Senior Brand Manager (Grassroots) – FA

Our Organisation

The Football Association [The FA] is the not-for-profit governing body of football in England. It is responsible for promoting and developing every level of the game, from grassroots through to the professional game, and generates significant revenue to support investment into English football each year.

The FA oversees England international teams across men’s, women’s, youth and disability football, as well as running the National League System and FA Competitions including the Emirates FA Cup, Barclays FA Women’s Super League, FA Women’s Championship, and Vitality Women’s FA Cup, and the world-class facilities of Wembley Stadium and St. George’s Park, all with a purpose to Unite the Game and Inspire the Nation.

90 minutes to change our world

The Role

This role is at the heart of The FA’s purpose. It is our responsibility and privilege to ensure grassroots football in England thrives. Following the recent success of our England teams, we have the opportunity to push this even harder and ensure that football is a game that can be played by all.

England Football represents and unites the game at every level, from grassroots to our elite national teams. First introduced in 2021, England Football aims to inspire the footballing nation by creating chances for every man, women and child, whatever their background or ability, to participate in the beautiful game. You will ultimately be responsible for:

  • Day-to-day marketing lead for England Football brand and grassroots football programmes, providing strategic support to the England/England Football Brand Lead and Head of Marketing.
  • Supporting the Grassroots Football Division with marketing support to increase participation across men’s, women’s and disability football, and improve the football experience through digital technology, improved facilities and positive football environment.
  • Lead a team of 3 to undertake deliver brand marketing plans including brand equity campaigns, social media, and grassroots programme/initiative requirements.

Key Accountabilities:

  • Lead the development of strategic marketing plans for England Football, connecting brand, content, and purpose marketing strategies together.
  • Executing priority grassroots marketing campaigns with excellence, working with cross functional project teams and sharing strategy, performance insights, action planning and monitoring progress against key initiatives such as RESPECT, the Matchday app, England Football Accreditation & Volunteering.
  • Oversee the development of England Football social content strategy working with Content Manager and agencies to deliver growth across key brand and content metrics.
  • Lead England Football brand marketing team to plan, manage and deliver key grassroots initiatives in women & girls (Weetabix Wildcats, Squad and in school) and disability grassroots football.
  • Work collaboratively with the Grassroots Football division ensuring the planning and execution of programmes and initiatives are reaching mutual goals for England Football.
  • Be the guardian for England Football brand across all channels, ensuring look, feel and TOV remains consistent to brand guidelines.
  • Manage agency relationships across creative, content and media for all England Football and Grassroots football marketing.
  • Work closely with internal marketing, partnerships and communications teams to ensure all mutual objectives are met.
  • Be responsible for the budget management for England Football brand, content and relevant Grassroots initiatives, managing agency relationship ensuring delivery within budget.
  • Executes additional tasks as required to meet FA Group changing priorities
  • Comply with all company policies and procedures to ensure the highest standards of health, safety and wellbeing can be maintained.

What we are looking for?

Essential:

  • +5 years of brand management experience
  • Excellent proficiency in working with agencies to deliver at pace and scale
  • Track record in executing brand/marketing plans
  • Leading a team with the ability to work independently and prioritising the workload
  • Ability to form strong collaborative relationships
  • Strong written and verbal communicator with varying levels of stakeholders
  • Navigating complex challenges – problem solving, standing alone and dealing with ambiguity.

Desirable:

  • Previous experience within grassroots sport either playing, coaching or volunteering.
  • Having worked in sports industry in a marketing capacity.

What we can offer you

  • An exciting and challenging role within a changing, dynamic and world-renowned sports organisation.
  • Attractive benefits and a competitive salary.

Please be aware that unless you are on a homebased contract, your contract with The FA will specify a fixed location of either Wembley Stadium, St. George’s Park or our Processing Centre.

We currently work within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model and it may be adjusted in future if deemed necessary.

The Football Association Group promotes inclusion and diversity, and welcomes applications from everyone. If you have any particular requirements in respect of the recruitment or interview process please mention this in your application.

UEFA Social Media Video Producer – InCrowd

The UEFA Social Media Video Producer will perform the dual role of content creation and platform / community management, with a proposed 70:30 split between the two disciplines.

  • 70%: creating and publishing predominantly short-form content on official UEFA club and national competition accounts, with a focus on vertical edits for TikTok and Facebook/Instagram reels, as well as YouTube Shorts. 
  • 30%: platform management and owning the whole content circle: planning, creating, posting, analysing and reporting.
  • This is a permanent role, based in our London office. 

Who are you

  • A social native with a flair for video ideation, creation and distribution, you will work with the TikTok Producer and wider social team to plan, create and publish bespoke content across multiple platforms and formats.
  • You will marry the two areas of content creation and platform management by displaying a talent for repurposing great football content cleverly and specifically, and having an innate understanding of how to use platform features to achieve optimum results.
  • You will feed into an integrated publishing calendar to ensure channels are consistently populated with best in class, innovative content that builds the client’s brand and global reputation at all times. 
  • You have the capability to fulfil the client’s responsibilities to sponsors and key stakeholders via posting of branded video content.
  • You will contribute to the continuous improvement of content performance through social insights & best practices, and act on them accordingly.

What you need to have

  • Experience in creating compelling social video content and social stories, particularly in a vertical format and within a live environment
  • Demonstrable capability in video production software and digital tools such as Adobe Premiere Pro, Creative Suite and Photoshop 
  • A background in social media platform and community management, including TikTok, with experience in planning and analytics
  • An understanding of deliverables across multiple platforms and aspect ratios, and how a consumer will experience the video on those specific platforms
  • Excellent communication skills and ability to thrive both individually and within a team environment 
  • Accuracy and attention to detail, particularly when under pressure
  • Examples of particularly creative / engaging social media posts
  • Deep knowledge of (and passion for) football and in particular European football
  • Awareness / understanding of all major social platforms’ analytics tools 

About InCrowd

InCrowd is a fan marketing company. Using technology and data, we help our clients gain a deeper understanding of their fans, going well beyond who they are and delving deeper into their behavioural habits and fan characteristics. This approach allows our partners to deliver relevant and timely content and marketing messages to fans, vastly enhancing the fan experience whilst achieving commercial objectives. We work with multiple globally recognised sports organisations and clubs including:

UEFA

Premier League & Championship football clubs

Formula 1

Sky Sports

English Cricket Board

International Cricket Council

Premiership Rugby

The Rugby Football League

Premiership Rugby

United Rugby Championship

What we offer

  • A friendly but challenging working environment
  • A great work-life balance. We have moved to the new normal where we offer the option to work from home or other quiet environments, but combined with the opportunity to come together for collaboration, team building and social events
  • We are a group of highly skilled individuals with a healthy, friendly, creative and relaxed environment. There are often sporting and team events you can join if you wish and we like to nurture and support each other – research groups, training and conference budgets are part of our culture.

How to apply

Our recruitment process will focus primarily on your values and energy for the role. Send us your CV and something that shows us why you’re perfect for the role. This can be anything; an email, a video or perhaps a case study of previous work….. Don’t just hit the LinkedIn apply now button – we want to find out more about you. Email everything to jobs@incrowdsports.com and we’ll be in touch. 

Provision of temporary sound systems for UEFA Euro 2024

From 14 June to 14 July 2024 the final tournament of the UEFA European Football Championship in 2024 (“UEFA EURO 2024TM”) will be held in Germany. In ten (10) German host cities fifty-one (51) matches will be played.

UEFA, together with any of its subsidiaries (in particular, including EURO 2024 GmbH), wishes to select one or several company(ies) for the provision of Temporary Sound Systems and Sound System Upgrades for UEFA EURO 2024TM (“the Services), including but not limited to the following key elements:

  • Temporary Front of House positions;
  • Operation of all equipment and systems linked to this position during the matches;
  • Partial upgrade of the existing sound system in the venues; and/or
  • Full upgrade of the existing sound system in the venues.For such purposes, UEFA intends to organise a tendering process (“Tender”).2. The Selection ProcessThe process for the selection of company(ies) for the provision of the Services, as currently planned, is divided into two-phases:
    • Phase 1 – Request for Information (“RFI”): the initial, pre-Tender phase during which UEFA collects information regarding the candidate(s) based on which it evaluates eligibility of such candidate(s) to participate in Phase 2;
    • Phase 2 – The Tender: the Request for Proposals (“RFP”) which will set forth all applicable terms and conditions for the Tender and a detailed overview of the requested Serviced will be sent out to the selected candidate(s) following the RFI (and/or to any other entities invited by UEFA), during which UEFA will evaluate proposals and subsequently select and appoint a qualified company(ies) for the provision of the Services.To give each candidate(s) an overview of the timing and further proceedings, UEFA has put into place the following Tender process plan 

Brand Production Executive – Chelsea FC

Job Title – Brand Production Executive

Location – Stamford Bridge

Hours – Permanent – 35 hours, any 5 from 7

About Us:

As a member of the Chelsea team you will become part of a long and proud history in the heart of iconic west London, which dates back to the club’s founding in 1905. Since that time the club has won every major domestic and international trophy, being crowned English, European and world champions in the process.

Chelsea are a club which proudly strives to be the best in everything we do, on and off the pitch, as shown by the further success of our Women’s and Academy sides, as well as the excellent work in the community undertaken by the Chelsea Foundation, while engaging with our many supporters from a wide range of backgrounds at home in the UK and around the world.

If you’re motivated and want to help us win more trophies, you’ve got a place here at Chelsea!

What We’re Looking For:

We’re looking for a Brand Production Executive to join our Creative team here at Chelsea FC! This role will look after the internal and external brand expression across Chelsea’s physical venues – Stamford Bridge, Cobham Training Ground and Kingsmeadow. These sites are the homes of our Men’s, Women’s and Academy teams and as such, we want to ensure an authentic and inspiring application of the Chelsea Brand.

The role also entails an element of Brand Management – specifically being a guardian and champion of the brand guidelines across the club’s broad and varying touchpoints.

– Work with the in-house creative studio and external production agency to plan, brief, manage and execute venue branding projects across Chelsea’s 3 key venues

– Run the seasonal stadium rebrand project, alongside Studio Ops and Creative art working team, to ensure a fresh and exciting fan experience before the start of the new season

– Manage summer and winter transfer window player branding changes in a timely manor

– Work with Chelsea Football Operations, manage competition changing room branding as well as any other physical branding requirements

– Ensure new trophy wins are appropriately celebrated across venue branding assets

– Accept and deliver on ad-hoc venue branding briefs from internal stakeholders (Hospitality, Marketing, Football Operations and Senior Management)

– Maintain existing brand assets and proactively identify new opportunities for improved brand expression across our sites

– Ensure all assets conform to brand guidelines and deliver on our aspired brand positioning

– Be the venue branding expert and assert yourself as key consultant for the business on print production, installation and substrates

– Ensure the club has a high performing production agency roster through day-to-day contact and post project wash-ups

– Alongside the creative art working team, oversee installations to ensure a perfect finish which complements the high-quality creative

– Manage venue branding and brand development budget, as well as proposing budget request for the following season with the Ops team, and creative lead

Must Haves/qualified by demonstrable experience to the level required:

– Proven administrative experience

– Strong attention to detail

– Creative

Nice to Haves:

– Project management experience

– Budget management experience

– Strong stakeholder and agency management experience

– Proactivity and a can-do attitude

– Knowledge of production processes, substrates and print finishes

– Understanding of brand expression across physical and digital venue touchpoints.

What We Offer:

https://chelseafc.pagetiger.com/benefits2122/1

Our commitment to Equality, Diversity and Inclusion:

At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you.

Chelsea FC and the Foundation is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.

Senior Legal Counsel – Partnerships – FIFA

About the job

Senior Legal Counsel – Partnerships

As the organiser of some of the biggest and most iconic sport events in the world we lead the way in the sport and event industry.

We are now looking for a Senior Legal Counsel – Partnerships that is part of FIFA and supports us on our mission.

These are your key tasks:


•Drafting, negotiating and advising on a broad range of commercial agreements connected with FIFA’s revenue generating and other commercial activities, including FIFA’s sports marketing, licensing, sports merchandising, retail and digital marketing activities, agency appointments and consumer promotions.
•Acting as a key point of contact for legal matters for FIFA’s Partnerships and Media team, advising on all aspects of the development and conduct of FIFA’s strategic sales processes, the contract management of existing partnerships, the appointment of sales agents, activations by commercial affiliates, licensees and retailers and FIFA’s strategic alliances.
•Providing commercial transactional support and guidance regarding the interpretation of a range of commercial agreements, including advising on relevant business risks.
•Providing detailed knowledge of FIFA’s rights and obligations in connection with its commercial programme, including the implementation and protection thereof; including the provision of legal and contractual input to FIFA senior commercial stakeholders and cross-divisional working groups on FIFA’s existing commercial commitments and future commercial possibilities.
•Providing legal and contractual support to FIFA’s strategic and corporate development activities, including advising on the development of commercial strategy and structuring.
•Supporting the exploitation of commercial opportunities on FIFA+ and FIFA’s other digital channels.
•Developing and maintaining FIFA’s template commercial agreements.
•Supporting FIFA’s subsidiaries regarding the exploitation of commercial opportunities within FIFA’s commercial framework.
•Guiding other team members, reviewing their work and developing more junior team members.

The specific competencies we require for this position are:


•Native level English (or equivalent), comfortable with drafting and negotiating complex, high value and nuanced English language agreements and giving advice.
•Fully qualified to practise law (registered on the roll / admitted to the bar of an appropriate jurisdiction) having completed all necessary academic and practical training with a minimum 6-10 years of legal practice PQE
•Minimum of 6 years expertise “on the job” in the sports marketing industry in an in-house legal department or a reputable law firm focusing on sports matters
•Excellent understanding of the sports marketing, sports merchandising, licensing, retail, digital marketing, sponsorship, licensing, e-commerce and business intelligence industry landscapes
•Excellent negotiation, drafting, problem solving and analytical skills
•Structured, reliable, well-organised with a strong eye for detail
•Ability to learn and obtain information quickly and sensibly in connection with new issues/assignments
•Strong commercial acumen with an ability to transfer legal knowledge into commercially and operationally oriented solutions
•Proactive, with a strong sense of personal responsibility
•Resilient with an ability to competently handle a large workload amid rapidly shifting priorities.
•Open-minded team player with an affinity for working with different cultures
•High degree of professionalism and confident demeanour
•Ability to be a good ambassador for FIFA in all manner of external facing situations, including during contractual negotiations, external workshops and during FIFA competition-related assignments
•Ability to create, develop and maintain strong and reliable relationships with FIFA senior management as well as external legal and commercial counterparts
•Willingness to operate outside of comfort zone
•Takes initiative to reflect on how to improve and develop working styles and methods
•Comfortable with international travel

Fédération Internationale de Football Association, FIFA-Strasse 20, 8044 Zurich

Senior Legal Counsel – Content & Media

We are dedicated to the beautiful game and its development in every corner of the world and in all of its aspects.

We are now looking for a Senior Legal Counsel – Content & Media that is part of FIFA and supports us on our mission.

These are your key tasks:
•Drafting, negotiating and advising on a broad range of content related projects, notably in connection with FIFA’s OTT proposition (FIFA+) and its digital/social platforms
•The successful candidate will be the key point of contact for legal matters related to, inter alia, content:
•licensing (both in and out);
•production (including pre-production/development, financing and co-productions);
•distribution (including carriage and syndication arrangements);
•acquisitions;
•clearances / releases; and
•related service agreements (including live/non-live broadcast production);
in each case for both long and short form content and still images produced in-house and externally
•Primarily focusing on non-live content related matters
•Overseeing and advising upon broadcast regulatory matters and drafting related agreements
•Advising on digital / social media related matters in so far as they relate to content
•Providing legal support for music related matters (both live and recorded music)
•Managing, developing and maintaining FIFA’s portfolio of non-live content related templates
•Guiding other team members, including review of their work
•Instructing and liaising with external counsel in connection with local law matters in various jurisdictions

The specific competencies we require for this position are:
•Native level English with prior experience of drafting and negotiating complex, high value and nuanced English language agreements and giving advice
•Fully qualified to practise law (registered on the roll / admitted to the bar of an appropriate jurisdiction) having completed all necessary academic and practical training with a minimum 6-10 years of legal practice PQE
•Minimum 6 years of relevant “on the job” experience working in a similar position at a reputable media law firm and/or notable streaming platform, broadcaster and/or production house
•Excellent understanding of the broadcast, content, media, and digital products landscapes. Prior experience working with major streaming platforms and/or content production houses is advantageous
•An understanding of / prior experience in the licensing and sale of live rights is advantageous
•Excellent negotiation, drafting, problem solving and analytical skills
•Structured, competent, reliable, well-organised and precise working style with a strong eye for detail
•Ability to work flexibly across a wide range of commercial legal practice areas
•Strong commercial acumen with an ability to transfer legal knowledge into commercially and operationally oriented solutions
•Proactive with a strong sense of personal responsibility
•Resilient with an ability to competently handle a large workload amid rapidly shifting priorities
•Open-minded team player with an affinity for working with different cultures
•High degree of professionalism and ability to create, develop and maintain strong and reliable relationships
•Service orientated personality with a keen perception of legal, commercial and policy related implications
•Self-reliant and capable of taking initiative
•Willingness to operate outside of comfort zone
•Comfortable with occasional international travel

Senior Manager, Fan Engagement – LA Galaxy

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Position Summary:

The Senior Manager of Fan Engagement for the LA Galaxy will oversee logistics and marketing for the club’s current supporter groups on events, away travel, communications and all internal and external operations while working to grow the supporter community, and impacting the club’s revenue and brand affinity within the marketplace. This role will also focus on generating additional revenue by identifying sales opportunities through effective game day communication, in-stadium touch points, and focusing on season ticket renewals.

Essential Functions:

  • Oversee and manage the Fan Engagement Department to grow club culture by promoting the involvement of supporter groups at LA Galaxy & Galaxy Academy department events.
  • Oversee and plan event logistics and operations as it relates to LA Galaxy supporters and the acquisition of new fans. Manage and streamline communication between supporters, the club, and the facility.
  • Effectively manage and market supporter community events on the campus of Dignity Health Sports Park and in the greater Los Angeles market. Serve as the operational liaison for the fan engagement team and the facility.
  • Develop marketing campaigns to help drive safe-standing sales, renewal and new fan acquisition.
  • Plan, develop, and execute the LA Galaxy away travel plan for the supporter groups while serving as the main point of contact for visiting supporter groups. Manage event logistics in key cities while driving customer retention.
  • Manage community outreach and player participation for supporter driven events in the community. Showcase supporters as an impactful piece of the club’s work in the LA community.
  • Work collectively with the LA Galaxy ticket sales and service team to foster current relationships; conceptualize and develop new sales opportunities through effective game day communication, in-stadium touch points, and season ticket renewals.
  • Manage the development and growth of the Victoria Block Council; This fan council will govern the supporter section in the North End of Dignity Health Sports Park while increasing cross-functional internal supporter communications.
  • Improve efficiencies among current procedures to maximize productivity
  • Participate in budget preparation and monitor expenses and profitability

Required Qualifications:

  • BA/BS Degree (4-year)
  • 4-6 years Related experience in sports and entertainment
  • 2-4 years Related experience leading a fan based program
  • Proven experience working in Game Entertainment and/or Operations, with specific experience directing games and managing a creative team is preferred
  • Experience with a professional sports team is preferred
  • Strong customer service background with the ability to multi-task, meet tight timelines, and work effectively in a high pressure and fast-paced environment
  • Proactive, highly organized, and resourceful with great attention to details
  • Proactive with the ability to work independently without the need for immediate supervision.
  • Exceptional problem-solving skills and ability to prioritize workload efficiently and quickly
  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made
  • Ability to professionally handle highly sensitive and confidential information
  • Must be creative, idea-oriented, and thrive in a collaborative team-based environment
  • Must be technically proficient with MS Office (Word, PowerPoint, Outlook and Excel) with the ability to learn required business systems
  • Outstanding written and verbal communication skills, including the ability to professionally communicate and interact with all levels of management, staff, etc.
  • Strong interpersonal skills with the ability to build and cultivate relationships
  • Knowledge of soccer and MLS is preferred
  • Bilingual in Spanish, is a plus.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

E-Commerce Trading Executive – Tottenham Hotspur

Founded in 1882, Tottenham Hotspur Football Club is an English Premier League Club, based in North London, with a global following of millions.

Led by the late great Bill Nicholson, the Club became the first in England to win the League and FA Cup Double in 1961, and the first in the UK to win a European Trophy two years later. Spurs has since been home to some of the game’s great entertainers, including Jimmy Greaves, Glenn Hoddle, Paul Gascoigne, David Ginola, Gareth Bale, Heung-Min Son and Harry Kane.

In April 2019, the Club opened an iconic new stadium that sits at the heart of a £1billion sport-led regeneration of North Tottenham. The stadium is the largest football club stadium in London and is a multi-use venue with the ability to host a variety of events 365 days a year, including NFL, boxing, rugby, concerts and other major events, plus visitor attractions including Stadium Tours and the Dare Skywalk.

The stadium development scheme has to date created more than 4,000 new jobs for local people, with circa £300m pumped into the local economy each year.

Tottenham Hotspur has:

  • A clear strategy to develop talent from within its Academy, showcased by a strong track record of Academy players graduating to the first-team squad.
  • A £100m state-of-the-art Training Centre that supports the Club’s ambition to attract, develop and retain the best talent.
  • Commercial partnerships with globally-recognised brands including AIA Group Limited (AIA), one of the world’s leading providers of life insurance services, and Nike, the world’s leading sports footwear and apparel company
  • A commitment to minimizing its environmental impact across Club operations, being named as the greenest in the Premier League for the past three years. Tottenham Hotspur is a signatory of the UN Sports for Climate Action Framework, committing to halve carbon emissions by 2030 and become net zero carbon by 2040
  • An award-winning Foundation that is renowned for creating opportunities to help enhance the lives of people in its local community through education, employment, health and social inclusion programmes.

This position sits within the retail operation which is based in Enfield and includes frequent visits to Lilywhite House.

The club runs a fully in-house retail and events operation, which includes buying of merchandise, running of stadium experiences including stadium tours, managing multiple physical shops, licensing of products and running of online platforms. The Ecommerce Trading Executive will be based at the Enfield office and will focus on ensuring the presentation of all content on all ecommerce websites is perfect and meets requirements relating to quality and site performance.

JOB PURPOSE

The Ecommerce Trading Executive is responsible for the upkeep of all products and promotions across the online shop.

They are also responsible for the content on the Experiences website, and responsible for the setup of the products on that site in line with requirements from the operation.

The Ecommerce Trading Executive will also share responsible for copy, all images, and all pages across the Online Shop. Products are sorted in order to ensure highest possible conversion, and to pick up any issues or bugs with the website.

They will also manage other elements like merchandising on the site, working with third parties to innovate the website, setup in the CMS, on site product search as well as on site promotions.

Key Responsibilities

  • Responsible for supporting the eCommerce team in maximising sales and profit margins across the Online shop.
  • Growth of conversion across the Online Shop
  • Ensuring the brand guidelines are upheld on all eCommerce platforms
  • Ensure all information is correct across all ecommerce platforms such as customer service info and store location info
  • Redirects – Managing redirects across the Online Shop.
  • Responsible for the updating of META data in addition to the creation of product descriptions on the Online Shop
  • Create personalised experiences using Dynamic Yield to improve the customer journey and maximise sales.
  • Ownership of social-proofing across the site to maximise conversion.
  • Create geo-targeted promotions to grow sales and conversion in key markets, reporting on promotion results to the wider team.
  • Ownership of creating fully responsive landing pages for promotions and featured ranges across the Online shop.
  • Product priority – making sure that products are arranged in the right order on the Online Shop to support the customer experience.
  • Report any website issues to the Ecommerce Trading Manager and/or to our systems supplier.
  • Responsible for viewing heatmaps on the Online Shop as well as viewing customer sessions and feedback learning and recommendations to the wider ecommerce team.
  • Backend setup and maintenance of settings such as pre-order product lists and customisation lists for replica shirts
  • Responsible for product badging and all other on-site visual merchandising such as on-site search
  • Work along side operations and optimisation to conduct split testing and personalisation on site
  • Reporting key metrics using Google Analytics as well as other internal based reporting systems.
  • Drive sales and conversion of our global Supporters Clubs.
  • Responsible for maintaining site speed for the Online shop
  • Responsible for all back-end setup including but not limited to on site promotions
  • Responsible for utilising the On-site Search tool to ensure key search terms are returning relevant results for customers and communicating to the Buying team any search trends.
  • Managing the Amazon branded Spurs Shop which includes product upload, maintenance as well as identifying opportunities to grow sales revenue through Amazon Marketplace.
  • Ownership of the day-to-day tasks managing products on any other Marketplaces the Club launch in the future.
  • Responsible for providing the Ecommerce team with reporting key metrics from all Marketplaces.
  • Supporting Customer Care with customer queries including live chat enquiries.

Personal Attributes

  • Thinks ahead, generates ideas, challenges the status quo
  • Values & respects others, builds relationships, collaborates
  • Gets things done, delivers to high standards, takes responsibility
  • Strong communication and interpersonal skills
  • High attention to detail
  • Highly organised, proactive and self-sufficient

Skills & Experience

  • Commercially aware
  • Excellent time manager
  • Excellent spelling and grammar
  • Knowledge of web content management systems
  • Good experience of using Microsoft Office software (word, excel)
  • Understanding of SEO
  • Understanding of HTML/CSS
  • Comfortable writing briefs to external clients for on-site developments.
  • Computer literate with the ability to learn computer systems
  • Experience working in a similar eCommerce or digital role
  • Passion for eCommerce / Digital
  • Ability to connect performances both on and off the pitch to retail performance.

Global Football Development Programme Coordinator – Tottenham Hotspur

Founded in 1882, Tottenham Hotspur Football Club is an English Premier League Club, based in North London, with a global following of millions. 

Led by the late great Bill Nicholson, the Club became the first in England to win the League and FA Cup Double in 1961, and the first in the UK to win a European Trophy two years later. Spurs has since been home to some of the game’s great entertainers, including Jimmy Greaves, Glenn Hoddle, Paul Gascoigne, David Ginola, Gareth Bale, Heung-Min Son and Harry Kane.

In April 2019, the Club opened an iconic new stadium that sits at the heart of a £1billion sport-led regeneration of North Tottenham. The stadium is the largest football club stadium in London and is a multi-use venue with the ability to host a variety of events 365 days a year, including NFL, boxing, rugby, concerts, and other major events, plus visitor attractions including Stadium Tours and the Dare Skywalk.

The stadium development scheme has to date created more than 4,000 new jobs for local people, with circa £300m pumped into the local economy each year.

Tottenham Hotspur has:

  • A clear strategy to develop talent from within its Academy, showcased by a strong track record of Academy players graduating to the first-team squad.
  • A £100m state-of-the-art Training Centre that supports the Club’s ambition to attract, develop and retain the best talent.
  • Commercial partnerships with globally recognised brands including AIA Group Limited (AIA), one of the world’s leading providers of life insurance services, and Nike, the world’s leading sports footwear and apparel company
  • A commitment to minimizing its environmental impact across Club operations, being named as the greenest in the Premier League for the past three years. Tottenham Hotspur is a signatory of the UN Sports for Climate Action Framework, committing to halve carbon emissions by 2030 and become net zero carbon by 2040
  • An award-winning Foundation that is renowned for creating opportunities to help enhance the lives of people in its local community through education, employment, health, and social inclusion programmes

Job Purpose

Coordinate the planning, preparation, and delivery of a holistic coaching programme specific to college students, ensuring that all programme operations, logistics and coaching are delivered in a professional manner and adhere to all relevant Club policies, operating procedures, and coaching philosophies. 

Establish and develop relationships with target groups (e.g., feeder schools, grassroots clubs, and the wider school network) to create awareness in the local area of the partnership between Notley High School and Tottenham Hotspur. This will help achieve the objective to increase participation within the school to enhance the progression of students into Braintree 6th Form.

Key Responsibilities

Coaching

  • Oversee the development and delivery of a structured coaching programme aligned with the Global Football Development coaching syllabus/coaching cycle, ensuring players are developed technically, tactically, physically, and socially based on the Global Football Development philosophy.
  • Observe coaching performance and provide effective feedback via PDR’s. Promote the Global Football Development pathway and actively identify and develop coaches who are ready to progress.
  • Coordinate college match days including staffing, squads, and officials.
  • Research current trends of coaching and continually look for ways to develop and improve your own coaching and best practice within all Global Football Development programmes.
  • Facilitate regular meetings with staff to ensure that priorities are clear and identified targets are being met.
  • Identify talented players and report via the Club TID process.
  • Conduct a coach mentoring program for student coaches involved in the CEC.
  • Build and maintain effective working relationships with a wide range of stakeholders including fellow coaches, college staff and students.
  • Create video/interactive content to support the engagement of students and recruitment/promotion of the programme.

College

  • Manage college recruitment promotion and talent identification process.
  • Drive the recruitment strategy to support the growth and development of the programme with the aspiration to attract higher quality players each year. This will include future planning for a potential girls only programme in 2023/24.
  • Attend weekly college programme operations meetings.
  • Provide classroom support as required.

Operations

  • Ensure that allocated staff hours are being used effectively.
  • Identify and notify GFD Operations of any potential staffing/scheduling concerns.
  • Provide monthly programme updates and case studies to Education & Football Development Centre Manager, highlighting student achievements, attendance figures and programme progression.
  • Provide “end of term” programme updates to Education & Football Development Centre Manager on overall progress and development within the programme and collective feedback from coaches and students on future direction of programmes.
  • Monitor programme performance against set targets and performance indicators.
  • Conduct generic and dynamic risk assessments as and when required.
  • Monitor kit & equipment regularly throughout the year and implement processes to minimise loss and/or damage of Club property.
  • Provide outstanding customer service to the partner by supporting them with their contractual needs and liaising directly with the Education & Football Development Centre Manager/GFD central team.
  • Coordinate the organisation of ad-hoc trips/events when required e.g., visits to the Tottenham Hotspur Stadium, Training Centre etc.

General

  • Understand and comply with all relevant Club policies.
  • Understand and comply with the Club’s health and safety procedures.
  • Adhere to the Global Football Development Coaching Code of Conduct.
  • Promote, adhere to, and implement the Club’s Equality & Diversity Policy.
  • Attend all Global Football Development in-service training events as required.
  • Administer effective first aid and keep accurate records of any care provided to students.
  • Act as Head Coach (or support) International Group Days, Half Term and/or other Global Football Development programmes as required.
  • Undertake any other duties as may reasonably be expected.

Personal Attributes

  • Thinks ahead, generates innovative ideas
  • Values & respects others, builds relationships, collaborates
  • Gets things done, delivers to highest of standards, takes responsibility
  • Generate innovative ideas and strive to deliver the highest standard of service as possible.
  • Alert – attentive and observant, able to make decisions quickly and adapting to situations.
  • Proactive – think ahead rather than simply reacting in the moment.
  • Able to work independently, showing initiative, taking responsibility, and thinking logically.
  • Reliable – be able to commit to scheduled programmes and to be punctual.
  • Passionate – taking great pride and enthusiasm in your work.
  • Fantastic personal skills – good communicator: friendly, approachable, positive attitude.

Skills & Experience

Essential

Minimum UEFA B License (or working towards)

Level 2 FA Emergency First Aid in Football (EFAiF) Qualification

FA Safeguarding Children Qualification

Desired

UEFA A License

FA Youth Award

FA Advanced Youth Award (or working towards)

FA Talent ID Level 2

Experience of working within a school and/or college environment

DBS Disclaimer

Right to Work Check

Safeguarding is fundamental to the success in all that we do. Successful candidates will undergo the following pre-employment checks prior to a start date being confirmed.

  1. Satisfactory right to work in the UK.
  2. Satisfactory written references (one must be from the most recent/current employer);
  3. Criminal record check’ (Enhanced DBS with Child/Adult Barring)
  4. Evidence of professional qualifications and education (where appropriate)
  5. Evidence of any Safeguarding training or certification (where appropriate)

All employment offers are conditional and based on the information being provided.

Partnerships Development, Operations Assistant – Liverpool FC

Liverpool FC is an icon of global sport, a brand with an exceptional heritage. Hundreds of millions of people across the globe are devoted to the Club, but there is more to Liverpool FC than the scale of its fanbase. Over 100 years of success and heartache has forged a truly unique identity. Working for Liverpool FC makes you more than just an employee, you are an integral part of the world`s greatest football family.

We are now looking for talented individuals, interested in marketing, sales support, and partnership operations to join us for 6 months in our commercial London office – recent graduates who want to be a part of the development of world-class sports sponsorships that drive significant revenue for LFC.

The role will involve working closely with team members across our global commercial offices and offers the opportunity for the candidate to receive exposure to many departments across the Club.

Join us to enhance your skillset and develop your career in the sports marketing industry.

What will you be doing?

The Partnership Development Operations Assistant will provide significant support across the day-to-day management of the entire partnership development process. The role involves working closely with the LFC Partnerships Sales and Central team to project manage key sales cycles and develop innovative and compelling sales materials that will introduce LFC to prospective partners.

Your key responsibilities will include:

  • Providing logistical support for the Partnerships Development team.
  • Quality checking all sales materials.
  • Proactively suggesting improvements to the senior Operations team and working with them to implement approved solutions.
  • Sourcing external suppliers and liaising with them to develop sales materials, fulfil orders and process payments whilst adhering to budget and Club policies.
  • Cultivating strong and lasting relationships with internal and external stakeholders.
  • Resolving issues and removing any roadblocks that might prevent the sales support function from operating at anything less than maximum efficiency.
  • Uploading important data to our Partnership Team’s CRM system and supporting Sales team with management of the system.
  • Assisting Operations team with weekly reporting to evaluate the effectiveness of global and regional development strategies.
  • Providing ad hoc support for advanced discussions with prospective partners, including bespoke gifting and experiences.
  • Administrative support of the commercial team, assisting with the processing of commercial contracts. 
  • Proactively managing stock and replenishing when necessary.

Who are we looking for?

If you’re a natural problem solver and a strong communicator, capable of using your initiative to make things happen, then we’d love to hear from you.

To be successful, you will:

  • Understand commercial sports marketing, the sponsorship landscape and its position in the broader media and entertainment industry.
  • Have a high attention to detail.
  • Be effective at problem solving and have the initiative to come up with solutions to challenges.
  • Be process-driven while at the same time, enjoying the opportunity to be creative.
  • Be computer literate with a good understanding of MS Office packages.
  • Be confident working with numbers. Candidates must be proficient in the use of Excel with the ability to write and understand basic formulae in order to manage and interpret large volumes of data.
  • Write clearly and competently. Be an excellent communicator.
  • Consistently organised, timely and detail-oriented in carrying out your day-to-day tasks.
  • Satisfactory ability to deal with pressure in difficult situations.
  • Be an amazing team player.

Most importantly, we are looking for someone with a “can-do attitude” who will relish the opportunity to get stuck in and become an integral part of the Partnerships team.

You will be a good fit for this role if you share our Club values of ambition, commitment, dignity and unity and have an understanding of the club activities ‘off pitch’.

Due to the nature of the role, you must be within commutable distance of our London office as this will be your main base of work.

Why should you apply?

This is a 6-month temporary role working full-time 35 hours per week from Monday to Friday. You will be based in our London office with the opportunity to work on a hybrid (office/home working) basis depending on the needs of the business.

To reward your hard work and commitment we offer a competitive salary, 25 days holiday (pro rata) plus 8 bank holidays and a contributory pension scheme.

You will have access to our benefits kit bag where you can get high street discounts, and a selection of benefit schemes you can join. There are opportunities to get involved with volunteering through our LFC Foundation to give back to the local community.

We aspire to be the most inclusive club in world football – providing fair and appropriate opportunities to as many people from different backgrounds as possible, being welcoming and meeting their needs as best we can. We are committed to hiring great people representative of a variety of backgrounds, perspectives, and skills, not just because it`s the right thing to do, but because we believe it makes our Club stronger. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.

Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.