British Horseracing Authority Releases ITT For BHA Regulatory Funding Review

The British Horseracing Authority (BHA) has released its Invitation To Tender (ITT) for a BHA Regulatory Funding Review (Review).

The Review will involve an independent evaluation of the BHA’s regulatory and integrity total cost base to provide assurance to the BHA, HBLB (which provides funding of £19m for the BHA’s regulatory activities) and the sport’s stakeholders about the BHA conducting its operations in this area efficiently and effectively and provides value for money. This will include consideration of an appropriate approach to dynamic and evolving regulatory risks and ensuring long term sustainability of the sport, given societal and other pressures.

The Review will also make recommendations on what should be the optimum funding model for the BHA’s regulatory activities, hence identifying any changes to the existing funding model. For example, the possibility of multi-year funding awards, underpinned by BHA reporting against agreed performance measures on an ongoing basis.

Interested parties must submit bids by 29 May, and the Review will start in June and report in early October 2024. The ITT sets out details of the tender process and can be found on https://www.britishhorseracing.com/about/industry-initiatives/ and all communication should be through regulatorytender@britishhorseracing.com.

Head of Racing – The Jockey Club

About the role

We have a fantastic opportunity for aHead of Racing to join our Newmarket Racecourse team

About The Jockey Club

The Jockey Club stages thrilling sporting occasions and live events nationwide including The Grand National, The Cheltenham Festival & The Derby. Owning & operating 15 course’s, millions of people every year enjoy the special experiences we offer through racing, music, food and entertainment on raceday’s and beyond.

As the largest commercial group in British racing, we are guided by our mission to act for the long term good of the sport. Every penny we make goes back into racing to promote excellence within Britain’s second biggest spectator sport. Our people are what makes this possible

At The Jockey Club people are at the heart of what we do and drive our success. We are inclusive and actively seek to attract people with unique backgrounds and perspectives. Diverse, collaborative teams are pivotal to our success and support the potential and growth of all our people.

The Head of Racing will

Manage, motivate, develop, and lead the Newmarket racing teams to deliver outstanding service and results.
Lead on and be the spokesperson on all equine matters relating to all racedays at Newmarket.
Manage the communication with multiple industry bodies such as The Thoroughbred Group & The British Horseracing Authority
Oversee excellent standards of turf husbandry and estate management.
Identify and grow talent to ensure the right level and quality of resource is in place for current and future requirements.
Work closely with the Senior Management Team to agree and implement a cost-effective business strategy for the racecourse that helps deliver the overall vision and strategic plan of The Jockey Club.
Lead on the planning, implementation and management of all grounds and course projects.
Oversee the recruitment and deployment of the Links, Weighing Room & Parade Ring casual staff.
In conjunction with the Group Racing Director – plan and manage the Fixture List and race programme, prize money budget and SIS race fee budget.
Ensure that Newmarket Racecourses programme strike a balance between the needs of the horse population and the commercial imperatives of the business. Endeavour to prosper through innovation in race programming.
Define and implement an equine welfare strategy for Newmarket Racecourses focusing on minimizing risk, improving outcomes, and delivering facilities/processes that are industry leading.

About you

¨ An experienced Clerk of the Course with a recognised accreditation

¨ Proven experience of leading, motivating and developing a large ground staff team

¨ Extensive knowledge and understanding of the UK racing industry.

¨ Previous experience of working well with both racing and wider media

¨ Calm measured and resilient with the ability to make effective decisions under pressure.

¨ An excellent communicator able to manage a wide range of relevant stakeholders.

¨ Commercially acute with the ability and desire to collaboratively work as part of a senior management team.

What we offer in return

All colleagues can go along to any of our race day or music events free of charge – along with 3 friends or family with our TeamPass Ticket scheme.
An award-winning pension scheme provider with a generous employer contribution
A healthcare cash back plan enabling you to claim money back on health & wellbeing services.
25 days annual leave
Access to a suite of Learning & Development training resources from renowned providers
A whole host of other benefits including free eyecare vouchers, a ride to work cycle scheme & discounts across varying retailers & services.

If you think you have everything we’re looking for and more, then we’d love to hear from you. Don’t hang around, our closing date for this vacancy is 19th June but we reserve the right to bring this forward if we have many applications.

IT Analyst – The Jockey Club

We have a fantastic opportunity for an IT Analyst to join our outstanding Information Services team to provide first and second line support and contribute to the overall management of the IS function.

Key Responsibilities:

• Providing first and second line support to Jockey Club employee’s ensuring that any issues are logged, prioritised and resolved within the agreed Service Level Agreements.

• Configure and Setup telephony and computer equipment, operating systems and applications for Jockey Club employee’s.

• Troubleshooting system and network problems, diagnosing, and solving hardware and software faults.

• Monitor and maintain systems, to ensure safe and secure operation.

• Promote proactive support actions to prevent issues and errors from reoccurring.

• Help drive a culture of IT self-service across the business.

• Oversee the administration and management of user accounts end user devices, including laptops, desktops, printers, mobile phones and tablets.

• Checking Daily Backups.

• Ensure that the asset database for all Jockey Club assets (desktop / laptops / mobile devices) is accurately maintained.

• Assist in keeping documentation current and up to date.

• Assist with administration of the server and network infrastructure on all sites.

• Conduct scheduled site visits to racecourses and other sites in line with the published site visit promise and provide specific event support when required.

• Provide operational training and support to customers where appropriate, ensuring that best practice is adopted

Working with 3rd party Suppliers and Support Team to resolve issues.

• To be responsible for the protection and retention of company data held by the IS Department and to ensure that in the event of the failure of any procedure relating to data retention, remedial action is taken immediately, including mandatory escalation to the I.S Director.

• To operate in a way that ensures you are a recognised role model for the Jockey Club Core Values and Behaviours

• To comply at all times with Health & Safety regulations and safe working practices in accordance with current legislation and as detailed in the Company’s Health & Safety Policy and Procedures.

• To take personal responsibility for the sustainability of the company by minimising waste of company resources including gas and electricity, as well as protecting the environment as described in the company’s Environment Management System

The successful candidate will be required to work evenings and weekends to support racing when necessary.

The closing date for applications is 11th April. We reserve the right to bring this date forward should we receive a large volume of applications.

Tender for cashless betting system development – Japan Racing Association

This procurement is covered by the WTO Agreement on Government Procurement, Japan-EU Economic Partnership Agreement or Japan-UK Comprehensive Economic Partnership Agreement.

⑴ Classification of the services to be procured : 71, 27
⑵ Nature and quantity of the services to be required : Cashless betting system development
⑶ Expected date of the contract award : 12 April 2023
⑷ Reasons for the use single tendering procedures as provided for in the Agreement on Government Procurement : b “Absence of Competition for Technical Reasons”
⑸ Contact point for the notice : Contract and Procurement Division, Legal Affairs Department of Japan Racing Association, 1-1-1 Nishi-Shimbashi, Minato-ku, Tokyo 105-0003 Japan

Strategy Manager – The Jockey Club

Based at: Location Flexible

Contract type: Permanent

Hours: 37.5 hours per week

About the role

We have a fantastic opportunity for a Strategy Manager to join our amazing Commercial team to identify & support delivery of commercial strategic projects and planning to drive long term revenue growth for The Jockey Club, ensuring that we act for the good of British racing in everything we do.

About The Jockey Club

The Strategy Manager will

¨ Identify and support the Head of Strategy to deliver key strategic projects and new business initiatives that create a step change in Group revenues – both around core racing product and in new areas.

¨Develop financial models and cases to support your analysis and enable data-driven decision-making.

¨Distil data, insights and information into clear and compelling written presentations / strategic papers.

¨ Use a data-driven approach at all times, combining internal and external data where appropriate to drive decision making at every level.

¨ Collaborate with key internal and external stakeholders to prepare the analysis required to evaluate business, market and M&A opportunities.

¨ Support the Executive team to help monitor the strategic direction for the Group via annual and five-year planning processes.

¨ Drive a culture of insight-led continuous improvement across all revenue streams, such as raceday (ticketing, hospitality, catering), venue diversification, sponsorship, broadcast and digital media, and betting.

¨Act as a thought leader, sharing and applying learnings from other sports, leisure and entertainment organisations.

About you

¨ Experience of working in strategy functions in house or in a consulting firm

¨ Leading analysis and modelling within strategic projects

¨ High level of Microsoft Office, Excel and PowerPoint proficiency

¨ Knowledge of trends in the leisure and sports industries

¨ Sound financial knowledge and understanding of business modelling.

¨ Outstanding analytical skills, including skills in financial modelling and strategic evaluation.

¨ Creativity and curiosity to find and apply data and comparable case studies to a strategic question.

What we offer in return

¨ All colleagues can go along to any of our race day or music events free of charge – along with 3 friends or family with our TeamPass Ticket scheme.

¨ An award-winning pension scheme provider with a generous employer contribution

¨ A healthcare cash back plan enabling you to claim money back on health & wellbeing services.

¨ 25 days annual leave

¨ Access to a suite of Learning & Development training resources from renowned providers

¨ A whole host of other benefits including free eyecare vouchers, a ride to work cycle scheme & discounts across varying retailers & services.

If you think you have everything we’re looking for and more, then we’d love to hear from you. Don’t hang around, our closing date for this vacancy is 1st March but we reserve the right to bring this forward if we have a large number of applications

Content and PR Manager – Ascot Racecourse

As a member of the Ascot Marketing Team, you’ll be responsible for developing, creating and delivering lifestyle content and PR campaigns to raise awareness and understanding of Ascot Racedays, Royal Ascot and Events at Ascot – the racecourse’s corporate events division. As the brand continues to grow its UK business and international audiences, this will be a pivotal role in helping to drive awareness and consideration.

A dynamic, energetic and confident individual with a background in content marketing, PR and talent management. We’re looking for a creative and pro-active individual who is on the pulse with current lifestyle trends and is ready to hit the ground running as we develop and launch our 2023 campaigns. Excellent organisation, attention to detail and a can-do attitude will stand you in good stead in this fast-paced team.

Reporting to the Senior Content & PR Marketing Manager, you will be responsible for managing third party agencies (mainly PR and content), developing campaigns and strategic plans to support business and commercial objectives, and reporting on activities to demonstrate ROI. You will champion innovation and think creatively to implement and evolve a high standard of lifestyle content and PR.

This will involve being a lead on Ascot’s UK and international talent programmes that will support the delivery of a year-round content plan spanning video, photography, podcasts and event activations.

Collaborating with your fellow marketing team and the wider business to identify relevant stories and effectively communicate them to our target audiences through appropriate mediums and channels. Hitting brand and business KPIs for event-focused and evergreen campaigns, we’re looking for someone who also thrives on using data alongside a creative approach to engage with consumers.

Marketing works closely with the Partnerships team to ensure we offer all brands innovation and value from the relationship. This role will require elements of commercial acumen to identify opportunities for increased exposure through newsworthy collaborations that elevate brand experiences and drive audience growth.

PRINCIPAL RESPONSIBILITIES

TALENT

Lead Ascot’s relationships with key talent, influencers and authoritative digital media to place content that engages target audiences, supports commercial objectives and maintains brand positioning
Oversee contractual agreements are in place and fulfilled to ensure ROI
Identify new talent that supports the brand positioning and target audience engagement
Own raceday hosting programmes and act as a brand ambassador when hosting guests. Keeping track of invitations, RSVPs and dispatching of tickets and/or gifting where necessary

COMMS

Educate the business on core messaging (Royal Ascot, Ascot Racedays, B2B, conference and events, fine dining, sustainability, charity, etc.) to ensure uniformity in internal and external comms
Act as a conduit between the marketing department and wider business to identify relevant stories and support the development of engaging content
Champion the Ascot brand through all communications
Work proactively with the Senior Broadcast Manager to ensure Ascot makes the most of broadcasters to distribute key messages and showcase Ascot’s broader lifestyle offering

OTHER

Managing budgets and activity spend where necessary
Collating and compiling reports to feed into wider department and business updates to demonstrate ROI

SKILLS, EXPERIENCE AND QUALIFICATIONS

THE IDEAL CANDIDATE

Experienced in managing lifestyle PR, content and talent campaigns with a wide range of objectives and KPIs
A communications enthusiast who can translate strategy into action
A great networker, excellent at communicating with the ability to work independently as well as collaborating with key stakeholders
A strong team player who motivates and supports fellow team members
Able to work across multiple projects and timelines concurrently with the ability to prioritise around commercial objectives or sudden changes in priorities
A strategic and commercial thinker, able to make recommendations on how to strengthen output, improve processes and keep the business moving forward through innovation and first-class communications
Excellent commercial acumen with a passion for delivering results
Someone who demonstrates strong analytical skills to interpret data, anticipate challenges and develop solutions
On the pulse with trends with a creative approach
An eye for a good story and the creative acumen to be able to create ‘news’ where it doesn’t otherwise exist
Adaptable, agile, able to multitask and switch between strategy and tactics seamlessly
A natural relationship builder that seeks out the connections to be able to deliver on plans and strategies

DESIRED SKILLS

IT skills – ideally using Microsoft Word, Excel, PowerPoint, Outlook, and Teams
Experience in an equivalent or relevant position
PR and marketing experience within premium sports, entertainment, or luxury brand
Ideally established media contacts across lifestyle publications
Ability to form solid relationships with relevant media
An interest in horse racing

VALUES

The jobholder should understand our values to enable them to promote Ascot as a first-class leisure venue and to ensure that all customers receive the best possible level of service. These include:

Original: Lead the way
Uplifting: Make every moment delightful
Elegant: Take care of the detail

BENEFITS AVAILABLE:

Alongside a competitive salary we offer complimentary tickets for race days and some events that you can share with friends and family alongside pension and discounts in selected retailers locally.

CLOSING DATE:

Closing date is 24 February 2023. We reserve the right to close this vacancy early should a suitable candidate be identified.

As an equal opportunities employer, Ascot Racecourse Limited is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our company.

ABOUT THE RACECOURSE:

Ascot Racecourse is horse racing’s most iconic venue with a history spanning over 300 years.

Royal Ascot broadcasts to over 200 countries with audiences in the many millions; its unique blend of top-class racing, fashion, fine dining, pageantry, and glamour make it a place Like Nowhere Else.

With other notable race days and a year-round calendar of events to support, Ascot is a flourishing business and a fantastic place to develop your career.

Head of Customer Data & CRM – The Jockey Club

We have a fantastic opportunity for a Head of Customer Data & CRM to join our Digital team leading the customer data and CRM program across the group.

About The Jockey Club

The Head of Customer Data & CRM will: –

·Deliver and refine the strategic framework to significantly grow our customer and fan database, working closely with key internal stakeholders across the group.

·Develop a data enrichment programme focused on first party data that adopts a test and learn approach. Continuously enhance the data collection points and understanding of our customers that unlocks commercial opportunities and delivers a ROI.

· Work in a matrix structure with the Racecourse Operational and Commercial teams to shape and deliver data capture methodologies and drive commercial opportunities.

· Drive improvements in the customer journey and operational effectiveness using Customer Data

· Continuous improvement of the customer data strategy and operating model in collaboration with senior stakeholders.

· Become an expert in our new Single Customer View data platform and the surrounding technology and any subsequent solution investments.

· Work closely with our DPO to define policies and standards to ensure compliance with company and regulatory best practice whilst balancing the commercial requirements of the business.

· Define and deliver a long-term CRM strategy, that includes delivery of real time personalisation, management of a loyalty and rewards programme and delivery of a multi-channel contact strategy that achieves high rates of customer engagement, generates revenue and loyalty.

·Lead the Customer lifecycle strategy, driving performance across acquisition, retention, win back, reactivation and monetisation.

·Adopt a robust test and learn approach to CRM, to increase retention, reduce churn and increase activations, ensuring that all learnings are captured and applied to future campaigns

·Manage and coach an in-house CRM team, driving relentlessly high standards and excellence.

About you

·Have in depth knowledge of methodologies to be able to acquire fist party customer data, measurement and testing frameworks to assess commercial value of customer data acquisition

·Substantial knowledge in CRM segmentation, campaign management and Personalisation

·In-depth knowledge of Data and CRM technology, processes, and analytical tools.

·Detailed understanding to be able to define and roll out a customer lifecycle strategy.

·In-depth knowledge of GDPR and PECR regulations

·Knowledge of setting up and running a customer loyalty and rewards program

·Experienced in managing and mentoring high-performance CRM team.

·Forward thinking, innovative and agile. Comfortable taking on a high level of responsibilities and driving continuous improvement.

·Strong communication skills along with a customer-oriented mindset and ability to build rapport and good working relationships across departments and different stakeholders.

What we offer in return

¨ All colleagues can go along to any of our race day or music events free of charge – along with 3 friends or family with our TeamPass Ticket scheme.

¨ An award-winning pension scheme provider with a generous employer contribution

¨ A healthcare cash back plan enabling you to claim money back on health & wellbeing services.

¨ 25 days annual leave

¨ Access to a suite of Learning & Development training resources from renowned providers

¨ A whole host of other benefits including free eyecare vouchers, a ride to work cycle scheme & discounts across varying retailers & services.

If you think you have everything we’re looking for and more, then we’d love to hear from you. Don’t hang around, our closing date for this vacancy is 13th February but we reserve the right to bring this forward if we have many applications.

Network Manager – The Jockey Club

Due to expansion within the team, we have a fantastic opportunity for an experienced IT professional to join the IT Team as Network Manager. This role will be responsible for the operation, performance, and security of the local and wide area networks and associated infrastructure across the group.

Key responsibilities;

· To own the network infrastructure across the group, including switches, routers, cabinets, firewalls, monitoring systems e.t.c, ensuring that 3rd party management of the network is appropriate and in line with SLA’s

· Network Service Management – Providing regular network service reviews to evaluate the network providers performance. This will include achievement against contractually agreed SLAs, incident register, risk register, escalations and contract breaches

· To manage, develop and motivate the Network & Security Analyst

· To define and deliver a long term plan for network investment, including hardware replacement and software upgrades. To work with network vendors and suppliers to ensure that a clearly outlined roadmap of future developments is delivered

· To provide 2nd/3rd line support to the Service Desk team and the Technical Manager to help troubleshoot and resolve issues and problems, acting as an escalation point for issue management and resolution

· Support tender process for refresh of technology as required (to include LAN support, WAN, (both wires only and/or managed) and Wifi, including content management, guest portal and data capture

· To provide operational support and point of presence at major events such as the Cheltenham Festival, Epsom Derby and Aintree Grand National. Working with on-site Operations teams to ensure that temporary infrastructure and networks are installed in a timely fashion

The successful candidate will;

· Possess an IT related degree or equivalent

· CCNP/CCNA Networking qualification

· Have previous experience with Routing and Switching and also with MPLS/WAN

· Have experience with Multi-site MPLS Network and VPN Management

· Have previous experience with managing external suppliers and multiple internal stakeholders

· Possess excellent verbal and written communication skills

· Be self motivated and able to work under pressure

The successful candidate will be required to work evenings and weekends to support racing when necessary. There will be travel required across the UK & will be on call on a rota basis (1 week in 4) 5.30pm to 10pm weekdays and 8am – 6pm weekends.

The closing date for applications is 5th December. We reserve the right to bring this date forward should we receive a large volume of applications.

Tender for TV commercial production for Japan Racing Association

Classification of the services to be procured : 73
⑵ Nature and quantity of the services to be required : TV commercial production
⑶ Expected date of the contract award : 28 October 2022
⑷ Reasons for the use single tendering procedures as provided for in the Agreement on Government Procurement : b “Absence of Competition for Technical Reasons”
⑸ Contact point for the notice : Contract and Procurement Division, Legal Affairs Department of Japan Racing Association, 1-1-1 Nishishimbashi, Minato-ku, Tokyo 105-0003 Japan
E-Mail : keiyaku-qa@jra.go.jp

Customer Relations Manager -The Jockey Club

Job title: Customer Relations Manager

Based at: Sandown Park

Contract type: Fixed Term (up to 12 months)

Hours: 37.5 hours per week

We have a fantastic opportunity for a Customer Relations Manager to oversee the management of The Regional Customer Relations and Reception Teams, and all administration

Role summary

To ensure all customer requests and complaints in relation to ticketing, membership and general race day experience are handled effectively and in a timely manner.
All complaints to be effectively logged communicated and resolved.
To be responsible for administering the set-up of all BOB sheets for the Region’ tickets, ensuring tickets are on the system and everything is ready for the ‘go live days’
To ensure that the website is correct in relation to ticket and membership prices
To manage the Customer Service function on racedays and non racedays, including overseeing race day Customer Service
To lead the regional customer relations executives, ensuring that tasks are set and completed in an efficient and timely manner, managing the regional workload
To manage all aspects of Annual Badges for the year for the Region with the aim of exceeding budget. Ordering metal badges, car passes, pass cards to fulfill the delivery of the sales for the Region. Booking reciprocals with other courses.
.To assist in the processing of ticketing transactions as required and support Jockey Club Ticketing.
.To prepare pre and post raceday paperwork as required by the ops team, including all invoicing and ticket/badge requirements.
Working closely with the Operations team for pre, raceday and post racing
To manage all promotional literature for the members liaising with the marketing department on content

The successful candidate will;

Be proficient in Microsoft Office Suite
Have understanding and knowledge of organizing large scale events
Be experienced in managing a team of people
Have experience of working in a Customer Service or relationship management role
Have excellent interpersonal skills
Have ability to remain calm in a busy sometimes pressurised environment

The successful candidate will be required to work evenings and weekends to support racing when necessary.

The closing date for applications is 29th August We reserve the right to bring this date forward should we receive a large volume of applications.