Content Operations Manager – FA

Our Organisation

The Football Association [The FA] is the not-for-profit governing body of football in England. It is responsible for promoting and developing every level of the game, from grassroots through to the professional game, and generates significant revenue to support investment into English football each year.

The FA oversees England international teams across men’s, women’s, youth and disability football, as well as running the National League System and FA Competitions including the Emirates FA Cup, Barclays FA Women’s Super League, FA Women’s Championship, and Vitality Women’s FA Cup, and the world-class facilities of Wembley Stadium and St. George’s Park, all with a purpose to Unite the Game and Inspire the Nation.

90 minutes to change our world

The Role

We are exciting to be searching for a Content Operations Manager, who will specifically manage our technical workflow processes across content production and outsourcing with the aim of maximizing our capability, output and reporting to ensure delivery of a high standard across our England and FA Competitions channels.

Key Accountabilities:

  • WORKFLOW AUTOMATION: Development of technical workflows that utilise automation to communicate to stakeholders and maximise data tracking and reporting. 
  • MANAGING DOCUMENTATON: Manage workflows where key documents are centralised, accessible and updated regularly (via Microsoft Sharepoint) and relevant paperwork for rights and contracts are filed and managed alongside health and safety, permissions, and assistant supervisory guidelines for maximum clarity and accountability. 
  • BUDGET MANAGEMENT: Management of multiple budget lines and processes (including digital dashboards), leading regular stakeholder meetings, monitoring detailed month by month phased spend and developing further automation for prompt onboarding, payments and reporting. 
  • EQUIPMENT PROCESS SUPPORT: Lead management for FA owned equipment including purchasing, hiring and maintenance with regular review. 
  • PRODUCTION MANAGEMENT: Leading the streamlining of booking production resource, ensuring all processes, rates and contingencies are clear and consistent, working alongside supporting agencies and communicating clearly with all external providers around production via call-sheets and supported workflows. 
  • STAKEHOLDER MANAGEMENT: Work across our key brands as a central point of contact across high profile calendar events and tournaments for best way of managing resource against and ensuring clear roles and responsibility, as well as briefing and debriefing. 
  • ACCREDITATION AND EVENT MANAGEMENT: Oversee processes for team accreditation requirements and be a central point for key organisations (UEFA/FIFA) and FA depts (broadcast, media ops and events) across matchdays and tournaments. 

What we are looking for?

Essential Skills:

Knowledge:

  • Building of advanced workflows using automation.
  • Working with freelancers and external production companies. 
  • Production equipment hire, purchase and management.
  • Delivering end to end production.

Experience:

  • Handling complex production budgets.
  • Working with important and high-profile stakeholders. 
  • Calm under pressure.
  • Managing centralised documents for budget planning. 
  • Project Management.
  • Working with project management tools (Asana, Trello, Slack…etc.) 

Technical Skills:

  • Expert experience of MS Excel, and other Microsoft Office products.
  • Elevated level of numeracy and problem solving.
  • Attention to detail and proactivity.
  • Agency and freelancer management.
  • Effective communication and relationship-management skills.

Desirable Skills:

Knowledge:

  • Social media platforms and trends.
  • Broadcast rights and embargoes.

Experience:

  • Working on large sporting events.
  • Assisting management of a small production team.
  • Working with multiple agencies.
  • Working with talent agents and agencies.

Technical Skills:

  • Basic Health and Safety knowledge.
  • Ability to create presentations and present to a wide range of key stakeholders.
  • Ability to build dashboards utilising Power BI or similar software.

What we can offer you?

  • An exciting and challenging role within a changing, dynamic and world-renowned sports organisation.
  • Attractive benefits and a competitive salary.

Please be aware that unless you are on a homebased contract, your contract with The FA will specify a fixed location of either Wembley Stadium, St. George’s Park or our Processing Centre.

We currently work within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model and it may be adjusted in future if deemed necessary.

Please note, due to the Men’s World Cup taking place in next month, we can confirm interview dates have been pre-planned in order to give our candidates as much notice as possible. The first stage of our process will be on Friday 4th and Monday 7th November, with second stages taking place Thursday 10th November. 

The Football Association Group promotes inclusion and diversity, and welcomes applications from everyone. If you have any particular requirements in respect of the recruitment or interview process please mention this in your application.

Communications Manager – Arsenal

We are looking for a Communications Manager who will coordinate and manage the delivery of our contracted and proactive media requirements across our Men’s First Team and Academy squads.This is fantastic role for someone to take control and lead on the delivery of our media activities across two of our three key teams. You’ll be working with our players of all levels on a day-to-day basis to ensure our communications strategy is delivered to an exceptional standard.

Who We Are: We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here.Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).Your day-to-day

  • Coordinate and manage all media requirements for our Men’s First Team players, including the delivery of the Premier League TV broadcast contract and matchday media operations across all competitions. 
  • Manage the media demands for our Men’s First Team players and support on the demands for our Men’s First Team Manager. 
  • Organise contracted (and proactive) preview media opportunities with Men’s First Team players. 
  • Work with home venue colleagues to support the matchday media accreditation process and delivery. 
  • Manage matchday media requirements, including pre and post-match TV opportunities and press conferences. 
  • Be the key liaison point into counterparts from broadcasters, media, the Premier League, FA, UEFA and opposition clubs. 
  • Play a key role in relationship management for our football media operations; working closely with many stakeholders including players, broadcast media, written media, governing bodies, players’ representatives and opposition clubs. 
  • Respond to media enquiries and act as a point guard for external and internal stakeholders. 
  • Work as part of a wider team to provide support for PR and communication programmes across the club.  

What We Are Looking For

  • Relevant communications/sports industry qualification preferable. 
  • Strong experience working in a dynamic communications environment. 
  • Experience of working at a football club or elite sport is desirable. 
  • Experience of working in social media content creation is desirable. 
  • A good knowledge of football generally and a keen interest in football is preferable (or at least a willingness to learn!) 
  • Excellent relationship building skills with people of all levels, and someone who is a team player. 
  • Someone proactive, with a continuous improvement mindset. 
  • Someone willing to work flexibly to support our busy and exciting fixture schedule. 

Why choose us At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:

  • An exciting reward and recognition scheme 
  • Generous holiday allowance which increases with your length of service 
  • Great internal learning and development programmes 
  • A flexible hybrid working model 
  • Discounted Arsenal season tickets 
  • A competitive health and wellbeing benefits package 
  • A leading Employee Assistance Programme 
  • Great discounts with some of our Partners 

Arsenal for EveryoneArsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch. Disability Confident LeaderWe are a Disability Confident Leader. We actively welcome applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, we will offer you an interview if you meet the minimum criteria for a role. Please choose the option of a guaranteed interview on your application form. The information you share with us about your health or disability will not be used in recruitment decisions.

Media Rights Specialist – UEFA

Job information:

Division / Unit: Marketing / Media Rights & Production Services
Contract type: Fixed Term
Start date: 01.12.2022
End date: 31.10.2023
Location: Nyon

Main goal:

The UEFA Media Rights Unit manages the exploitation of all UEFA’s media rights across all its competitions.

The Media Rights Specialist supports the Senior Media Rights Manager with the proper implementation of media rights strategies, ensuring revenue optimisation and a broad distribution platform for UEFA competitions, UEFA Women’s Champions League and UEFA Futsal Champions League.



Key responsibilities:

Leading the definition of the global sales strategies and supervising its successful implementation by:
– Managing the sales processes through regular consultation and liaising with the market/agencies on packaging, coordination of timing, tender documents, bid evaluations, deal approval forms and media rights agreements;
– Supervising the broadcast partners/agencies to ensure proper delivery of rights for ongoing competitions and managing arising issues, such as requests for contractual amendments, breaches of contract or scheduling conflicts;
– Being responsible for the media aspects of all or some of the official competition documentation (e.g. regulations, club manuals, broadcaster partner production manuals, guidelines);
– Ensuring relevant monitoring of media rights exploitation and account management issues;
– Collaborating with internal and external stakeholders.

UEFA archive rights
Helping to define UEFA’s archive rights sales strategies and supervising their successful implementation by:
– Managing daily archive licensing sales, servicing and contract management;
– Developing and optimising the administration tools to simplify sales processes and increase sales;
– Updating the information required in SAP and uploading contract details and invoices;
– Collaborating internally with Legal and TV Production colleagues, and externally with national associations, clubs, broadcasters, production companies and agencies.

UEFA Champions League, UEFA Europa League and UEFA Europa Conference League
Helping Senior Media Rights Manager to successfully implement the global sales strategies by:
– Supporting the sales process, e.g. bid evaluations, deal approval forms, media rights agreements, and assisting with specific requests, e.g. contractual amendments, public screening agreements;
– Liaising day-to-day with clubs on club media rights issues.

General support:
– Updating sales management tools comprehensively and in a timely manner;
– Supporting with internal and external media rights presentations;
– Bringing added value to the team with innovative ideas that could further enhance UEFA’s exploitation of media rights.


Profile:

Experience required:
– from 4 to 6 years’ experience in sports media rights or media rights acquisition

Education:
– Masters preferably in business or marketing

Languages:
– English / Proficient

Additional requirements:
– MS Excel / Advanced
– MS PowerPoint / Advanced
– MS Word / Advanced
– Good understanding of football, especially the European game
– Good understanding of the global media industry and sports rights issues
– Any additional language would be an asset
– Good team spirit

Partnerships Coordinator – FA

Our Organisation

The Football Association [The FA] is the not-for-profit governing body of football in England. It is responsible for promoting and developing every level of the game, from grassroots through to the professional game, and generates significant revenue to support investment into English football each year.

The FA oversees England international teams across men’s, women’s, youth and disability football, as well as running the National League System and FA Competitions including the Emirates FA Cup, Barclays FA Women’s Super League, FA Women’s Championship, and Vitality Women’s FA Cup, and the world-class facilities of Wembley Stadium and St. George’s Park, all with a purpose to Unite the Game and Inspire the Nation.

90 minutes to change our world

The Role

Are you organised and passionate about developing relationships within a commercial environment? We are excited to be searching for a Partnerships Coordinator who will provide Support across key accounts across The FA 2018-2022 sponsorship programme, which responsibility facilitating the delivery of the contractual obligations.

Key Accountabilities:

  • Develop the relationship with key partner personnel and ensure contractual delivery of rights.
  • Liaise internally with other FA departments to ensure efficient and effective lines of communication between the sponsors and The FA.
  • Support the Head of Commercial Partnerships, Senior Partnership Managers and Partnership Managers across all other FA Partners.
  • The planning, organisation and delivery of a variety of sponsor related activations and events including Wembley Company days.
  • Manage key Supplier accounts across FA Sponsorship program.
  • To work as a key part of the team in supporting the sponsorship framework and subsequent sales process.
  • Support match day branding rights across the England / FA Cup / Women’s FA Cup.
  • Execute additional tasks as required in order to meet FA Group changing priorities.
  • Comply with all company policies and procedures to ensure the highest standards of health, safety and wellbeing can be maintained.

What we are looking for?

Essential:

  • Good understanding of the sports industry in general and the football industry in particular.
  • Flexible approach to working hours.
  • Strong communication skills and willingness to learn and improve.
  • Experience of supporting and co-ordinating activations and events.
  • Excellent written and verbal communication skills.
  • Ability to remain organised in a fast-paced environment, whilst managing a large workload.
  • Strong numeracy skills.
  • Strong coordination skills with high attention for detail.

Desirable:

  • Experience in working at a large sporting event in a commercial environment.
  • Marketing and communications support experience.
  • Account Management Experience.
  • Qualification / degree in Marketing or Sports Marketing.
  • An interest in football and above basic understanding of the game and its business structure.

What we can offer you?

  • An exciting and challenging role within a changing, dynamic and world-renowned sports organisation.
  • Attractive benefits and a competitive salary.

Please be aware that unless you are on a homebased contract, your contract with The FA will specify a fixed location of either Wembley Stadium, St. George’s Park or our Processing Centre.

We currently work within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model and it may be adjusted in future if deemed necessary.

The Football Association Group promotes inclusion and diversity, and welcomes applications from everyone. If you have any particular requirements in respect of the recruitment or interview process please mention this in your application.

Senior Business Analyst – Arsenal

We are looking for an Senior Business Intelligence Analyst who will lead the way on our design and creation of Tableau dashboards which are utilised by stakeholders across our commercial departments.This is a pivotal role for our club, as you will be the Tableau subject matter expert within the Insights Team and will manage not only the creation of dashboards but the full maintenance and governance of them. You’ll also lead in helping to develop the rest of the teams Tableau skillset and literacy.Who We AreWe are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here.Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).Your day-to-day

  • You’ll be working closely with our Data & Insight Lead to deliver the migration of key commercial reports to self-serve dashboards. You’ll also help develop these dashboards to ensure they are closely aligned to the evolving business requirements, as well as being user-friendly.
  • Maintain ownership of our suite of dashboards and decide when new dashboards should be created and when existing dashboards should be utilised.
  • Develop models to support business users in self-service data interrogation and data visualisations and dashboards to address key questions and metrics.
  • Establish and develop strong relationships with internal business stakeholders, particularly those identified as super users.
  • Become established as our Subject Matter Expert for all fan data across Commercial and Digital platforms.
  • Work closely with the Social Media & Editorial teams to transition them to a self-serve model, ensuring that they have all the insight required to drive their content and channel strategies.

What We Are Looking For

  • Good Business Intelligence related experience in fast paced environment.
  • Strong experience designing and creating analyses and dashboards using Tableau software.
  • Experience of scripting languages such as Microsoft SQL is beneficial.
  • Hands on experience with other Business Intelligence platforms – Such as Microsoft Power BI.
  • The ability to take the initiative and drive decision making around Business Intelligence within the team.

Why choose us At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:

  • An exciting reward and recognition scheme 
  • Generous holiday allowance which increases with your length of service 
  • Great internal learning and development programmes 
  • A flexible hybrid working model 
  • Discounted Arsenal season tickets 
  • A competitive health and wellbeing benefits package 
  • A leading Employee Assistance Programme 
  • Great discounts with some of our Partners 

Arsenal for EveryoneArsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch. 

Partnership Sales Manager – Aston Villa

Department: Partnerships

Hours of work: 35 hours per week, (Includes some Matchdays working Evenings and Weekends)

Contract: Permanent

Salary: £45,000 – £50,000 per annum depending on experience (plus commission)

Location: Villa Park  

Closing Date: 16 October 2022  

1. The Department

The Partnerships department is responsible for acquiring and managing the commercial partners of Aston Villa Football Club. The partnership management team are the gatekeepers for delivering partnership rights and therefore work closely with all areas of the Football Club. The team works at a fast pace and due to the nature of delivering partnerships activations across a broad spectrum of brands, working days and projects will be extremely varied. 

2. The Role

We have an exciting opportunity for a Partnership Sales Manager to join our Partnerships team. The Partnership Sales team is responsible for developing the Clubs portfolio of commercial partners, playing a key role in the Club’s commercial strategy for success. As a key member of the Partnership Sales team, you will be focused on the acquisition process for new Club commercial partners.

The role will require you to build strong relationships with external parties and lead the sales process from first contact to successful lead conversion. You will work alongside key internal stakeholders to provide compelling partnership propositions and sales materials that help the club successfully convert leads and increase the value of the commercial partnership portfolio.

For further information about the Role, please see the Role Profile.

3. The Person

The ideal candidate will have experience in a sales environment with a proven track record of securing significant levels of new business. You must demonstrate strong skills in communication, with ability to build strong relationships both externally and internally. You will also be able to demonstrate clear initiative in order to meet objectives, conduct market research, build a sales pipeline, lead generation, contract management and sales completion.

As part of your application, please ensure you upload your CV and Cover Letter.

Right to Close Vacancy Posting Early  

The Club reserves the right to close any advertised vacancies earlier than the advertised closing date if sufficient applications have been received.  

Senior Media Officer – Chelsea

Job Title – Senior Media Officer

Location – Stamford Bridge, Kingsmeadow and Cobham Training Ground (Various locations)

Hours – Permanent – 40 hours, any 5 from 7

About Us:

As a member of the Chelsea team you will become part of a long and proud history in the heart of iconic west London, which dates back to the club’s founding in 1905. Since that time the club has won every major domestic and international trophy, being crowned English, European and world champions in the process.

Chelsea are a club which proudly strives to be the best in everything we do, on and off the pitch, as shown by the further success of our Women’s and Academy sides, as well as the excellent work in the community undertaken by the Chelsea Foundation, while engaging with our many supporters from a wide range of backgrounds at home in the UK and around the world.

If you’re motivated and want to help us win more trophies, you’ve got a place here at Chelsea!

What We’re Looking For:

Chelsea FC Foundation are looking for a creative, passionate, intuitive and forward-thinking Senior Media Officer or PR Officer if you will, to join their communications team. The role would consist of helping with campaigns, social media content, press releases, content creation and helping with building presence online and across the Chelsea brand. 

  • To ensure the Foundation’s work reaches a wider audience including fans, stakeholders and media outlets. 
  • To create positive media coverage for the Foundation’s wide-ranging work. 
  • To ensure that internal and external media are kept up to date with the Foundation’s programmes. 
  • To support social media campaigns to highlight the Foundation’s work. 
  • To ensure the Foundation’s message is consistent throughout the charity. 
  • To maintain a calendar of Foundation events.
  • Provide press releases and news articles relating to the Foundation’s work. 
  • Ensure the club website is kept up to date with all news and programmes run by the Foundation.
  • Work alongside sponsors and partners to deliver ideas which promote their CSR work and that of the Foundation 
  • Produce regular newsletters and annual reports 
  • To help build online presence and following on social platforms 
  • Proactively seek new opportunities for content and stories 

Must Haves/qualified by demonstrable experience to the level required:

  • Proven track record of delivering high profile media campaigns 
  • An excellent understanding of social media platforms 
  • Outstanding writing skills.
  • Experience of organising campaigns and events.
  • Ability to work using own initiative and as part of a team. 
  • Confident communicator.
  • Capable of working effectively within strict deadlines in a fast-paced environment.
  • Strong time management and scheduling skills.

Nice to Haves:

  • Experience of overseeing a range of internal and external media campaigns 
  • Ability to manage relationship with key internal and external stakeholders
  • Ability to work closely and collaboratively with the senior management team 
  • Excellent verbal and non-verbal communications skills and the ability to simplify complex information

Football Operations Manager – Premier League

DescriptionThe Football Operations Manager is a member of the Football Operations Team and will work towards meeting team and individual objectives. They are responsible for the day-to-day management of the Match Delegates and will take lead responsibility for match day operations at Match Centre when required. They will lead on administrative matters relating to on-field football and match day matters and work to agreed budgets. The Football Operations Manager will support the Director of Football Operations on all work-related matters.The RoleMatch Delegates

  • Manage the group of Match Delegates (approximately 30)
  • Recruit new Delegates into the group
  • Review the performance of Delegates to improve standards
  • Appointments for all Premier League fixtures and some Select Group 2 fixtures
  • Approve and standardise match reports
  • Produce Match Delegate handbook and other guidance documents
  • Manage budget
  • Hold training meetings
  • Produce match official analysis for Premier League and Professional Game Match Officials (PGMOL) board
  • Attend, prepare and lead when required, the Premier League Independent Assessment Panel & Operational meetings with PGMOL after each match round

Match Day Operations

  • Attend the Premier League Match Centre when required on match days and oversee operations in line with the agreed protocol. Take lead responsibility on behalf of the Premier League when required
  • Prepare Board reports for match day regulatory issues
  • Provide analysis and assessment of on-field football matters relating to PGMOL and Clubs at regular intervals and as requested
  • Act as the Football Lead for overseas Premier League tournaments
  • Attend Premier League matches when required, to assist with operations and observe the Match Delegates

Playing Surfaces

  • Keep a record of all Club pitch marks and inform Clubs at regular intervals
  • Represent the League on the Playing Surfaces Committee
  • Facilitate Grounds Team meetings and oversee the Grounds Team of the Season award
  • Manage budget

Football Relationships

  • Work internally within the Football Department to share knowledge & expertise to develop workflows around the Elite Referee Development Plan (ERDP) and other cross-team projects
  • Support the Director of Football Operations developing and nurturing relationships with key football Stakeholders
  • Attend meetings with Stakeholders when and where required
  • Undertake pre-season squad visits with PGMOL and the PFA
  • Assist with the implementation and improvement of VAR
  • Work with internal departments (Communications, Supporter Relations, Broadcast and Business) on football matters

Team ObjectivesProvide support to deliver team objectives:

  • Effective relationships with all 20 PL Clubs (Club Secretary and football level)
  • Effective administration of 380 Premier League matches
  • Effective delivery of Match Centre on all Premier League matchdays
  • Match Delegate system operative at all 380 Premier League matches
  • Matchday visits to all 20 Clubs, to watch all Select Group Referees, to shadow all Match Delegates and to watch Select Group Two
  • Football KPI sheets circulated promptly after each match round
  • Matchday Information documents and Preview communications circulated promptly
  • Review / preview meetings completed efficiently
  • Coordination of new Key Match Incidents assessment panel and weekly update with PGMOL after each match round
  • 20 pre-season squad visits

Skills Knowledge And Expertise

  • Educated to degree level or above
  • Relevant work experience in another similar position
  • Excellent written and verbal skills
  • Strong organisational skills –ability to manage multiple stakeholders and projects
  • First class interpersonal skills – the ability to work within a team while being proactive
  • Advanced Word, Excel, Outlook and PowerPoint
  • Able to prioritise a heavy workload and work to tight deadlines
  • Able to grasp instructions / requirements quickly and accurately
  • Ability to work well under pressure and use own initiative
  • Proven ability to handle confidential information and exercise discretion
  • The confidence to deal with senior internal and external figures in a professional manner
  • Football knowledge

The Premier League is an equal opportunities employer and welcomes applications from all sections of the community. All appointments will be made based on merit.Our commitment to safeguarding includes implementing robust safer recruitment procedures to assess the suitability of individuals applying for roles that involve work with children and adults who are or may be at risk of harm.

Consumer Marketing Campaign Manager – Manchester United

At Manchester United we aim to be the best on and off the pitch – and the quality of our behind-the scenes team sets us apart from the competition.Our people are as committed to the success of the company as the players are to winning trophies. We offer a unique and exciting working environment, excellent training, with recognition and rewards for the part each individual plays. Sounding good so far?

The Purpose

Manchester United Football Club (MUFC) is one of the most successful and popular sports clubs in the world. Manchester United is more than a football club, it’s a global community. And the club’s fan digital products and experiences make up our global home – bringing every goal, every behind-the-scenes exclusive and every fan together.Manchester United is committed to delivering the world’s best end-to-end experience in sports and entertainment to fans across the globe regardless of location or touchpoint. As Consumer Marketing Campaign Manager, you will have the fan at the heart of everything you do. You will play a pivotal role in driving awareness and consideration of our fan products and experiences, bringing fans closer to the action than ever before. You will have experience in transforming digital through storytelling based on an in-depth understanding of our fans and audiences.

The Role

Working closely with the Senior Consumer Marketing Manager, you will be responsible for developing and delivering marketing campaigns and initiatives across our fan products and experiences, including the Manchester United App, MUTV, manutd.com, membership, ticketing and hospitality, ecommerce and much more.You will lead creative execution, channel planning, delivery and evaluation of our marketing campaigns and activity, working with and influencing other teams including CRM, content, social, editorial and product owners.Working as part of an internal agency, you will also collaborate with colleagues across the club, building strong relationships with data & analytics, commercial partnerships, ecommerce, product and technology.

Key ResponsibilitiesAudience development and insights

  • Identify and understand key fan insights, advocating an audience first approach and delivering full funnel marketing campaigns and initiatives to deliver our world class products and experiences directly to our fans, globally and locally.

High performance and effective campaign management

  • Develop, tailor and execute global and local marketing campaigns to create demand generation and conversation across fan products and experience. 
  • Design and project manage effective, multi-channel campaigns using the full marketing mix.
  • Work closely with product and trading teams to develop always-on marketing communications globally and locally to support seasonal targets.
  • Working closely with the Senior Marketing Consumer Manager, creative and content teams (internally or externally), you will create and deliver strong narratives and stories to drive engagement in the club’s consumer products and experiences.
  • Lead on messaging across the marketing channel mix, working closely with CRM, content, editorial, social and other teams to deliver consistency across the full consumer journey and funnel. 
  • Lead on imagery style and capture based on fan positioning and product messaging across all marketing and content assets. 
  • Day-to-day, lead on content marketing to amplify editorial and social stories driving fan engagement across our owned and operated platforms to drive engagement and growth outcomes.
  • Elevate and inspire the output of our internal and external partners (creative agency and production partners) to ensure campaigns meet a high-level of creativity and innovation.
  • Manage the development and production of campaign assets including digital, print and in-stadium activations and experiences.
  • Work with product and content teams to manage and optimise marketing app and web pages and messages across all owned and operated digital platforms, adhering to best practice and SEO to ensure club products are discoverable.

Measurement and evaluation

  • You will ensure that all marketing campaigns and initiatives are insight-led and data driven, taking on findings from previous campaigns to constantly improve and responsible for the research and evaluation.
  • Measure and monitor return on investment, creating recommendations for leadership and sharing lessons learnt with other teams and colleagues.
  • Lead on real-time campaign reporting and analysis to aid real-time decision making with leadership and senior managers.
  • Conduct digital product reviews on a regular basis to look at search terms, traffic sources, seasonality of search trends, page engagement and SEO.

The Person:

  • Strong understanding of marketing and communications principles, coupled with a commercial drive and the ability to create and deliver high-value marketing activities that deliver return on investment.
  • Strategic and creative thinking with the ability to use market data and customer insight to develop plans.
  • An ability to run multiple campaigns and projects at once and to handle the creative process end to end.
  • Strong stakeholder management skills and a consistent track record on collaboration and influence upwards and across a campaign team, showing the ability to delegate, empower and develop.
  • An ability to track/monitor metrics across channels to determine effectiveness and make strategic recommendations.
  • Strong copywriting and editing skills, especially across digital and social.
  • Strong presentation skills and able to present to senior management.
  • Your own ideas about what makes a great marketing campaign
  • Good business sense
  • Experience in copywriting for digital and social platforms.
  • Ability to work under pressure and to tight timescales.

If you would like to join the team and be part of our mission, to win the United way, please submit your application by Thursday 6th October 2022 Manchester United endeavour to respond to all job applications, however, please consider that we receive a high volume of applications, and this may not always possible. Due to this post being in regulated activity, the potential employee may be required to undertake a Disclosure and Barring Service check at the appropriate level.Manchester United FC & Group is an Equal Opportunities Employer and recognises the importance of safeguarding children and adults at risk in our workplace.Manchester United FC & Group positively welcomes and seeks to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment. We encourage applications from all candidates regardless of age, race, gender, gender identity, gender expression, religion, sexual orientation, disability, or nationality.If you require any reasonable adjustments to support your application and perform at your best, please do not hesitate to contact us to make a request; we are here to help.It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles.

Commercial Insights Manager – The Premier League

About the job

Application Deadline: 13 October 2022


Department: Commerical


Employment Type: Permanent – Full Time


Location: London, UK


Description


The Premier League’s Commercial team is looking for a Commercial Insights Manager to provide clear and actionable insight that supports the Premier League’s strategic goals and informs decision-making across the organisation.


The Premier League is moving into an exciting strategic phase, and decisions and processes depend on the quality of insight we can drive. The Commercial Insights Manager will play an important role in helping to shape the next stage of growth.


The right candidate will have a track record of excellent research and analytical skills and proficiency in interpreting data and producing impactful reports to educate and inspire.


The role


Working alongside the Head of Commercial Insights, the Commercial Insights Manager will help deliver a best-in-class research and insight programme covering fans, strategy, broadcast, digital, marketing, reputation, and commercial partnership campaigns.


This insight will be used to advise all areas of the organisation. From informing various fan-facing decisions, international fan engagement, broadcast rights negotiations and supporting commercial sales, to contributing to the Premier League’s position on a wide range of public policy issues, the right candidate will work across a diverse set of projects and have excellent exposure to all areas of the business.


Key Responsibilities Include

  • Manage, maintain, and help facilitate the development of the Premier League’s research and insight programme.
  • Advise on programme developments, and commission and manage the delivery of new research projects as required.
  • Develop management processes and resources that inform and educate key stakeholders by presenting relevant facts, figures and insight from all areas of the Premier League’s research programme.
  • Advise on outcomes supported by the programme, such as fan engagement strategies, enhancing relationships with the Premier League’s partners and Premier League campaign development.
  • Provide a wide range of research and insight to support the Commercial team, from working with appointed agencies to gather market intelligence to conducting bespoke studies and exploring new areas of commercial growth.
  • Work with colleagues across the Broadcast, Business Intelligence and Strategy teams to pull together holistic insights.


Requirements For The Role

  • Strong academic background with several years’ experience in a research role.
  • Confident researcher with experience in designing and executing quantitative and qualitative research elements.
  • Excellent project manager with a track record of delivering research projects independently from start to finish.
  • Brilliant collaborator, able to get the most out of a diverse set of internal and external stakeholders at all levels to deliver high-quality work.
  • Strong analytical skillset and ability to manage and systematically assess research data and identify interesting trends and patterns.
  • Excellent writing skills, with experience of communicating with senior stakeholders.
  • Microsoft Office skills (high proficiency in Excel and PowerPoint).


Nice-to-haves for the role

  • Experience in sport or a related industry.
  • Some understanding of data visualisation tools, in particular Qlik Sense.
  • Any understanding of statistical software platforms to analyse data.


Benefits


Our competitive range of benefits includes:

  • Private medical insurance
  • Permanent health insurance
  • Life insurance
  • Subsidised gym membership
  • Health screenings
  • Mental health support
  • Cycle to work scheme
  • Season ticket loan
  • Pension scheme
  • Discounts with commercial partners
  • Access to match day tickets


The Premier League is an equal opportunities employer and welcomes applications from all sections of the community. All appointments will be made based on merit.Our commitment to safeguarding includes implementing robust safer recruitment procedures to assess the suitability of individuals applying for roles that involve work with children and adults who are or may be at risk of harm.