Executive are informed of key changes and policies alongside key colleagues across the organisation. Key stakeholders include Board, Finance Director, Head of Group Finance, Chief Executive, Senior Managers, Legal, HR, Councillors and volunteers.
Responsible for cash flow forecasting, the development and review of all cash planning, and producing reports and guidance for inclusion in Board papers as required.
Responsible for being the treasury lead for the LTA Group to include preparation of treasury reporting and insight for the Finance Director, CEO, wider Executive team, LTA Board, and AELTC ensuring high quality information that is accurate, relevant and timely, and communicated and explained clearly to stakeholders across all levels of the organisation, including the production of relevant visuals and dashboards as required.
Key contact for the LTA’s investment portfolio responsible for initiating drawdowns from our accounts where necessary, provide monthly reporting of investments, and ensuring compliance with regulations in different regions.
Responsible for collecting coach, venue and hardship loan repayments, working with Commercial Finance and Property on any issues raised and reporting any non-payments.
Collaborate with the Head of Group Finance and Head of Commercial Finance to forecast the LTA Group reserves and produce analysis to relay to various boards and committees.
Responsible for ad hoc year end tasks in conjunction with the Group Finance function.
Conducting and completing reviews of outsourced providers and supplier contracts.
Preparation of relevant memos and / or supporting documentation, quantifying the benefits, making recommendations, co-ordinating all related follow up activity, investigating risks and opportunities, identifying savings to mitigate risks, all to ensure targets are achieved or improved on.
Being able to reliably show and report on the benefits of improved systems, processes, automations, behaviours, and decisions that drive improved outputs plus time and / or cost reductions.
Management of internal control integrity and ensuring that they are operated on a best practice basis.
Undertake such other duties as may be required from time to time as are consistent with the responsibilities of the post and the needs of the LTA.

Previous experience:

Able to influence key internal & external stakeholders across a number of different levels, with excellent interpersonal skills
Able to work independently and deliver on time and at a consistently high standard
Clear communicator with a critical eye for detail yet able to simplify the complex in communication
Commitment to problem-solving and improving processes, always anticipating the question, and looking for better ways of doing things
Ability to work with colleagues to ensure that there is a continued environment of creativity, shared opportunity and a culture of progressive and sustained improvement
Successfully driving strategic implementation through stakeholders and partners
Pro-active, flexible and fully engaged with a customer focussed mind-set
You will be ACA, CIMA or similarly qualified with at least three years post-qualification experience
Strong commercial/professional acumen gained at a fast paced, high demand business
Experience of using Unit4 desirable

Our Benefits

What we can offer you

We are proud of the range of benefits we can provide:

Retail discounts from brands including Adidas, Dunlop, Crew Clothing, AMC & many more
25 days of annual leave
Enhanced maternity, paternity, adoption, and shared parental leave
Free use of our Gym, Tennis & Padel courts and access to various sporting clubs upon joining
Priority access to our colleague ticket offers for all LTA Major Events, including Wimbledon
Eligible to participate in the LTA Annual Bonus Scheme, subject to meeting the set criteria in force at the time (depending on your role)
You will be eligible to receive life assurance cover up to the value of three times your basic annual salary (more depending on your role)
Private Healthcare cover
An Employee Assistance Programme that offers anonymous and confidential, emotional, and practical support 24/7 for you and your immediate family
Pension (up to 10% contribution from employer)
Cycle-to-Work scheme, eye care vouchers and season ticket loans
Free parking & bike racks at the National Tennis Centre, plus electric vehicle charging points
Staff lockers and discount on all food purchased at our Deuce Café
Social activities all year round which encourage you to get to know your fellow colleagues

Our Culture

The LTA, through its vision “Tennis Opened up”, is committed to creating a diverse environment where all colleagues feel included and a strong sense of belonging. We are proud to actively invite applications from all candidates who meet the essential criteria and can work in the UK. We commit that everyone will receive equal consideration for employment irrespective of your ethnicity, religion, sex, gender reassignment, sexual orientation, age, any disability, marital or civil partnership status, and pregnancy or maternity status.

The LTA Tennis Foundation is a new tennis charity that partners with brilliant people and organisations to improve lives through tennis. It shares the LTA’s vision of ‘Tennis Opened Up’, and it wants to use our sport to make a real difference to people across the whole country. All LTA colleagues have the chance to get involved with the LTA TF, with some directly involved in delivering and leading its work.

To truly deliver our vision of “Tennis Opened up”, we believe it is critical that the LTA plays our part in contributing to a healthier and more sustainable society. We want to grow tennis in Britain, but do so in a responsible way, protecting and supporting the environment and working with everyone in the sport to tackle our climate impacts. We are committed to ensuring a lasting future for tennis in Britain, and our Environmental Sustainability Plan sets out how we will do this.

Debenture Relationship Manager – Wimbledon

We’re looking for a Debenture Relationship Manager to join us on a 12 month fixed term contract. In this role, you’ll manage a small team and lead and develop the differentiated service experience for the complete debenture operation, both year-round and during The Championships.

Delivery of this operation is complex and challenging and a desire to provide a first-class guest experience will be at the heart of your decisions, interactions, planning and the actions that you take.

What you’ll be doing

Lead The Championships operational delivery, ensuring service standards and minimising queues. Take the initiative and go the extra mile; anticipate additional services and requirements
Oversee and quality control front of house services to debenture holders during The Championships, including seamless operation of debenture areas with the Food & Drink team
Recruit and train a team of debenture hosts to deliver a knowledgeable, friendly and professional service
Lead a team of three permanent staff in delivering a continually improving, innovative and world class customer service experience. Recruit, train and develop temporary staff through the Wimbledon placement scheme
Manage the relationship with debenture holders ensuring a high level of engagement and satisfaction. Encourage a level of personalised service through email, phone and in person events in order to develop and nurture strong relationships, to understand debenture holder needs and challenges and provide the very best support
Lead the year-round communication with debenture holders, including via the website and email and responses to individual queries to deliver a world class guest experience
Enhance the debenture website for use by debenture holders, and guests with debenture tickets, providing clear and concise information on the services and facilities available
Lead The Championships communication with debenture holders, including feedback, queries and managing expectations of your customer base
Act as an escalation point in relation to customer queries and complaints
Work with the internal design team to produce annual debenture guides and gifts as well as ad-hoc publications and information
Run around four annual events for debenture holders
Working with the Financial Controller, coordinate and develop the Official Market, including proposals, website design, integration and allocation of tickets
Centre Court debenture issue
Execute the marketing strategy for the debenture issue.
Lead the prospectus design process for debenture issues, in conjunction with the creative team.
Working with the Financial Controller, coordinate and develop the application and allotment process for debentures.

The Championships

During The Championships and events, and in the build up to The Championships, you will need to work flexible shifts which will include evenings and weekends.

About You

Strong background and experience in delivering exceptional customer service in a hospitality, sporting or membership environment
Articulate and competent communicator across varied customer channels
Experience in leading customer communications, online, written and verbal, in a membership environment
Experience of dealing with elite, exclusive or high net worth individuals
The ability to problem solve, with a proven track record of complex complaint handling
The ability to manage a varied and challenging workload to strict deadlines
Dedicated and consistent attention to detail
Comfortable with ambiguity, with the ability to simplify existing processes
Experience of managing others
Excellent interpersonal skills and a team player
Ability to communicate with a broad range of customers, adapting style and approach as and when required
Creative problem solving
Passionate about providing an exceptional level of service
Positive and proactive approach to all elements of the role
Uses initiative and is proactive in helping to create and implement new ideas
Ability to manage in a pressurised environment

About Us

The All England Lawn Tennis Club (Championships) Limited (AELTC) organises and stages The Wimbledon Lawn Tennis Championships. Debentures for Centre and No.1 Court are issued every five years and debenture holders have a range of facilities available during The Championships. This role is responsible for the overall relationship with debenture holders alongside Championships debenture operations.

This role will be involved in the marketing, creative and transactional elements of the forthcoming Centre Court debenture issue during spring 2024.

Head of Competitions – LTA

The LTA’s vision is “Tennis Opened Up” and its mission is to make tennis Relevant, Accessible, Welcoming and Enjoyable for all.

The LTA Competitions team sits within the Participation Directorate and works with teams from across the organisation and external partners to deliver a calendar of international, national, regional, county and recreational competitions, in order to grow the number of adults and juniors competing across GB. The team support and service competition at every level of the competitive structure, including the attraction, retention and development of a competition workforce (Officials and Organisers) and develop the competition structure to help grow and sustain participation. The team has responsibility for co-ordinating a calendar of disability competitions and managing the GB Representative Teams for Visual Impaired (VI), Learning Disability (LD) and Deaf tennis.

The primary aim of the role will be to develop a strategy to grow competition at all levels with a focus on the recreational end of the game, providing leadership for this key area of tennis within and outside the organisation, and excellent management of the competition team, ensuring a collaborative approach with the wider competition landscape.

Key Accountabilities

Strategy & Management

To work with the Participation Director, Executive and Leadership Team colleagues to plan and develop a national recreational competition strategy for regional coordination and local delivery.
To manage the Competitions Team and provide direction and support to the regionally based Competition Development Partners in the development, planning, and delivery of competition at a local level across GB.
To work with the Heads of Regions and Competition Development Partners to set regional competition targets that are aligned to the national strategy and support competition growth.
To manage the competition budget, including regular reporting with the Finance Team.
To develop a yearly operational team plan, team objectives and line manage the team and direct reports, including carrying out regular reviews of progress against the competition strategy and plans.

Competition

To develop and deliver competition products, based on insight, that will support more people playing tennis across the key delivery channels of clubs, parks, education and community.
To develop and scale our plans for Junior Recreational Competition, including the delivery of the LTA Youth Competition.
To develop plans to scale the number of adults taking part in park competition via Local Tennis Leagues in conjunction with the Regional Team and Parks Team.
To oversee the successful planning and delivery of Team Competition including LTA National League, LTA Youth Schools and County Cup competition, working with and through key stakeholders including the organiser network, to ultimately achieve growth in the number of players taking part.
To lead and manage competition support including the ITF World Tennis Number, LTA rankings and the Competition Management System including online entry, TTP, LP.
To work closely with the Technology and Digital Transformation Teams to ensure the competition services for players, parents and the workforce are robust, reliable and developed to support improvement in the delivery of competition at all levels.
To work with the Performance Team to develop the Performance Competition Calendar.
To lead and manage the competitive framework from local to national level competition including sanctioning / grading, disability competition and the 10U competition framework.
To lead and manage the Officiating team to develop and deliver plans to grow the competition workforce, including referees, umpires and competition organisers.
To oversee the servicing of the Competition Discipline System and the production of the Competition Regulations, working with the Legal team.
To lead and manage the disability competition programme for VI, Deaf, LD and Wheelchair players at a local, regional and national level and the GB disability performance activities for VI, Deaf and LD.
To work with Seniors Tennis GB to develop and grow the provision of competition for ‘seniors’ ensuring alignment with the LTA and competitions team.

General

To work cross functionally, particularly with the Participation Team, to ensure plans are joined up and delivered in a connected way at a national, regional, county and local level.
To work with the Marketing & Communication teams to develop and implement communication and marketing plans to raise awareness of competitions in order to attract more participants.
To work with the Commercial team in delivering the commercial strategy for competition, including the delivery of any contractual rights.
To create, build and sustain effective working relationships and networks with key partners particularly others in similar roles in other sports, National Tennis Association and professional bodies, learning best practice to improve the delivery of competition.
To work with the Property and Operations Teams on plans to ensure the provision of strategically important tennis competition venues.
To be part of the LTA Leadership Team and to contribute and support the wider strategic plans for British Tennis.

Media and Fan Data Services – ATP Media

ATP Media is the broadcast arm of the ATP World Tour and provides the centralised exploitation for worldwide television and digital broadcast rights across the ATP World Tour. With unrivalled access and expertise in the broadcast production of men’s professional tennis, the company delivers an end-to-end solution for global broadcasters incorporating host production and global delivery for the Nitto ATP Finals, Next Gen ATP Finals, ATP World Tour Masters 1000s plus world feed production and global delivery for the ATP World Tour 500s & 250s.

ATP Media operates Tennis TV, a direct-to-consumer digital subscription streaming service for the ATP World Tour. Tennis TV streams over 2,000 live matches a year across a wide range of mobile apps and streaming platforms.

Role overview:

The Media landscape is changing. Sport has traditionally relied upon the value of TV audiences to underwrite the sponsorship value sold by tournaments, displaying sponsors on screen. However, with the decline in broadcast viewing figures and growth in digital, tennis needs to more effectively measure and value a growing digital audience to capitalise on this changing landscape.

Historically all audience measurement and valuation was outsourced to third parties, but now the business wants to build intelligence and capability internally, so we can better serve Tournaments as audiences and platforms continue to transition to digital. In response to this changing landscape, ATP Media have built a new team ‘Media and Fan Data Services’ accountable for growing, valuing, and measuring our digital audience.

This role is to join this hugely exciting area of our business that will see continued investment and prominence in the years to come. This role represents the third position within this new strategic team, and as such requires a dynamic, personable and proactive individual to work with the Head of Media and Fan Data Services and Insights Manager.

Duties and Key Responsibilities:

As the Media and Fan Data Services Analyst you will work alongside the Insights Manager and Head of Media and Fan Data Services to support ATP in delivering insight support internally and for tournaments around the globe. With only 1+ years’ experience we’re looking for someone who has interest and enthusiasm in the below responsibilities – not necessarily experience within them but this is beneficial.

Support the Insights Manager in managing two agencies to deliver the media measurement and evaluation reports to tournaments throughout the year
Use analytics tools and audience dashboards to interpret viewership and valuation across linear TV, streaming and social media to build reports
Support in valuing and reporting on additional sponsored digital campaigns for tournaments.
Support with any ad hoc evaluation queries from commercial team and tournaments.
Analyse and manipulate raw data to identify trends (Excel skills required).

Qualifications, Skills & Attributes:

1+ years’ experience working in Rights Holder or media/sports marketing agency environment
Analytical mind – genuine interest in analysing data and identifying the ‘so what’
Good Excel capability – comfortable building pivot tables to structure and analyse data
Experience working with TV audience data useful but not essential
Energy and enthusiasm to join a growing team building and delivering capability for the first time
Appetite to understand the sports industry, and the digital space / media in particular
A collaborative team player with good verbal and written communication skills
Ability to manage their time effectively across multiple workstreams
Self-starter with the ability to take own initiative
Highly motivated and proactive

ATP Media is an equal opportunities employer.

Reporting to: Head of Media and Fan Data Services

Location: Head Office – Wimbledon, Worple Road, SW19 4DD

Working Hours: Mon – Fri 9am to 5pm

Benefits

Private Medical Insurance

Life Assurance 4X Salary

NEST Pension 5%

Bonus Program

Hybrid Working

Training & Development

Cycle to work, Season Ticket Loan, Eyecare Scheme

Digital Lead, Business Operations – Tennis Australia

Play a key role in making tennis more accessible across NSW
Join a passionate team and become part of a fun and inclusive culture
Flexible work practices, ensuring a positive work-life balance

It’s an exciting time for tennis in Australia and we have ambitious plans to continue to grow the game from grassroots through to high performance. We are transforming how we deliver tennis, with the aim of making it more accessible, to more people, more often. To help us achieve our plan we are looking for a Digital Lead – Business Operations to join our team at Tennis NSW on a full time, permanent basis.

About The Role

Reporting into the Business Operations Manager, this role will implement a strategy across a range of projects aimed at digitising the operations of tennis clubs and coaches, to connect tennis to more consumers across NSW. The role will require a high degree of hands-on support with both internal and external stakeholders to ensure identified opportunities to increase the digital capability of tennis venues in NSW are converted effectively.

Develop key relationships with various digital platform solutions
Provide a conduit between TNSW and Tennis Australia in support of adopting national digital strategies and products
Ensure that the Tennis Development field team are adequately skilled and trained in the roll out of digital platform solutions
Lead the strategy to identify, pilot, and then roll out suitable digital solutions via the wider TNSW Tennis Development Field Team
Establish localised marketing campaigns to drive consumer traffic to localised booking platforms, in conjunction with TNSW Marketing team
Provide a level of support and expertise both internally and externally in the fundamentals of local area marketing and social media

About You

What you will bring to the role:

Excellent interpersonal and communication skills with the ability to evoke the cooperation of stakeholders
Understanding of the tennis environment and the various stakeholders it engages
High computer literacy with Microsoft suite and database management, plus confidence in adopting diverse digital platforms
Ability to prioritise workloads, plan work programs and meet deadlines
Demonstrated resilience and solution focused approach to all issues
You must hold (or be willing to obtain) a current Police Check and Working with Children Check

What’s in it for you?

Career development with a range of formal education and on the job training opportunities
Monthly health & wellbeing activities through our Serving Your Health program
Flexible working practices & a range of discounts from our sponsorship partners
Tools of the trade – vehicle, laptop and mobile phone

To Apply

If you think you’re up to the challenge, we’d love to hear from you! A copy of the position description can be found here. Please submit your resume and cover letter via our online application system. Please note, only applications submitted through our system will be considered.

Applications Close on 12th March however we will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate.Tennis is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety.

At Tennis, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. Tennis encourages all suitable applicants to apply for this role.

We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis.

Even if we are not currently advertising the position that you are looking for today, we may be tomorrow. There are a number of ways that you can keep up-to-date with new opportunities as they happen.

We encourage you to create a profile and register for our job alerts, as well as follow Tennis Australia on LinkedIn to stay up to date on the latest news and opportunities.

Partnership Development and Client Services Manager – ITF

International Tennis Federation (ITF) is the world governing body of tennis. Founded in 1913, its purpose is to ensure the long-term growth and sustainability of the sport, delivering tennis for future generations in association with its 213-member nations. The ITF oversees the rules and regulations that govern international and national competition.

The ITF is responsible for the worldwide development of tennis through its highly regarded Development Programme, its Science and Technical department which monitors equipment and technology, and its Officiating department which oversees the education and advancement of officials.

The ITF organises over 1,500 weeks of men’s, women’s and junior tournaments on the ITF World Tennis Tour, and manages the ITF junior team competitions, ITF Beach Tennis Tour, UNIQLO Wheelchair Tennis Tour and the ITF Seniors Circuit. The ITF is the owner and rightsholder of the two largest annual international team competitions in tennis, Davis Cup and Billie Jean King by Gainbridge, and manages the Olympic Tennis Event on behalf of the IOC. The ITF upholds the highest standards of integrity and is a partner in the Tennis Integrity Unit.

The Role

The Partnership Development and Client Services Manager is responsible for revenue growth, securing upsells and supporting renewals – reporting into the Commercial Manager and Head of Partnerships. There will also be a secondary requirement to support partnership delivery.

The successful candidate will have a partnerships sales background. They must be pro-active, motivated, have excellent project management and interpersonal skills and be able to build strong working relationships; they will support the development of partnerships by working collaboratively with different teams across the business. Some international travel to venues and to visit clients may be needed.

Responsibilities

Sales:

Define the sales plan: timelines, categories, and general approach/ objectives – particularly in relation to non-event-based rights, i.e. digital and D2C
Prospecting contacts, developing leads and booking in meetings
Presenting and closing deals (with the Commercial Manager and Head of Partnerships)

Renewals/ Upselling:

Support the ITF’s partnership renewal approach through delivery of presentation materials
Support the identification of delivery of upsell packages to present to existing partners

Innovation: Sales Strategy Tactics:

Innovate the go to market approach to find new and impactful ways to stimulate market interest in ITF commercial products

CRM Management and Reporting:

Responsibility for the management of the CRM platform
Communicating progress to key ITF personnel

Partner Management:

Lead the management of identified ITF partners as required, particularly where upsell opportunities are identified
Manage meeting and contact cadence (on a client-by-client basis) to ensure client satisfaction

Criteria

Proven experience in proactive sales, working with global brands, negotiating partnership rights and securing upsells and renewals through to contract. Partnerships sales experience is desirable, however, advertisement and media sales experience will be considered
Strong partnership rights delivery track record, working in sports and/or entertainment properties
Experience in negotiation and project management skills
Success delivering high quality partnerships in premium, multichannel (experiential, digital) environments with senior stakeholders
Commitment to structured, process driven and analytical rights’ delivery approach.
“Brand marketing aware” with ability to develop integrated brand marketing strategies with partners
Dynamic and energetic approach to partner engagement, with strong communication and negotiating skills; able to combine trouble-shooting and creative problem solving
Proven experience of account managing successful sponsorship relationships, and activation programmes

Desirable criteria

Passion for and understanding of the commercial potential within sport
Excellent communication skills
Strong people and time management skills with a high level of care and attention to detail
Excellent IT skills, including Outlook and MS Office

What we offer

Excellent salary plus discretionary bonus scheme (subject to conditions)
25 days holiday per annum plus bank holidays
Private Healthcare
Group personal pension scheme, Life assurance and Annual Wellbeing Allowance
Ride2Work Scheme (in conjunction with Evans Cycles)
Free lunch when working in the office (up to £9 per day)
Free Tea, Nespresso Coffee plus complimentary healthy snacks and fresh fruit when working in the office
Free parking on site
Working hours: based on 35 hours per week. Normal office hours are 09.00 -17.00 Monday to Friday. Flexible working hours possible, with core hours of 10am-4pm

Due to the high volume of applications we receive, we are unable to respond individually to candidates, therefore only successful candidates will be contacted for an interview. Please note that interviews may be conducted via video call.

A DBS check may be required of the successful applicant.

Equality, diversity & inclusion (EDI) is a fundamental priority for the ITF. Our philosophy focusses on embedding inclusive behaviours and processes across every element of our business practices.

Hospitality & Ticketing Project Manager – LTA

About the role

The LTA’s vision is “Tennis Opened Up” and its mission is to make tennis Relevant, Accessible, Welcoming and Enjoyable. The Major Events and Digital Transformation team are responsible for delivering the LTA’s programme of events, driving visibility and engagement to new and existing audiences. The Hospitality & Ticketing Project Manager will be responsible for project management across the interface between key stakeholders (internal and external) and the Ticketing and Hospitality team.

This role will be key to researching and implementing a joined-up planning process for all the LTA’s Events, including ensuring key stakeholders are adequately serviced via all delivery channels. This process encompasses a two-month debrief phase, a six-month event planning phase, a three-month event readiness phase and a one-month tournament operations/delivery phase.

The LTA’s Major Events include the cinch Championships at the Queen’s Club (c 10,500 spectators), the Rothesay International held in Eastbourne (c 7,000 spectators), the Rothesay Open held in Nottingham (c. 3000 spectators), the Rothesay Classic held in the Edgbaston Priory Club, Birmingham (c. 2,500 spectators), the British Open (Wheelchair International Championships), the Davis Cup (Qualifiers and Group Stage Finals) and the Billie Jean King Cup (Qualifiers and hosting the Finals in 2022). In addition, there are c. 15 Men’s and 15 Women’s International Events delivered each year by the Major Events team, consisting of International Tennis Federation (ITF) World Tennis Tour & Wheelchair events and ATP Tour Challenger events.

The Hospitality & Ticketing Project Manager will also be responsible for integrated planning and delivery across The Championships, Wimbledon

Key Accountabilities

Planning & Development

Support the Head of Ticketing and Hospitality with the development of templates, processes, policies, and procedures that standardise how we plan, prepare and deliver ticketing and hospitality across Major Events, maximising the existing best practice in place across our Tournaments.
Support the Head of Ticketing and Hospitality in implementing more customer-centric methodologies, researching best practice, and liaising with the Customer Strategy team, Technology team, and Ticketing Manager to discuss feasibility and implementation principals
Work with the Ticketing Manager and Wimbledon Ticketing Manager to assess technical system improvements, scoping and delivering against agreed plans with the Technology Team.
Work with Tournament Teams to ensure seating infrastructure meets industry standards on an inclusion basis and ensure any structural changes adhere to the requirements of the Ticketing Manager/System.
Be a champion for the LTA’s ticketing system (Secutix) across the business, assessing opportunities for greater integration and optimisation of service, including implementation of SSO and seamless flow of data.
Support the Hospitality Manager in developing systems (or integrating with existing systems) to ensure hospitality functions in a digital first manner, consistent with Ticketing
Work with Keith Prowse (hospitality sales agent), the Hospitality Manager and Ticketing Manager to ensure hospitality ticketing follows the LTA’s digital principals and that all data is housed in the LTA’s Secutix/Salesforce Systems.
Support the Head of Ticketing and Hospitality in developing plans to implement new initiatives to help Open Up Tennis to new audiences, to deliver our business objectives, and to hit – or exceed – our inclusion and budget targets.
Responsibility for change management of new projects, including:
Greater integration of the LTA’s ticketing system with other business systems/processes.
Delivering greater integrated solutions for Wimbledon allocations for key stakeholder groups.

Stakeholder / Commercial Liaison

Develop consistent policies and procedures for all stakeholders.
Project manage the relationship between the LTA’s partnerships team and the Major Events team, owning all tracking documents related to contractual delivery and ensure thorough investigation of new contractual rights prior to agreement to ensure smooth, efficient, and profitable delivery.
Support the Head of Ticketing and Hospitality in the specification, design and liaison related to commercial partner temporary infrastructure across events, including partner activation spaces and suites at cinch Championships.
Own the relationship with the LTA’s internal functions to create a positive and constructive working culture and ‘one team’ approach across ticketing and hospitality, including holding regular engagement meetings with internal and external stakeholders
Lead site visits where needed to review progress and or manage external relationships.

Reporting / Financial management

Providing weekly income and project progress reports to key members of the LTA Leadership team and attend regular meetings to update on progress.
Producing weekly project status updates to the partnerships team.
Be responsible for the management, tracking and notetaking for the Marketing and Commercial Steering group.
Work with the Senior Finance business Partner to ensure all Ticketing and Hospitality budgets are up to date and being delivered as anticipated.
Own the team’s capital expenditure request process and ensure delivery of all Cap-Ex projects.
Responsible for tracking progress of the overall annual ticketing plan utilising appropriate data/KPIs to assess progress and mitigate any risks/issues

Wimbledon Accreditation

Lead the planning, development, and implementation of an effective and efficient Accreditation process for the LTA’s Wimbledon Accreditation project, developing close relationships with the AELTC accreditation team to achieve mutually agreed outcomes.
Lead a root and branch review of Wimbledon Accreditation to manage and deliver a reforms programme in advance of the 2024 Championships (July 2024).
Work with the Integrated Planning Manager to ensure that AELTC and LTA systems align and that key stakeholders have an efficient and seamless accreditation request journey across all events.
Work with wider teams and liaise with relevant internal and external contacts to develop timelines and processes for the collection and collation of pre-tournament accreditation requirements.
Manage the recruitment of further on-site accreditation support where necessary

Person Specification

Previous Experience of:

Experience of working in the sport or event sectors, with relevant experience of working in a multi-venue or multi-sport environment.
Proven experience and success in event or project planning, ideally with experience dealing in temporary stadia or venues
Experience of business planning, financial forecasting, and budgeting and of tracking expenditure/ reporting
Demonstrating excellent personal communications skills with proven ability to build and maintain effective relationships at all levels of an organisation
Experience of preparing progress reports and presenting these to Leadership
Highly motivated and resilient with the ability to remain calm under pressure and adapt to meet the changing needs of the business
Experience of flexible working with ability to vary work patterns and prioritise tasks to meet the changing needs of the team as and when required

Knowledge, Training & Qualifications:

Knowledge and understanding of financial management and accounting principles and methodologies sufficient to manage multiple projects and budgets
A track record of success in customer relationship management with the ability to empathise and communicate with a wide range of stakeholders
Knowledge of UK sporting/event landscape
Advanced IT and keyboard skills and knowledge of MS Office Applications (Word, Excel and PowerPoint).

Our Culture

The LTA, through its vision “Tennis Opened up”, is committed to creating a diverse environment where all colleagues feel included and a strong sense of belonging. We are proud to actively invite applications from all candidates who meet the essential criteria and can work in the UK, and we commit that everyone will receive equal consideration for employment irrespective of your disability, ethnicity, religion, sex, gender identity, sexual orientation, marital or civil partnership status, pregnancy or maternity status, or age.

We also operate a flexible working environment where all colleagues can discuss their working needs with their manager or the People Team at any time.

To truly deliver our vision of “Tennis Opened up”, we believe it is critical that the LTA plays our part as a responsible organisation and event owner in addressing issues related to sustainability, working with everyone involved in tennis in Britain to protect and support the environment and tackle climate impacts. We are committed to ensuring a lasting future for tennis in Britain, and our Environmental Sustainability Plan sets out how we will do this.

Marketing, Commercial and Digital Lead – Tennis Australia

Lead the local area marketing for the Hobart International!
Join a passionate team and become part of a fun and inclusive culture
Flexible work practices, ensuring a positive work-life balance

It is an exciting time for tennis in Tasmania with the return of the Hobart International to summer of Australian tennis. To execute the local area marketing around the event, we are looking for an Event Marketing, Communications & Digital Lead to join our team on a fixed-term basis until February 2023.Reporting to the Hobart International Tournament Director and working closely with Tennis Australia Event Marketing and Tennis Tasmania Marketing teams, in this role you will lead the local marketing, digital and communications, along with promotional activities to increase awareness, engagement and attendance. You will play a key role in developing and supporting partnerships in the local market and tennis community.About The RoleIn this role you will:

Lead the implementation of a marketing, digital & communications work plan that supports the Hobart International
Identify, develop and implement key local marketing programs and initiatives that will support the key priorities of the event
Lead the local marketing and promotional activities related to all events and initiatives within the Hobart International
Work in close partnership with the National marketing team to help develop and deliver on a marketing plan that will ensure the long-term success and sustainability of the Hobart International
Build and maintain effective relationships with key Hobart International partners and ensure that all partner marketing, digital & communication channels are leveraged and maximised for event success
Lead the development and implementation of an effective communications and content plan for the Hobart International, working in close partnership with Tennis Australia

About YouWhat you will bring to the role:

Experience in Marketing, Digital Media, and Communication in Tasmania
Proven experience in the execution of marketing and communication strategies which impact on a multiple range of stakeholders
Demonstrated experience in managing event marketing strategies with a focus of driving ticket sales, increasing corporate sales, and enhancing on-site fan experience
Ability to develop reports and submissions, with and ability to present and public address
Exceptional communication, analytical, and written skills
Advanced computer skills and information technology literacy including use of production, publishing, and design software
Tertiary qualifications in marketing or communications would be highly regarded
You must hold (or be willing to obtain) a current Police Check and Working with Children Check
Preparedness to be flexible in regard to working hours and arrangements relating to work associated with Tennis Tasmania

What’s in it for you?

Career development with a range of formal education and on the job training opportunities
Monthly health & wellbeing activities through our Serving Your Health program
Flexible working practices & a range of discounts from our sponsorship partners

To ApplyIf you think you’re up to the challenge, we’d love to hear from you! A copy of the position description can be found here. Please submit your resume and cover letter via our online application system. Please note, only applications submitted through our system will be considered.Applications Close on November 2nd (AEST), however we will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate.

Partnership Services and Development Lead – LTA

The Partnership Development Lead is responsible for responsible for securing upsells, renewals and revenue growth working alongside the Partnership Acquisition Manager.

The role is also responsible for overseeing a team of Partnership Managers to implement the planning, activation, delivery and reporting of each Brand Partner.

The successful candidate will have in-depth knowledge of integrated partnership rights contract negotiations and delivery models. They must be pro-active, motivated, have excellent project management and interpersonal skills and be able to build strong working relationships; they will support the development of partnerships by working collaboratively with different teams across the business.

Staff are required to work outside standard working hours and at weekends at certain times of the year. Some UK travel to venues and to visit clients may be needed.

Key Accountabilities

Sales Management and Revenue Delivery

Lead contract negotiations related to renewal of existing partnership rights.
Work alongside the Partnership Acquisition Team to upsell (e.g. additional activation opportunities) and renew partnerships at greater value.
Responsible for LTA’s renewal process and associated revenue, optimal profit margin and efficient cost of service.
Collaborate across the LTA to identify new partner revenue opportunities, aligned with tennis and padel product development, alongside Partnership Acquisition Manager
Establish and manage business wide processes to optimise efficiency and measurable value for LTA and our partners
Ensure financial procedures are implemented across the team enabling invoices to be raised appropriately to release funds from each sponsor.
Provide commercial support to the Partnership Acquisition Manager on projects throughout year, undertaking tasks as required to drive Commercial revenue.

Team Management

Oversee and develop a team of Partnership Managers to project manage planning, activation and delivery of rights for each Brand Partner
Lead the team to develop and deliver a partnership rights activation strategy and improved measurement model for all LTA partners
Proactively plan workflow with team across key accounts by quarter, per annum.
Ensure each Partnership Manager works effectively to create maximum value for the rights allocated to each partner
Lead the process of sponsorship reporting for the team annually, with content including media analysis, a review of activities and results.

Rights Management and Delivery

Accountable for the pro-active management of each Partner’s contractual rights and financials to optimise overall deal profitability
Responsibility for day-to-day management of lead strategic brand partners as required
Ensure the proper, timely and high-quality delivery of all contracted rights for all brand partners
Ensure partners are supporting the LTA’s vision of Tennis Opened Up
Manage and/or support internal cross-functional projects that directly impact Partner satisfaction (e.g. insights, content assets, experiential activations, brand campaigns)

Previous Experience of:

Proven track-record working with brands, negotiating partnership rights and securing upsells and renewals through to contract
Strong sales and partnership delivery track record, working in sports and/or entertainment properties
Excellent project management skills
Experience in leading integrated partnership rights contract negotiations
Success delivering high quality partnerships in premium, multichannel (experiential, digital) environments with senior stakeholders
Commitment to structured, process driven and analytical rights’ delivery approach
“Brand marketing aware” with ability to develop integrated brand marketing strategies with partners
Dynamic and energetic approach to partner engagement, with strong communication and negotiating skills; able to combine trouble-shooting and creative problem solving
Proven experience of account managing successful sponsorship relationships, and activation programmes
Passion for and understanding of the commercial potential within sport
Excellent communication skills
Strong people and time management skills with a high level of care and attention to detail.
Excellent IT skills, including Outlook and MS Office

Communications Manager – Wimbledon

Job Title: Communications Manager

Department: Communications and Marketing

Reports To: Head of Communications and Media Services

About the role

We are looking for a talented Communications Manager to join the Communications and Marketing department at The All England Lawn Tennis Club.

This role will work within the Communications team to help manage the delivery of the organisation’s communications strategy and engagement plan across a variety of audience stakeholder groups, both external and internal.
Support the Head of Communications and Media Services and Corporate Affairs Lead to protect and enhance the All England Club’s reputation and brand through a combination of proactive and reactive communications, including issues management and crisis communications.
Field and manage enquiries from local, national and international media and maintain contact details/media lists/messaging database.
Coordinate and distribute media announcements – including releases, statements, briefing documents and fact sheets – in close collaboration with digital, content and audiences teams.
Manage the delivery of the organisation’s day-to-day internal communications function, including planning, sourcing and creating content for a variety of channels and events.
Build and maintain relationships with colleagues across the various All England Club departments – including the Wimbledon Foundation and Wimbledon Lawn Tennis Museum & Tour – and internal working groups, providing communications assistance.
Support the All England Club’s guest services function, both year-round and during The Championships, handling issues-based calls and correspondence from the public.
Plan and execute media conferences and other media functions as necessary.
When appropriate, act as a nominated spokesperson for the organisation and The Championships.

About you

You will be a communications professional, looking to take the next step in your career, ideally with an agency or rights-holder background.
Possess outstanding communication skills, both written and verbal, including the ability to work quickly and efficiently, whilst upholding a high level of attention to detail.
Demonstrate a strong understanding of proactive and reactive communications management.
Enthusiasm for working collaboratively and developing strong working relationships with a diverse range of people.
Experience in the sports industry and tennis knowledge a bonus.

About us

The All England Lawn Tennis Club (Championships) Limited (AELTC) organises and stages The Championships, Wimbledon, widely regarded as the world’s premier tennis tournament, hosted on the grounds of one of the world’s most prestigious tennis clubs.

Our business has grown in recent years, and we expect that success to continue. We have plans to further invest in our people and improve our facilities. Our success is important to us and we are guided by our key values of Heritage, Integrity, Respect and Excellence.

The Communications and Marketing department manages the stewardship and growth of the organisation’s audience, brand and marketing, content and production, and communications and media services across all channels and platforms. The department collaborates closely with the Commercial department, which manages the sales and partnerships across all of the organisation’s major income lines, including media rights, brand partnerships, ticketing, hospitality, and retail, merchandise and licensing.