Description

In line with Premier League commitments, this important new role will coordinate and manage a range of the Policy and Corporate Affairs department’s fan engagement workstreams. The successful candidate will work closely with colleagues across the department and wider business to further develop and implement Premier League policy and initiatives, focusing particularly on those relating to fans.Management of the Premier League’s Fan Engagement Standard will form the most significant part of the role. The Senior Fan Engagement Manager will deliver day-to-day management of the initiative while working with all Premier League clubs in an advisory capacity to offer support services and to help develop and share good practice. The role will also support ongoing work and relationships with key supporter groups, including the Football Supporters Association.

Fan Engagement Standard (FES)

The Fan Engagement Standard (FES) is a recently created programme, with its first full season of delivery taking place in Season 2023/24. The FES is the latest in a series of League-wide measures designed to reinforce our clubs’ commitment to ensure long-term meaningful engagement with supporters.The Senior Fan Engagement Manager will be responsible for managing the ongoing development and delivery of the FES, along with maintaining a FES club staff network, including nominated board-level officials and project leads.

Who We Are

The Premier League is home to some of the most competitive and compelling football in the world. The League and its Clubs use the power and popularity of the competition to inspire fans, communities and partners in the UK and across the world. The Premier League brings people together from all backgrounds. It is a competition for everyone, everywhere and is available to watch in over 880 million homes in 188 countries.We have a wide variety of responsibilities. These include organising the competition and its Handbook as well as managing the centralised broadcast and commercial rights. The work we do in conjunction with the Clubs also goes far beyond the 90 minutes. We support and provide a framework for youth development, we protect the organisation’s intellectual property, support the wider game and community programmes, undertake international development work and liaise with governing bodies and other leagues.The Premier League is an equal opportunities employer and strives to create an inclusive culture where talent can flourish. We believe in the potential of everyone and open our doors to those who share those values. All appointments will be made based on merit; however, we particularly encourage applications from women, people from minority ethnic communities, LGBTQ+ people and disabled people.Our hybrid-working model also allows you some variety on your place of work, offering you the chance to work from home on some days each week. Where possible, you will attend the office or site visits in line with our company policy. All staff liaise closely with their line manager to manage their time appropriately and according to their work and team requirements.

The role

Management of FES:

• Regular point of contact for project leads at Premier League clubs
• Ongoing management of a formal club submission programme, including a Club Portal System for the documentation of Club evidence
• Budget monitoring and ongoing management of programme delivery, including the scheduling of meetings and events
• Offer advice to clubs and fan representatives on topics relating to the FES
• Support the governance processes required to ensure Club compliance with related Premier League rules and framework assessment
• Produce written reports in relation to club work and compliance, curating club submissions

FES Strategy:

• Manage an annual review of the FES and assist in ongoing development of FES strategy, including updates as required to the FES framework or any related Premier League Rules
• Represent the FES programme in internal and external meetings including with counterparts at The FA, EFL and other stakeholders as directed
• Assist in the ongoing development of the Premier League’s own internal strategy for fan engagement, with a particular focus on integrating FES and any associated learnings into other policies, campaigns or initiatives
• Work to ensure the FES is aligned with the Premier League Equality, Diversity and Inclusion Standard and any other relevant standards or initiatives, for example in areas including accessibility or sustainability
• Assist in the development of training or other learning and development opportunities for fan-facing club staff, or fan representatives

Additional Aspects Of The Role

• Support senior colleagues and peers on the design and delivery of fan engagement policy and projects, including:
• Formal and informal fan meetings, including those with the Football Supporters Association
• Premier League fan relations, including general enquiries and a formal complaint handling scheme
• Collaborate on fan engagement policy development, such as the introduction of Rules or club commitments and linked to the ongoing development and delivery of key fan-facing roles, such as supporter liaison officers and disability access officers
• Attend Premier League and other matches, as required, to liaise with fan-facing club staff and fan representatives, and to observe match day operations
• Assist with the delivery of the departments fan engagement research and development programme, including an annual Fan Experience survey, the Club TRANSFER project and other training where it relates to stewards, Supporter Liaison Officers, Disability Access Officers or Fan Engagement Standard project leads

Requirements For The Role

• Experience in delivering fan engagement within a professional football/sports or entertainment organisation
• Strong project management experience, preferably developed in a professional sport-specific setting
• Strong understanding of the landscape of professional football in England, especially where it relates to fan engagement and/or formal consultation with supporters
• Knowledge of contemporary governance and regulatory matters relating to football, and especially where they relate to fan engagement or interactions with supporters
• Experience in handling budgets and managing consultants and other delivery partners
• Organised and creative approach, especially where it relates to communicating good practice
• Persuasive and approachable manner when interacting with people at all levels
• Strong attention to detail in the organising and delivery of high-level meetings and events
• Excellent verbal and written communications skills
• Excellent organisational skills and commitment to teamwork
• Self-motivated with an ability to work under pressure to tight deadlines
• High level of integrity with the ability to deal with sensitive and confidential matters
• Willingness to travel within England and Wales

We are looking for Partnership Development Manager on a fixed term basis for 18 months. This important role will have responsibility for the generation of revenues through the acquisition of commercial partners on both a regional and global basis.The successful candidate will understand the business strategy of potential partners and the dynamics of the industry in which they operate, to structure and present a mutually beneficial partnership that will deliver against their strategy and achieve a business return.

Who We Are

We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here. Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).

Your day-to-day

• Leading the process of securing partners in specific geographical regions for the Club all the way to final signature. There will be significant responsibility devolved to the Partnership Development Manager, with support from the wider business as required.

This will include:

• Working with the team to develop target lists for agreed industries/geographies.
• Proactively contacting decision makers at different organisations, as well as research targeted industries and companies to understand industry dynamics and company strategies.
• Researching targeted industries and companies to understand industry dynamics and company strategies.
• Presenting the Club partnership opportunity to senior decision makers in targeted companies at Emirates Stadium and abroad.
• Developing bespoke partnership proposals to suit needs of individual companies. This will involve working together with various departments within the Club to structure a suitable.
• Where appropriate, hosting potential partners at Club matches to bring alive the Matchday opportunity.
• Closing partnership deals including negotiation of commercial terms and working alongside the Legal team taking the commercial lead to negotiate and conclude full form agreements.
• Ensuring smooth handover of relationship to the Partner Services area of the team to manage the ongoing relationship.
• Participating in the strategy setting of the Partnerships team including identification of categories and geographies to target.

What We Are Looking For

• Educated to degree level or equivalent, ideally in Sport and or Business Development.
• Proactively contacting senior decision makers where existing relationships may not be held.
• Experience Leading or playing a key role in formulating, presenting, negotiating, and closing high value business to business partnership deals.
• Working with contracts and negotiating commercial terms with legal support.
• Excellent presentational skills and ability to persuade and influence audience with credible business content.
• Intellectually strong with commercial acumen, able to think strategically, yet understands operational detail.
• Passionate about delivering revenue objectives and thrives when creating new business development opportunities.
• International sales experience and working cross-culturally (Desirable).
• An understanding of brand dynamics and consumer trends (Desirable).
• Ability to speak other languages (Desirable).
• Sport/Sponsorship experience (Desirable).

Why choose us

At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:

• An exciting reward and recognition scheme
• Generous holiday allowance which increases with your length of service
• Great internal learning and development programmes
• A flexible hybrid working model
• Priority access to apply for match tickets
• A competitive health and wellbeing benefits package
• A leading Employee Assistance Programme
• Great discounts with some of our Partners

Arsenal for EveryoneArsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch. 

Disability Confident Leader

We are a Disability Confident Leader. We actively welcome applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, we will offer you an interview if you meet the minimum criteria for a role. Please choose the option of a guaranteed interview on your application form. The information you share with us about your health or disability will not be used in recruitment decisions.

We are excited to be searching for a Senior Broadcast Operations Manager, who will oversee and lead the scheduling, production and rights delivery for broadcast partners for the BWSL/BWC and Conti Cup.

This is an exciting role as you will also manage all relevant stakeholders at a time of transformational growth for the Women’s Professional Game in England as the BWSL/BWC progress to NewCo.

What will you be doing?

• Work with domestic and international broadcasters and production partners to manage relationships and implement all women’s multi-platform football programming – across Barclays Women’s Super League (BWSL), Barclays Women’s Championship (BWC) &Continental Tyres League Cup.
• To ensure broadcast contracts are effectively managed.
• Oversee all output including live matches across linear and digital platforms, highlights, shoulder and magazine programming.
• To oversee broadcast operations for every round of the BWSL – including upload of content to FTP sites, highlights, live match streaming – communicating to stakeholders of where and when content is available.
• Manage all broadcasters on event day including accreditations, access, studio requirements, match day reporters and interview requests, mixed zone, flash and super flash. Liaising with the host stadium and club in conjunction with the broadcast production manager.
• Oversee the broadcast picks for all televised and streamed matches, working closely with football operations department, host broadcasters, clubs and production partners.
• To manage the relationship with production partner and media archive directory as well as technical services and any future tender requirements.
• Analyse viewing figure trends and understand key industry and consumer trends that will influence the sector in the future, across technology, platform, production and distribution.
• Manage production budgets and raise PO’s where applicable.
• Clearance of footage for FA channels.
• Increase opportunity to watch women’s football across all platforms.
• Ensure all broadcast regulations are correct and up to date for all competitions and work with licensing and compliance department on annual refresh of regulations in line with broadcast contract requirements.
• To oversee the recruitment and training of match managers.
• Support clubs with all broadcast queries and requests.
• Executes additional tasks as required in order to meet FA Group changing priorities.
• Comply with all company policies and procedures to ensure the highest standards of health, safety and wellbeing can be maintained.
• As part of The FA’s commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
  

What are we looking for?

Essential for the role:

• Experience of television operations ideally in sports industry.
• Good understanding of the broadcasting industry covering; media rights, scheduling, production, ITT and operational delivery.
• Experienced in budget management.
• Excellent communication, organizational & project management skills.
  

Beneficial to have:

• Experience working in a commercial environment.
• Ability to build relationships and manage conflict effectively.
• Understanding of the football industry.
• Flexible approach to working hours.
  

What’s in it for you?

We are committed to ensuring everyone can flourish in their roles, to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George’s Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.

We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:

• Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season encouraging you to connect and learn with your colleagues and look after your mental health and wellbeing.
• Free, nutritious lunches, at Wembley Stadium and St. George’s Park.
• Free private medical cover.
• A contributory pension scheme.
• An additional Thank You days leave, volunteering days as well as 25 days annual leave.
• A hybrid working model offering flexibility on where you work.
  

For more information on what it is like to work at The FA, please visit our FA Careers page, https://www.thefa.com/about-football-association/careers

Our Organisation

The Football Association [The FA] is the not-for-profit governing body of football in England. It is responsible for promoting and developing every level of the game, from grassroots through to the professional game, and generates significant revenue to support investment into English football each year.

The FA oversees England international teams across men’s, women’s, youth and disability football, as well as running the National League System and FA Competitions including the Emirates FA Cup, Barclays FA Women’s Super League, FA Women’s Championship, and Vitality Women’s FA Cup, and the world-class facilities of Wembley Stadium and St. George’s Park, all with a purpose to Unite the Game and Inspire the Nation.

We currently work within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model and it may be adjusted in future if deemed necessary.

Your contract with The FA will specify a fixed location of either Wembley Stadium, St. George’s Park or our Processing Centre, unless the role is advertised as a homebased contract. The contractual location of this role can be found at the top of this advert on our FA vacancy page.

The FA, For All, For You

Our equality, diversity and inclusion strategy forms an integral part of our long-term commitment to using our influence across English football to create a game free from discrimination.

A Game For All outlines three key strategic commitments – Lead the Change, Be the Change, and Inspire the Change – which will ensure tackling discrimination remains a core priority for English football for years to come.

We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.

We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.

As part of The FA’s commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance

KEY ROLE RESPONSIBILITIES:

• Primary responsibility for delivering a ‘best in class’ risk and compliance culture across all areas of the Club;
• Identifying areas of risk, both within and outside of the Club;
• Identifying and recommending mitigation strategies and assisting in the implementation and tracking of strategies adopted;
• Communicating risks and compliance responsibilities to Club staff;
• Providing commercially-minded advice and guidance on risk and compliance matters;
• Day-to-day management of the Club’s Data Protection Officer;
• Managing the Club’s insurance portfolio;
• Establishing and maintaining positive working relationships across the Club, including with key stakeholders, to successfully promote and implement compliance strategies;
• Responsibility for coordinating meetings of the Club’s Audit & Risk Committee;
• Oversight of the Club’s risk register; working with internal functions and presenting the Club’s risk and compliance profile at Audit & Risk Committee meetings;
• Drafting relevant policies and procedures – rolling those policies out throughout the Club through training where appropriate;
• Providing timely updates and training as required on relevant regulatory developments;
• Liaising with counterparts at other organisations; and
• Working with the Club’s external advisors to ensure value and delivery as required.

MEASURES OF PERFORMANCE:

• Drive and enthusiasm, with an ability to demonstrate pro-active ownership and management of tasks and projects through to completion.
• Professional with strong technical abilities, and a willingness to continue developing.
• Excellent inter-personal and team working skills, that inspire trust and confidence both within the Club’s legal team and amongst its internal clients.
• An ability to effectively identify and manage issues and risks. Adopting a positive ‘can do’ approach when seeking solutions.
• Effectively manages time and competing demands, escalates and delegates work where appropriate. Keeps senior legal team members well informed of progress on matters.
• Demonstrates a confident and persuasive communication style (verbal and written) which adapts to the audience and circumstances.
• Takes pride in the provision of their work. Excellent attention to detail.
• Ability to present and communicate complex information in a simple and compelling way
• Well-organised, with an ability to effectively manage competing demands on occasions.

PERSONAL SPECIFICATION:

• At least five years’ experience in a comparable organisation (in terms of size and legal and regulatory obligations), but it is not necessary for this to be in the sports sector;
• Compliance and Risk related qualification (desired but not essential).

Chelsea FC’s commitment to Equality, Diversity and Inclusion:

At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you. Chelsea FC and the Foundation is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.

The above Job Description is not intended to be exhaustive, the duties and responsibilities may therefore vary over time according to the changing needs of the Club.

At the FA, inclusion means valuing and celebrating our differences. It means nurturing a working environment and culture where everyone thrives. Diversity for us means the ways in which we differ. On an active level, it means seeking participation and representation from everyone. It refers to our more tangible and visible differences such as gender, race and ethnicity. But it also includes our intangible differences such as sexual orientation, heritage, religion, unseen disabilities, family/social status and age.

We are currently half-way through our second three-year EDI strategy called ‘A Game For All’ and this role is instrumental in the overall execution of the strategy and the achievement of its targets by delivering expert change and programme management as well as offering advice and guidance on EDI matters and building effective relationships with internal and external stakeholders, including the FA’s senior and extended leadership team. The holder of this role will also work closely with key Divisions including Legal and Governance, Grassroots Football, Communications & Marketing, Women’s Football and FA Education. Externally, this will mean nurturing partnerships with football bodies, EDI specialist organisations and other campaigning bodies in football.

The role will be based at Wembley Stadium with some work at our National Football Centre at St. George’s Park near Burton-on-Trent

What will you be doing?

• Provide expert change and project management to support the delivery of the FA’s EDI strategy
• Write, review and update EDI policies across the organisation
• Manage a series of budgets to maximise the value achieved to ensure intervention programmes and projects meet strategic plans.
• Work closely with the marketing team to deliver key campaigns in the EDI Calendar, this includes the annual Rainbow Laces campaign to County FAs, Clubs & Leagues in grassroots football
• Provide direct line management for the EDI Officer including regular reviews and clear objective setting.
• Manage the FA’s youth dispensation programme and trans inclusion policy, liaising with applicants, County FAs, Clubs, Leagues and appointed medical advisors.
• Oversee the delivery of the professional game mandatory education programme following a proven charge.
• Coordinate The FA’s submission of the Advanced Level of the Equality Standards for Sport and / or similar accredited/kite mark programmes.
• Support the creation and running of internal network resource groups. Currently this is the Employee Ethnicity Network and The Pride (LGBTQ+) Network,
• Lead and input to the creation of the annual external report on the progress of the FA’s diversity and inclusion programme and its published targets.
• Lead on creating update presentations and reports to IAB
• Execute additional tasks and support the director of EDI team as required in order to meet FA Group changing priorities.
  

What are we looking for?

Essential for the role:

Knowledge

• Formal qualification in project management such as Prince II or similar (is an advantage but not essential)
• A proven track record of project managing and delivering people change programmes
  

Experience

• Managing people
• Organising Events/Campaign activations
• An interest/passion for working in a diversity and inclusion function in a large organisation
• An interest/passion in sport as a force for good.
  

Technical Skills

• Strong Change and Programme Management skills.
• Ability to write concise presentations and reports
• Strong analytical skills
• Attention to detail and pride in the presentation of outputs
• Ability to create presentations and present to a wide range of key stakeholders
• Experience in Microsoft Office applications, particularly Microsoft Excel is a requirement
  

Beneficial to have:

Knowledge:

• skills in stakeholder management – both internal and external
• Ability to demonstrate flexibility where required
• Qualified to degree level or equivalent
• Technology skills – Microsoft Project and Microsoft Visio is an advantage but not essential
  

Experience

• Delivering through a matrix management arrangement.
  

What’s in it for you?

We are committed to ensuring everyone can flourish in their roles, to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George’s Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.

We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:

• Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season encouraging you to connect and learn with your colleagues and look after your mental health and wellbeing.
• Free, nutritious lunches, at Wembley Stadium and St. George’s Park.
• Free private medical cover.
• A contributory pension scheme.
• An additional Thank You days leave, volunteering days as well as 25 days annual leave.
• A hybrid working model offering flexibility on where you work.
  

For more information on what it is like to work at The FA, please visit our FA Careers page, https://www.thefa.com/about-football-association/careers

Our Organisation

The Football Association [The FA] is the not-for-profit governing body of football in England. It is responsible for promoting and developing every level of the game, from grassroots through to the professional game, and generates significant revenue to support investment into English football each year.

The FA oversees England international teams across men’s, women’s, youth and disability football, as well as running the National League System and FA Competitions including the Emirates FA Cup, Barclays FA Women’s Super League, FA Women’s Championship, and Vitality Women’s FA Cup, and the world-class facilities of Wembley Stadium and St. George’s Park, all with a purpose to Unite the Game and Inspire the Nation.

We currently work within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model and it may be adjusted in future if deemed necessary.

Your contract with The FA will specify a fixed location of either Wembley Stadium, St. George’s Park or our Processing Centre, unless the role is advertised as a homebased contract. The contractual location of this role can be found at the top of this advert on our FA vacancy page.

The FA, For All, For You

Our equality, diversity and inclusion strategy forms an integral part of our long-term commitment to using our influence across English football to create a game free from discrimination.

A Game For All outlines three key strategic commitments – Lead the Change, Be the Change, and Inspire the Change – which will ensure tackling discrimination remains a core priority for English football for years to come.

We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.

We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.

As part of The FA’s commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.