PURPOSE

The Commercial Partnerships Executive role is an essential member of our commercial team and is responsible for assisting the day-to-day management of relationships with a portfolio of exciting and forward thinking partners. Collaborative working is key, with both external and internal stakeholders, to develop and deliver best in class annual activation plans.

We are looking for a someone who will approach the role with a marketeers mindset, is proactive & keen to learn, has a can-do attitude and who will love being part of a brilliant team within one of sport’s most progressive commercial teams.

WHO WE ARE

The England and Wales Cricket Board is the national governing body for all cricket in England and Wales, supporting the game at every level – from grassroots to professional.

We know that cricket is a force for good and makes an enduring impact on people’s lives. It provides great entertainment. It teaches important skills, both physical and social. It can help inclusion and social cohesion. It’s something for everyone to watch, play or enjoy, across genders, age, disability and diverse communities.

The ECB welcomes applications from all backgrounds to ensure we deliver our Inspiring Generations strategy and fulfil our purpose to connect communities and improve lives through cricket.

OUR VALUES

• Stronger As One Team – We are stronger together. We allow for individual strengths and beliefs but head in the same direction. We respect, support and really listen to each other along the way.
• Push New Boundaries – We are bold, brave and curious. We challenge and don’t settle. We forge the future whilst remembering our roots.
• Be The Best In The Game – On & Off The Pitch – We train hard. We strive to be our best and to help the team be the best. We celebrate our victories and learn from our let downs.
• Passion For Play – We are here to inspire & be inspired. We are serious about what we do, but don’t take ourselves seriously. We enjoy the journey and have fun.

YOU’LL LOVE THIS JOB IF

• You are passionate about delivering exceptional client service to partners and are experienced in managing and delivering commercial partnership contracts.
• You have worked with big brands in sport or entertainment and have a thorough understanding of the fundamental marketing principles and audience segmentation.
• You have strong interpersonal skills that build great relationships at all levels within stakeholder organisations.
• You are very organised, with a high level of attention to detail.
• You are brilliant at collaborating with different stakeholders across business, both internal and external.

YOU’LL BE DOING

• Working with key ECB commercial partners to maximise brilliant and innovative partnerships.
• Working alongside partners and their agencies to develop and implement activation plans, that deliver against objectives and exceed KPI’s.
• Coordinate Marketing, Digital, Events and Communications teams to support partner campaigns, ensuring they are aligned with The Hundred’s strategy and engage target audiences.
• Building strong relationships within our commercial partners to develop a robust understanding of partner brands and businesses.
• Developing and delivering insight led partner evaluation presentations.
• Oversee player content and PR appearances which deliver partner and ECB objectives.
• Attending matches as part of the event delivery team.
• Managing partner servicing budgets.
• Contribution to driving of the overall commercial strategy including supporting new business initiatives.

YOU’LL HAVE

• A proven ability to use your own initiative and to work efficiently, with excellent attention to detail and good humour in an ever-changing environment.
• Established experience in a client facing role, assisting the management of commercial partnerships and activating through the line marketing campaigns.
• Excellent project, planning and time management skills with the ability to work under pressure.
• The confidence and capability to build strong relationships with key internal and external stakeholders.
• Excellent communication, negotiation, influencing and decision-making skills.
• Experience of building process, ways of working and collaboration.
• The right to work in the UK.

YOU’LL RECEIVE

• Competitive salary
• 25 days’ holiday
• Private medical insurance
• Non-contributory 8% pension
• Life assurance
• Free on-site gym
• 30% discount on Castore items

We’re introducing this exciting role in the event production arm of the events team. There will be an emphasis on all parts of production delivery of event presentation and broadcast for all formats of cricket including Men’s and Women’s Internationals, The Hundred and televised domestic cricket in England and Wales.

The key aim is to deliver world class events in bowl and on broadcast to enhance the reputation of the game and encourage participation.

WHO WE ARE

The England and Wales Cricket Board is the national governing body for all cricket in England and Wales, supporting the game at every level – from grassroots to professional.

We know that Cricket is a force for good and makes an enduring impact on people’s lives. It provides great entertainment. It teaches important skills, both physical and social. It can help inclusion and social cohesion. It’s something for everyone to watch, play or enjoy, across genders, age, disability and diverse communities.

The ECB welcomes applications from all backgrounds to ensure we deliver our Inspiring Generations strategy and fulfil our purpose to connect communities and improve lives through cricket.

OUR VALUES

• Stronger As One Team – We are stronger together. We allow for individual strengths and beliefs but head in the same direction. We respect, support and really listen to each other along the way.
• Push New Boundaries – We are bold, brave and curious. We challenge and don’t settle. We forge the future whilst remembering our roots.
• Be The Best In The Game – On & Off The Pitch – We train hard. We strive to be our best to help the team be the best. We celebrate our victories and learn from our let downs.
• Passion For Play – We are here to inspire & be inspired. We are serious about what we do, but don’t take ourselves seriously. We enjoy the journey and have fun.

YOU’LL LOVE THIS JOB IF

• You are creative, with compelling ideas on event delivery.
• You are passionate about putting the spectator first.
• You enjoy working in a positive team environment.
• You relish the journey of planning through to event delivery

YOU’LL BE DOING

• Supporting the development of the overall strategy and successful delivery of the events production.
• Building exceptional relationships with venue staff and stakeholders to deliver match day requirements.
• Working closely with Commercial Partners to ensure sponsor activation is aligned to the Event production ad presentation.
• Working closely with both Sky Sports, BBC and the broadcast team to ensure event presentation is integrated into the broadcasters’ production schedules.
• Support the management of the appointed event presentation agency for The Hundred and other suppliers to design and deliver the best event on all platforms.
• Supporting all team members to plan and deliver this world-leading spectator journey.
• Line management of two members of the production team.
• Live event presentation management onsite throughout the season.
• Managing the budget tracker for all event production spend.

YOU’LL HAVE

• Excellent people skills, to communicate effectively with people at all levels, including venue CEOs, broadcasters, commercial partners, and ECB teams.
• A creative and innovative mindset.
• Extensive experience in ‘live’ match day production and presentation delivery of sporting events.
• Experience of event delivery in a live broadcast environment.
• Clear and effective decision-making skills.
• Proven experience of tight budget management and report writing skills.
• Excellent negotiation and mediation skills, with the ability to manage high pressure situations.
• A proven ability to work with efficiency, flexibility, and good humour within a small team.

YOU’LL RECEIVE

• Competitive salary
• 25 days’ holiday
• Private medical insurance
• Non-contributory 8% pension
• Life assurance
• 30% discount on Castore items
• Please note, the potential date for interviews is Friday 16th December.

Marylebone Cricket Club (the Club) is the world’s most active cricket club, custodian of the Laws of Cricket and is also the owner of Lord’s Ground, affectionately known as the “Home of Cricket”. The MCC and Lord’s brands are renowned worldwide and are synonymous with excellence, prestige and providing an enjoyable customer experience, whether at an international cricket match or a special event.

The IT Operations Analyst will form part of the IT Operations Team and as such act as a first point of contact for all IT related queries raised on the Service Desk. This role represents an exciting opportunity for the right candidate to build a rewarding career in Information Technology at the world’s most prestigious cricket ground, developing over time a broad range of technical skills and acquiring recognised IT certification.

MCC is committed to being an equal opportunity employer. All qualified applicants will receive consideration without regard to race, colour, sexual orientation, gender identity, disability, national origin, religion, sex, and or other legally protected status.

REQUIRED SKILLS AND EXPERIENCE

• Microsoft 365 related certification highly desirable.
• Experience using endpoint management / mobile device management tools. Microsoft Endpoint Manager experience highly desirable.
• Experience administering Microsoft 365 using Admin Centre – administration using PowerShell experience desirable
• Active Directory User and Computers administration experience.
• Windows 10/11 experience – deployment, administration, troubleshooting. Experience using Autopilot or imaging solutions desirable.
• A basic understanding of networking. Network+ certification highly desirable.

Full details can be found within the Job Profile via our Website

VALUES AND BEHAVIOURS

SMART

• We make informed decisions
• We cut out inefficiency and complexity
• We ensure that everything we do looks, sounds and feels high quality

ATTENTIVE

• We are welcoming hosts to people of all cultures and backgrounds
• We pride ourselves on impeccable manners
• We work with other organisations for the good of the game

ORIGINAL

• We set our own high standards
• We constantly seek out better ways of working
• We encourage people to be imaginative in their work

Skills and ability testing may form part of the selection process. If you have any particular requirements in respect of the interview/section process, please mention this in a covering email/letter.

The successful candidate will build and lead the delivery of the Club’s communications strategy across all internal and external channels, to promote MCC and Lord’s proactively and in a positive light. They will manage the communications teams and its support agencies including membership, corporate, public affairs, PR and staff communication functions to ensure effective outputs and a clear return on investment.

The Head of Communications will deliver MCC’s media strategy via strong, effective relationships with senior national, regional and international press across cricket, sport, news and wider consumer and corporate networks. They will Forge and nurture key stakeholder relationships including direct liaison and briefings of the Club’s Principal Officers, Committee and Executive Management Board. They will ensure MCC’s tone of voice is accurately reflected within high-quality written materials across all outputs, enhancing the Club’s reputation across its breadth of communications channels.

MCC is committed to being an equal opportunity employer. All qualified applicants will receive consideration without regard to race, colour, sexual orientation, gender identity, disability, national origin, religion, sex, and or other legally protected status. If you have any particular requirements in respect of the recruitment or interview process, please mention this in a covering email/letter.

REQUIRED SKILLS, EXPERIENCE AND QUALIFICATIONS

• Substantial experience at a senior level in communications, PR and media, working either in-house or agency.
• Poven crisis communications experience.
• Demonstrable leadership and mentoring experience.
• Excellent written skills / level of literacy.
• A track record in building effective working relationships with a range of stakeholders.
• Well-organised, capable of planning multiple projects and prioritising work to tight deadlines.
• Responsive and proactive communicator.
• Strong interpersonal and leadership skills.
• Meticulous attention to detail.

Full details can be found within the Job Profile via our Website

VALUES AND BEHAVIOURS

SMART

• We make informed decisions
• We cut out inefficiency and complexity
• We ensure that everything we do looks, sounds and feels high quality

ATTENTIVE

• We are welcoming hosts to people of all cultures and backgrounds
• We pride ourselves on impeccable manners
• We work with other organisations for the good of the game

ORIGINAL

• We set our own high standards
• We constantly seek out better ways of working
• We encourage people to be imaginative in their work

Skills and ability testing may form part of the selection process. If you have any particular requirements in respect of the interview/section process, please mention this in a covering email/letter.

The Yorkshire County Cricket Club is one of the most successful clubs in the world and is undergoing the most challenging period in its 158-year history. Under new leadership, the Club is committed to learning from the past and recognises the significant change required to make Yorkshire County Cricket Club a place for everyone.

We have an exciting opportunity for a Ticket and Membership Office Manager to join our team, reporting into the Acting Sales and Marketing Director.

We welcome applications from all backgrounds as part of the YCCC’s commitment to recruiting ambitious, talented and diverse individuals who will be vital in helping us deliver our key objectives in the development of contributing to the success of the club in the County.

Reporting to the Sales and Marketing Director your main focus will be:

• To oversee and manage the team that will deliver all ticketing and membership operations for The Yorkshire County Cricket Club Limited and be accountable for the delivery of all ticketing sales and operations, including electronically, over the phone and in person.

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• To ensure that all orders on tickets, memberships and other products offered through the ticket office are printed and fulfilled in a timely manner.

We are seeking candidates with the following experience and skills:

• Three years or more experience working within a ticketing, membership or customer experience team providing high levels of customer service and support, preferably in a sporting environment.

• Previous experience of processing and delivery of tickets and memberships for large scale events and overseeing the booking system of an internal venue.

• Experience of producing in-depth reports, including ticketing, usage data and other insight to help inform marketing activity for both internal and external stakeholders.

• Strong communication and verbal skills and a natural ability to engage with, motivate and influence a diverse range of people, including groups and individuals

• An understanding and experience of delivering projects within an equity, diversity and inclusion framework

• Ability to use your initiative and high levels of problem-solving skills to achieve goals and key objectives to deliver during certain timeframes and against KPI’s

• Previous experience of delivering a fantastic customer experience in a similar environment.

• To have previous experience of growing revenues and maximising attendances with a customer orientated attitude and approach.

• Good knowledge of IT systems, including Microsoft Excel and Word which will allow you to produce in depth reports. 

You should submit your application including a CV and covering letter demonstrating your skills and what makes you a great candidate for the role to vacancies@yorkshireccc.com

The closing receipt for applications is Friday 18th November with interviews and assessments likely to be held during November 2022.

PURPOSE

This opportunity sits within one of sport’s most progressive commercial teams.

The Commercial Partnerships Manager role is an integral member of our commercial team and is responsible for building and managing day-to-day relationships with a portfolio of exciting and forward thinking partners. Collaborative working is key, with both external and internal stakeholders, to develop and deliver best in class annual activation plans.

WHO WE ARE

The England and Wales Cricket Board is the national governing body for all cricket in England and Wales, supporting the game at every level – from grassroots to professional.

We know that Cricket is a force for good and makes an enduring impact on people’s lives. It provides great entertainment. It teaches important skills, both physical and social. It can help inclusion and social cohesion. It’s something for everyone to watch, play or enjoy, across genders, age, disability and diverse communities.

The ECB welcomes applications from all backgrounds to ensure we deliver our Inspiring Generations strategy and fulfil our purpose to connect communities and improve lives through cricket.

OUR VALUES

• Stronger As One Team – We are stronger together. We allow for individual strengths and beliefs but head in the same direction. We respect, support and really listen to each other along the way.
• Push New Boundaries – We are bold, brave and curious. We challenge and don’t settle. We forge the future whilst remembering our roots.
• Be The Best In The Game – On & Off The Pitch – We train hard. We strive to be our best to help the team be the best. We celebrate our victories and learn from our let downs.
• Passion For Play – We are here to inspire & be inspired. We are serious about what we do, but don’t take ourselves seriously. We enjoy the journey and have fun.

YOU’LL LOVE THIS JOB IF

• You are passionate about delivering exceptional client service to partners and are experienced in managing and delivering commercial partnership contracts.
• You have worked with big brands in sport or entertainment and have a thorough understanding of the fundamental marketing principles and audience segmentation.
• You have strong leadership and interpersonal skills that build great relationships at all levels within stakeholder organisations.
• You are very organised, with a high level of attention to detail.
• You are brilliant at collaborating with different stakeholders across business, both internal and external.

YOU’LL BE DOING

• Working with key ECB commercial partners to maximise brilliant and innovative partnerships.
• Working alongside partners and their agencies to develop and implement activation plans, that deliver against objectives and exceed KPI’s.
• Coordinate Marketing, Digital, Events and Communications teams to support partner campaigns, ensuring they are aligned with The Hundred’s strategy and engage target audiences.
• Building strong relationships within our commercial partners to develop a robust understanding of partner brands and businesses.
• Developing and delivering insight led partner evaluation presentations.
• Oversee player content and PR appearances which deliver partner and ECB objectives.
• Attending matches as part of the event delivery team.
• Managing partner servicing budgets.
• Contribution to driving of the overall commercial strategy including supporting new business initiatives.

YOU’LL HAVE

• The ability to working within a fast-paced environment where change is part of the fabric and innovation is at the core.
• Established experience in a client facing role, managing lead or title level partnerships and activating through the line marketing campaigns.
• Sound commercial sense with the ability to understand partner objectives, how to evaluate and evolve them, leading client conversations with confidence and gravitas.
• Demonstrable experience in developing campaign strategy and generating creative ideas to assist partners to leverage their assets.
• Excellent project, planning and time management skills with the ability to work under pressure
• The confidence and capability to build strong relationships with key internal and external stakeholders.
• Excellent communication, negotiation, influencing and decision-making skills.
• Experience of building process, ways of working and collaboration.

YOU’LL RECEIVE

• Competitive salary
• 25 days’ holiday
• Private medical insurance
• Non-contributory 8% pension
• Life assurance
• Free on-site gym
• Subsidised canteen
• 30% discount on Castore items

If you have great customer service, sales and administration skills and would be keen to put them use in a world-class sport and entertainment venue whilst developing your experience in ticketing along the way, then this could well be the opportunity for you.

The Opportunity

We are excited to be looking for a Ticketing & Membership Executive to join our fast-paced and friendly ticketing team. As a Ticketing & Membership Executive you will be responsible for selling tickets and memberships, maximising sales opportunities and ensuring the best possible customer journey and customer service for Lancashire Cricket Members and other customers.

Whilst prior experience in a ticket office/box office would be preferred, we would also welcome applications from candidates who have experience in other front-line customer service based environments.

About Us

Emirates Old Trafford, home of Lancashire Cricket is an award-winning world-class. It is recognised as one of the UK’s most prestigious venues for sport, business, leisure and entertainment with a capacity of up to 50,000 people for concerts; 24,000 for international cricket matches; meetings and events spaces for up to 2,000 delegates; a four-star hotel with 150 rooms; and an on-site Caffè Nero.

The venue has played host to some of the world’s biggest sporting events, including six ICC Cricket World Cup fixtures in 2019, Ashes test matches, international fixtures and world class concerts, including The Killers, Harry Styles and the Red Hot Chili Peppers in 2022.  It’s a unique place to build a career where no two days are ever the same!

Key Responsibilities

• Carrying out ticket sales duties using the venue’s ticketing system
• Conversing with the public at the Ticket Office in person, by email or on the phone
• Creating sales opportunities where possible
• Providing customer service and managing customer requirements proactively and in a welcoming, courteous, helpful and positive manner
• Participating in telephone sales campaigns
• Managing ticket allocations for various groups
• Accounting for personal sales monies and reconciling those with ticketing system reports
• Capturing customer information efficiently and accurately

Essential Requirements

• Experience working in a busy fast-paced customer service environment
• Excellent verbal and written communication skills
• Strong numeracy skills, ideally with some experience of basic accountancy
• The ability to work under pressure whilst managing customer expectations
• A willingness and ability to work evenings and weekends in line with ticket office opening times

Experience of working in a ticket office/box office would be desirable but is not essential as training will be provided.

Benefits

• Holiday allowance increasing with service
• 2 x standard Lancashire Cricket season memberships
• Social events throughout the year
• Fitness classes, table tennis club and yoga
• Basic contributory pension scheme with option to join enhanced pension scheme, including life assurance, after 3 months service
• Optional health cash plan scheme
• Discounts at the Lancashire Cricket Official Store, Trafford Cricket Centre, Hilton Garden Inn Emirates Old Trafford, Caffè Nero and with the Club’s partners
• Free parking

If you feel you have the experience and skills required to be successful in this position then please send your CV to recruitment@lancashirecricket.co.uk.

The closing date for applications is 5pm on Friday 11th November however, if enough suitable applications are received prior to this date, we may carry out interviews immediately and look to close the process early should the ideal candidate be found. With this in mind, please submit your CV to us as soon as possible to avoid disappointment.

We look forward to hearing from you if you have skills that support our future vision. Lancashire Cricket is an equal opportunities organisation, and we are committed to providing new opportunities and striving for greater diversity. 

It is a priority for Lancashire Cricket to ensure our Club appropriately reflects the wider communities across the North West and we would welcome applications from individuals with the appropriate skills and experience that can also enhance our current diversity mix at the Club.