eCommerce and Retail Marketing Manager

As the organiser of some of the biggest and most iconic sport events in the world we lead the way in the sport and event industry.

We are now looking for a eCommerce and Retail Marketing Manager that is part of FIFA and supports us on our mission.

These are your key tasks:

• Key Account & Partnership management of the FIFA eCommerce partner(s) and FIFA branded store partner(s) operated under license
• Together with the Head of Licensing & Retail, define the overall business strategy for omni-channel retail and provide ongoing strategic input and recommendations to drive sales and the consumer journey
• Manage all contractual elements of these license partnerships
• Work closely with the data and insights teams to deliver and manage all key data and analytics reporting in order to inform the future business decisions
• With the licensing team plan and drive the FIFA licensees’ eCommerce & Store(s) product offer strategies (incl. product, price positioning, positioning and marketing) and work with the license partners on effective merchandise and go-2-market plans
• Work with FIFA’s and partner(s)’ content and digital marketing teams to coordinate product collection releases, promotions, storytelling, marketing campaigns and consumer engagement initiatives, including creation of digital assets specific to the eCommerce store
• Drive, review and manage approval of all brand and marketing campaigns ensuring maximum ROO
• Together with other licensing team members and the relevant partner key account manager, develop and manage FIFA licensees’ retail strategies across all relevant and applicable territories
• Identify and understand, share market trends and customer needs and translate them into strategic actions aimed at driving brand heat and revenue growth
• Full accountability for budgets, royalty reporting, and quarterly forecasting in conjunction HOL, and FIFA commercial and finance teams
• Key account management of assigned key product license partners
• Be the go-to-person in the licensing team in relation to all matters ecommerce and retail

The specific competencies we require for this position are:

• Relevant business degree
• At least 7 years’ relevant experience in eCommerce, account management, buying, retail marketing, merchandising
• Proven ability to implement, analyse and improve processes, measure results, and achieve financial goals
• Knowledge of eCommerce tools and platforms, Ecommerce and retail, licensing business, buying and merchandise planning
• Well versed in DTC marketing
• Experience in the Sports industry is an advantage
• Fluent in English; proficiency in any other FIFA language (F / ES / GER) is an asset
• Knowledge of project management and relevant tools & processes
• Strategic mindset with a hands-on tactical approach
• Excellent written and oral communication skills
• Highly organised and excellent time management skills
• Energetic, positive and with a can-do attitude
• Team player
• Willingness to travel on a frequent basis

Fédération Internationale de Football Association, FIFA-Strasse 20, 8044 Zurich

To inspire and develop teams to deliver outstanding and engaging content, maximising the impact and distinctiveness of the Club with global and local audiences.

This position will lead and develop the editorial output and direction. It will assess all opportunities to extend and improve its content creation, across all formats, media, and platforms, in compelling and innovative ways. This is an important and transversal role, working with major stakeholders and producers within the Club.

Key Responsibilities:

• Develop and lead the global Club editorial, positioning, and content strategy across all formats and media.
• Be a decision maker for video production and social media teams with editorial and tone of voice questions, as appropriate.
• Articulate and implement an editorial strategy to increase the Club’s overall and relative engagement rate, to which the results can be clearly demonstrated to senior internal and external stakeholders.
• Responsible for finding new ways of telling stories across Club business drivers (sponsorships, retail, visitor attractions, stadium events) which increase traffic and engagement across their portfolio of web pages.
• Overall responsibility for driving the creative process and for the co-production of ideas involving players, creators and influencers.
• Be accountable for developing new and innovative ways of telling stories across platforms and formats, based on a fan first approach.
• Use data and insights to understand audiences, in particular fans and customers, and potential new audiences. 
• Define and document a tone of voice based on platforms and demographics, supportive of the club’s values and mission statement.
• Identify and build an editorial proposition to support the key milestones of the club calendar (start of the season, derbies, transfer windows, kit launch…). 
• In partnership with the Production Lead and the Head of Content, set a process to lead and animate daily and weekly editorial meetings to review what should be covered and on which formats (written, video, audio, photography…).
• Collaborate with all relevant stakeholders to ensure content requirements are met in line with the club’s business objectives.
• Due to the nature of the industry, some out-of-hours working, including weekends, may be required from time to time

Personal Attributes:

• Thinks ahead, generates innovative ideas.
• Values & respects others, builds relationships, collaborates.
• Gets things done, delivers to highest of standards, takes responsibility.
• Relentless and trusted collaborator and team player.
• A strong communicator, with the ability to build trust and influence at all levels.

Skills & Experience:

• Significant experience as an editorial leader with a track record of success leading a diverse portfolio of content.
• A refined understanding of global sport and how fans are served with sports content (especially football) in various formats and media (video, OTT, social media, web/apps.).
• Experience as a senior editor, content commissioner, and/or executive producer role for a sports digital content platform with a significant social media, web and mobile audience.
• Significant expertise in producing video formats, from snackable / short moments for social media to longer form pieces (shows/mags) for broadcast or OTT platforms.
• Direct experience in developing video formats involving athletes or influencers.
• Management experience directing a diverse team of staff and freelance writers, producers, and creators is desirable.

Safeguarding is fundamental to the success in all that we do. Successful candidates are subject to an enhanced DBS check with child’s barred list.

Tottenham Hotspur Football Club welcomes applications from anyone regardless of age, disability, race, or ethnic and national origins, religion or belief, or sexual orientation.

Closing Date for Application: 7th April 2023

We have a fantastic opportunity for a Senior Projects Manager who will be based at Wembley Stadium. You will manage programmes of Stadium refurbishment projects across hospitality, retail and facilities management. The successful candidate will lead a team and manage multiple capital investment projects to assist with the ongoing development of Wembley Stadium.

About The Team

Looking after our world class venues, these teams are in charge of making sure everything is safe and operationally ready. From day-to-day maintenance and perfecting pitches for matches to overseeing world-class music concerts, flagship NFL events and facilities upgrades, they’re custodians of English football’s two national homes.

What will you be doing?

• Manage the Capital Investment programme of projects at Wembley Stadium and lead a team of project managers.
• Support the Head of Property with developing ongoing Capital Investment masterplan strategy and deliver projects to budget and programme.
• Manage monthly reporting across capital investment programmes.
• Assume accountability and overall leadership for the delivery of multiple projects and work streams within area(s) of responsibility.
• In conjunction with Project Sponsors, formulate project briefs and project objectives and translate these into scopes of work and formulate appropriate procurement strategies to deliver the best value for the Business in consultation with relevant departments.
• Determine key stakeholders and consult effectively to ensure user requirements are defined and reflected in emerging project briefs. Establish project governance and structure appropriate for successful delivery.
• Appoint and lead teams of professional advisors and project stakeholders to ensure project briefs are effectively translated into designs and specifications.
• Provide and present reports at key project milestones to ensure project proposals are signed off by the business / key stakeholders.
• Derive (and maintain) cost estimates for projects and work with Finance partners and project sponsors to create (and maintain) business cases for business approval.
• Developed detailed programme and sequencing for all phases of the project lifecycle. Ensure projects are appropriately phased and planned around the event calendar, other interfacing construction projects, and key stakeholders are appropriately engaged and coordinated.
• Establish project plans and timelines considering operational constraints and key business milestones. Assume responsibility to ensure projects are successfully delivered within pre-determined deadlines.
• Assume responsibility to deliver projects independently within approved budgets. Track and monitor project costs through their life cycle.
• Provide leadership and mentoring for a small team to assist with the delivery of projects assigned to them. 
• Prepare and present expenditure approval requests and seek business approval for capital projects in accordance with Group policies and procedures.
• Prepare and present project reports to ensure the business is kept updated on major/strategic projects.
• Identify project risks and formulate relevant strategies to manage and mitigate these.
• Formulate and implement relevant strategies to ensure the quality standards are set and achieved.
• Ensure projects are planned, designed and delivered safely and in accordance with health and safety legislation.
• Ensure all relevant statutory approvals are obtained for capital projects.
• Conduct project close-out reviews and capture lessons learnt for continuous improvement.
• Support the ongoing development of property development policies and procedures across the Group to improve business efficiencies and controls.
• Executes additional tasks as required in order to meet FA Group changing priorities.
  

What are we looking for?

Essential for the role:

• Extensive experience in project management within a senior/lead position in the construction industry (8+ years).
• Proven track record of successfully delivering multiple projects independently through all phases of the project lifecycle.
• Highly organised, self-starter.
• Excellent written and verbal communication skills.
• Demonstrated ability to lead internal and external project teams.
• Attainment of Prince 2 or equivalent.
• Attainment of relevant degree qualification.
• Relevant Health & Safety qualifications (e.g. IOSH, NEBOSH)
• Knowledge and experience of dealing with local planning authorities/planning regulations.
• Advanced skills in Microsoft Office.
  

Beneficial to have:

• Experience in a venue development role within the stadia, arena and event design/construction/infrastructure industry an advantage.
• Experience in hospitality, retail and facilities management and civil engineering-type projects.
• Relevant professional qualification (e.g. MRICS, APM, etc).
  

What’s in it for you?

We are committed to ensuring everyone can flourish in their roles, in order to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George’s Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.

We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:

• Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season encouraging you to connect and learn with your colleagues and look after your mental health and wellbeing.
• Free, nutritious lunches, at Wembley Stadium and St. George’s Park.
• Free private medical cover.
• A contributory pension scheme.
• An additional Thank You days leave, volunteering days as well as 25 days annual leave.
  

For more information on what it is like to work at The FA, please visit our FA Careers page, https://www.thefa.com/about-football-association/careers

Please note, despite the organisation working towards a hybrid model, due to the nature of this role, there will be an expectation that the successful candidate will be on site at Wembley Stadium from up to 4 days per week.

Our Organisation

The Football Association [The FA] is the not-for-profit governing body of football in England. It is responsible for promoting and developing every level of the game, from grassroots through to the professional game, and generates significant revenue to support investment into English football each year.

The FA oversees England international teams across men’s, women’s, youth and disability football, as well as running the National League System and FA Competitions including the Emirates FA Cup, Barclays FA Women’s Super League, FA Women’s Championship, and Vitality Women’s FA Cup, and the world-class facilities of Wembley Stadium and St. George’s Park, all with a purpose to Unite the Game and Inspire the Nation.

We currently work within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model and it may be adjusted in future if deemed necessary.

Your contract with The FA will specify a fixed location of either Wembley Stadium, St. George’s Park or our Processing Centre, unless the role is advertised as a homebased contract. The contractual location of this role can be found at the top of this advert on our FA vacancy page.

The FA, For All, For You

Our equality, diversity and inclusion strategy forms an integral part of our long-term commitment to using our influence across English football to create a game free from discrimination.

A Game For All outlines three key strategic commitments – Lead the Change, Be the Change, and Inspire the Change – which will ensure tackling discrimination remains a core priority for English football for years to come.

We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.

We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.

As part of The FA’s commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

As a member of the Chelsea team you will become part of a long and proud history in the heart of iconic west London, which dates back to the club’s founding in 1905. Since that time the club has won every major domestic and international trophy, being crowned English, European and world champions in the process.

Chelsea are a club which proudly strives to be the best in everything we do, on and off the pitch, as shown by the further success of our Women’s and Academy sides, as well as the excellent work in the community undertaken by the Chelsea Foundation, while engaging with our many supporters from a wide range of backgrounds at home in the UK and around the world.

If you’re motivated and want to help us win more trophies, you’ve got a place here at Chelsea!

What We’re Looking For:

We are looking for a passionate Strategy Manager to help develop the strategy for the club and run strategic projects. Duties include:

– Run Strategic projects to support business objectives, using a data driven approach 

– This will include elements of: 

o Researching subject matter to get an understanding our landscape 

o Developing Business Cases, working alongside the finance team 

o Developing recommendations

o Creating documentation to support decision making such as ExCo documents 

– Developing a view of the strategic KPIs which we need to deliver against and supporting the tracking and communication of this to senior stakeholders 

– Conduct ad-hoc tasks for ExCo members and Head of Strategy, such as the development of content for external audiences

Must Haves/qualified by demonstrable experience to the level required:

– Strong proven experience working in a strategy role or as a management consultant 

– Excellent problem-solving skills and logical thinking 

– Strong interpersonal skills, with the ability to influence and effectively manage multiple internal stakeholders who may have competing priorities

– Ability to plan and manage complex projects, utilising resources appropriately to ensure project deliverables are achieved to time

– Development and presentation of content for/to executive level audiences

What We Offer:

Benefits at Chelsea FC 22/23 – 1 (pagetiger.com)

Our commitment to Equality, Diversity and Inclusion: 

At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. 

If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you. 

Chelsea FC and the Foundation is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.