Communications Manager – Clipper Ventures

United by the desire for adventure, ambition, limitless boundaries and sailing excellence, the Clipper Ventures brands enable extraordinary sailing experiences by making them accessible, safe and human.

Clipper Ventures encompasses our flagship brand the Clipper Round the World Yacht Race and our growing pillars; Clipper Events, SKIRR Adventures, Hamble School of Yachting and Clipper China.

Clipper Race is a race without equal; one of the biggest challenges of the natural world and an endurance test like no other. The Clipper Race is a powerful blend of fiercely intense competition and stirring human endeavour. We aren’t afraid to compete and push boundaries – the world’s longest yacht race enables individuals to pit their wits, skills, and courage against the toughest oceans, with no previous sailing experience required.

Since 1996 the Clipper Race has developed over 6,000 people into competent ocean racers and built a reputation for showcasing brands and building international trade links between partners and host destinations.

What we are looking for:

The Clipper Race is looking for an experienced Communications professional to join the team to help tell the story of the Clipper Race and directly influence the success of its unique and highly inspirational global media campaigns. The role will be responsible for managing external PR campaigns, managing media contacts, working as an in-house reporter, writing news for the website and features for the magazine.

Key responsibilities:

The Communications Manager reports to the Head of Global Communications and will have the following responsibilities:

  • Work closely with the Head of Global Communications to advise and support on the overall Communications strategy.
  • Deputise for Head of Communications when necessary.
  • Write effective copy on a wide range of Clipper Race aspects from press releases, web stories and daily race reports.
  • Uncover the stories of our 700+ Race Crew to promote the unique nature of the Clipper Race.
  • Develop and maintain relationships with key media and influencers.
  • Manage specific sponsorship campaigns, for example Host Port and Team Partners, Fleet Partners and Official Suppliers.
  • Manage social media content development, feeds and response.
  • Respond swiftly to enquiries from external media.
  • Manage photography and video shoots, acting as reporter for video and audio features, along with leading press calls and broadcast features.
  • Produce and update content for the Race Press Pack and 360 magazine.
  • Extensive travel and work oversees at agreed race stopovers to manage race arrivals and departures communications (including: Facebook Live, photography, interviews with Race Crew, Skippers and key Clipper Race spokespeople) along with managing stopover campaigns and media events.
  • Provide UK office-based support for other members of the Communications Team while they are travelling and working in stopovers.
  • Be ready to respond and support in the event of an incident and follow the Incident Management Plan alongside the Head of Communications and other departments.
  • Provide timely and concise communication to all Clipper Race staff on internal and external announcements.

Key requirements:

  • Proven experience in a fast paced communications role. Sports industry experience isn’t essential but a passion for sport would be a huge benefit.
  • Demonstrable experience of landing widespread and quality news across lifestyle, sport and business stories.
  • Proven experience managing PR campaigns.
  • Experience in crisis management / incident response.
  • A keen news sense with the ability to find and develop stories.
  • Excellent writing skills.
  • The ability to write and proof creative and engaging copy.
  • You will have a positive, can-do attitude and the ability to think on your feet.
  • A love for sports and adventure.
  • The ability to work quickly under pressure, and to tight deadlines,

The role will involve substantial international travel to race ports (a schedule can be provided) and you therefore need to be willing and able to travel and be away for long periods of time (up to 2 weeks at any one time).

To apply, please press the apply button and include a copy of your CV.

The Executives in Sport Group are retained on behalf of Clipper Ventures to appoint a Communications Manager. All direct applications and CV’s will be forwarded to The Executives in Sport Group.

Please note that due to the volume of applications received, we are unable to provide specific feedback on unsuccessful applications.

Creative Lead – Chelsea

What We’re Looking For:

We’re looking for a Creative Lead to manage the design team that is responsible for sales presentations to drive new business commercial revenue and supporting the partnership team for significant retention of revenue on partnership assets and activation strategies.

Duties include:

  • Management of a team of junior and mid-weight designers.
  • Responsibility for periodic creation of new sales presentations to Go-To-Market for key assets such as Shirt or Sleeve, giving each presentation a fresh look and incorporating brand styles;
  • Visualisation skills on how to display the brief, set against a commercial framework and backdrop;
  • Interpreting and evolving the design brief, providing more than one option at initial creation, where appropriate, to achieve high quality;
  • Ability to plot numerical data and information on a page in different styles that can be visually appealing and dynamic to stakeholders;
  • Ensuring the team maintain an up-to-date image catalogue that supports build of presentations;
  • Capacity planning for incoming briefs, ensuring deadlines are met and proactive solutions offered when capacity is stretched;
  • Implementation and stakeholder management with suppliers for design tools used by the team;
  • Establishing and maintaining optimal process management to allow for smooth day-to-day running of the function and efficiencies;
  • Integration of motion and animation into presentation slides.
  • Overseeing the creation of partner assets for TV interview backdrop boards, stadium LED signage, big-screen advertising and digital communications;
  • Maintaining relationship with Marketing creative studio and applying latest brand guidelines to design materials; and
  • Managing print and digital requirements and ensuring design assets are to the appropriate scaling and sizing.

Must Haves/qualified by demonstrable experience to the level required:

  • Extensive proven agency or in-house experience
  • Experience manging a team.
  • Implementation and management of design tools (desirable)
  • Essential – Advanced PowerPoint skills for design and presentation purposes and experience of using this in prior roles as a main design platform.
  • Advanced skills with Adobe Creative Suite; specifically; InDesign, Photoshop, Illustrator
  • Self-starter and proactive, offering solutions where gaps are observed.
  • Excellent time management skills and willingness to be flexible with working hours, subject to key deadlines.
  • Highly organised and adaptable, able to work to tight deadlines in a demanding environment.
  • Attention to detail.
  • Good relationship, communication and interpersonal skills

Senior Commercial Partnerships Manager – England Rugby

Reporting to the Partnerships Lead, you will be responsible for leading a team of Account Managers and Executives in delivering rights across our roster of Commercial Partners. As a Senior Commercial Partnerships Manager, you will also be responsible for developing and executing sponsorship strategies, building relationships with key stakeholders, and maximizing the relationship we have with our professional teams.

Accountabilities:

  • Manage a portfolio of RFU Commercial Partners, both individually and across your team of Account Managers and Account Executives.
  • Ensure the needs of both Partners and the RFU are met and that you have a robust understanding of the partner brands, business and objectives.
  • Lead on managing all commercial delivery aspects related to our professional teams.
  • Ensure that the relationship with all Partners is managed efficiently and consistently, contractual rights are professionally delivered and that you constantly challenge yourself and the team to develop new and innovative ways to provide value to both the Partner and the RFU.
  • Ensure that all aspects of the relationship are effectively managed, including delivering clear and agreed campaign objectives and plans against each of their core rights.
  • Ensure that all RFU departments are engaged in partnerships and provide the necessary support to deliver against Partner objectives with constant communication and collaboration.
  • To have a solid understanding of the contractual process including excellent attention to detail.
  • Ensure consistency in our rights delivery, constantly identifying ways in which the team can improve, distinguishing ourselves as an industry-leading rights holder.
  • To communicate the broader RFU vision and strategy to Partners and update them on a regular basis about the business as a whole and the developments within it.
  • To have a high standard of presentation style and delivery.
  • Assisting in the development of new revenue streams for the commercial department from Partners and through new ideas and propositions (including up-sells).
  • The ability to prioritise and manage workload to ensure that there is a prioritised level of support for all Partners.
  • To ensure that meetings, debriefs and learnings take place on a regular basis.
  • To lead and manage commercial partnership projects within the team or with other RFU departments.
  • Assist Partnerships Lead in driving an ambitious team culture, where teamwork and innovation is at the heart of what we do.

Person Specification

The skills and attributes outlined in this description are not exhaustive and we welcome candidates who can bring different relevant experiences to the role

Qualifications, skills & experience:

Essential:

  • Committed to actively contributing to and building an inclusive BACK culture in your role and day to day behaviours.
  • Credible and relevant experience – it is imperative you have sponsorship or marketing background from within an agency, brand or rights holder. Experience in partnership management, marketing, PR and event management is essential.
  • Demonstrable experience managing high level client accounts and stakeholders.
  • Experience in managing a team.
  • Comprehensive knowledge of sports marketing.
  • Attention to detail is imperative.
  • Good knowledge of Word, Excel, PowerPoint and Outlook.
  • Experience with dealing, and managing appearances with, elite athletes, players and coaches.

Desired:

  • An excellent skill set across sponsor servicing, marketing, PR and event management.
  • Effective communication and interpersonal skills.
  • Motivated by personal achievement as well as team success.
  • Exhibit drive and personal ambition – able to work autonomously when required
  • Committed to achieving excellence in own work.
  • Will preferably already have an interest in sport and an awareness of the structure and operation of the game in England.

Additional Information:

  • All role holders must maintain an appropriate standard of confidentiality. Any disclosures of confidential information (including personal information kept on computer or other media) made unlawfully outside the proper course of duty will be treated as a serious disciplinary offence.
  • The role description, person specification, job level and job title may be subject to change at the discretion of the RFU and under business developments. Any changes will be communicated to the role holder as appropriate.

Senior Communications Manager – Formula E

In its first eight seasons, Formula E has crowned seven different champions and celebrated 23 winners in 100 races. With more automotive manufacturers on the grid than any other motorsport, the ABB FIA Formula E World Championship is one of the world’s most compelling racing series and enters its ninth season as the fastest growing sport on the planet.

But we’re more than a race; Formula E was founded to counteract climate change by accelerating the adoption of electric vehicles and as an unparalleled proving ground for race-to-road electric vehicle technologies. In Season 9, our ambition has grown as has our vision to accelerate sustainable human progress through an all out race for better futures. The only sport certified net zero carbon since inception, Formula E is a beacon for fans who want to enjoy edge-of-seat racing today at the same time as having a positive effect on the world tomorrow.

Formula E is a unique fusion of world class sport, sustainability, and cutting edge technology on a global stage. Season 9 signals the start of the Gen3 era in the sport with the debut of the third generation race car – the fastest, lightest, most powerful and efficient electric race car ever built. Formula E will also go further than ever before in Season 9 with 18 races in 13 iconic world cities.

Working with us

At Formula E, we have created an environment that supports our colleagues to perform at their best. We are innovative, curious and we love the world we live in which is why we value sustainability. We believe that work should be fun and, whilst we are passionate about delivery, we are one team and supporting each other is key to our success.

Job Purpose:

This new role is equivalent to a ‘Head of’ department position in a one of the fastest-moving and most vibrant environments in the public relations sector, combining elite international sport, stunning live events, leading automotive brands, innovative consumer technology and industry-leading sustainability credentials.

The Senior Manager will oversee the effective and efficient day-to-day operation of a high-performing specialist team of four managers and executives responsible for: corporate and sustainability communications; sporting communications; and consumer public relations.

They will also be responsible for maximizing the impact of the international PR agency network supporting Formula E in every race market, and thrive on showcasing the measurable outcomes achieved by this international Communications team with evidence-based, timely reporting.

The Senior Manager will report directly to the Communications Director, an Executive Team position in Formula E, and be accountable for delivering an always-on communications strategy that makes Formula E the noisiest sport on the planet in earned media (despite being the quietest sport).

Key Deliverables:

  • Consistently uphold best-in-class PR practices for an international, fast-growing, faster-moving challenger brand.
  • Effective management of high-performing communications practitioners.
  • Ability to multi-task in a high pressure environment.
  • Strong judgment of media and reputational issues.
  • Proven ability to play a leading role in a dynamic team structure.
  • Able to create effective, measurable PR solutions to answer complex business challenges.
  • Effective professional relationships with internal department leads and external stakeholders in partnerships, race teams, promoters and race locations.
  • Experience managing multiple external suppliers on a global scale.
  • Experience of managing celebrities and high-profile individuals as part of a campaign or through rights or sponsorship access.
  • Internal communications best practices.
  • Maintain Formula E’s existing network of international journalists, and expand the media relations programme to increase the range and quality of media engaged positively in Formula E.
  • Willingness to travel to races and ability to thrive working with different international cultures.

Duties & Responsibilities:

The day-to-day activities for the Senior Manager will vary based on the race season with two key scenarios: race week, and all other periods outside of race week including the off season.

Please refer to the full job description detailing key responsibilities between race and non-race periods.

Experience Required:

  • Demonstrated experience in PR or communications role, agency or in-house.
  • Proven, effective team leadership and management capability.
  • Experience in a live events, sports and/or entertainment business preferred.
  • Good knowledge of the sports media sector required and contacts preferred.
  • Experience of leading the development and implementation of high-impact communications strategies and/or campaigns with multiple stakeholders.
  • Experience managing international clients and/or external suppliers on a global scale.
  • Experience delivering campaigns with evidence of adapting to differing cultural and social practices.
  • Effective budget management through a full financial year.
  • Proven experience in crisis management and communications.
  • Writing and copy editing experience is essential.

Knowledge Required:

  • What makes a great story in earned media, and how to deliver it.
  • How to develop and implement multiple ongoing PR campaigns as part of a global communications strategy.
  • Understanding of the importance and impact of sustainability practices on business.
  • Live event promotional techniques to support ticket sales is preferred but not essential.
  • Understanding of the broadcast and TV rights environment is essential.
  • Understanding of the role of PR in the rights holder / rights owner model is essential.

Skills and Aptitudes Required:

  • Writing. The candidate must be able to write and edit news and feature copy to the standard of a professional journalist, to tight deadlines.
  • Consultancy. The candidate must have had experience as a a PR practitioner either in-house and/or in agency of listening to an internal ‘client’, helping identify the business problem, and providing trusted PR advice to solve the problem.
  • News awareness and judgement. The ability to generate a story and deliver it in media is highly-valued in a a challenger business trying to leverage every opportunity to generate ‘noise’ in media.
  • Comfortable working with colleagues at all levels from CEO to work experience placement and treating everyone with the same positive professionalism.

Professional Membership:

  • CIPR membership will be provided. Candidates demonstrating evidence of recognized continuous professional development in public relations is well-regarded.

Personal Qualities Required:

  • Thrives in a busy, multi-tasking environment.
  • Unflappable under pressure.
  • Loves winning. Even when it’s not going to plan and others are fearing failure, the Sneior Manager will always look for positive opportunities to create a motivational win.
  • Confident and comfortable with professional capabilities.
  • Strong people manager capable of setting a high standard, and encouraging and inspiring others to follow.
  • Enjoys meeting people and professional socializing. We maintain a large, vibrant network of international journalists requiring ongoing management during race week, and beyond.

Interests:

  • Any sport, particularly live sport.
  • Motorsport desired but not essential.
  • Live events, probably music or arts/theatre
  • Sports news, current affairs, international affairs.
  • Sustainability issues.

Educational Attainment:

  • Public relations degree or similar preferred, but not essential.
  • Public relations, marketing or similar professional qualificiations preferred but not essential.
  • Candidates must have proven experience and be able to demonstrate high level of writing ability, creative planning, project management, team management.

Circumstances:

  • Willing and able to travel to all Formula E races up to one week before the designated race weekend. Exceptions can be made based on the current provisional Season 10 (check the Formula E website for dates) if raised during the application and selection process.

Chair – Table Tennis England

The Board is seeking an individual with outstanding leadership skills and achievement, with the passion and commitment to devote to the Board and stakeholders at this exciting time for the sport, representing Table Tennis England at a variety of levels ranging from local clubs and leagues through  to the funding bodies, government, Great Britain Table Tennis, the European Table Tennis Union, and the International Table Tennis Federation. 

The successful candidate will Chair a Board of similarly committed non-executive Directors and work closely with the Chief Executive. The Chair will also have a close  relationship with the Company Members, including the National Council which plays a  key role in communication between the board and the membership. 

The ideal candidate is likely to have strong experience gained in a similar role within  the sport sector, not for profit or wider corporate sectors. 

Experience of working in an organisation that has a membership would also be  helpful. In addition, this person is likely to have experience as a Trustee or Non Executive Director with a strong understanding of risk and governance together with  a collaborative approach and desire to bring their skills and commitment to further  develop table tennis across the country at grass roots and performance level and  ensuring our sport remains inclusive to all. 

This position has a 4 year period of office and that can be renewed for one further 4  year cycle. 

KEY RELATIONSHIPS: 

These will include: 

• Table Tennis England Board 

• Chief Executive 

• President 

• Table Tennis England Company Members, including the National Council • Great Britain Table Tennis Board 

• Senior leaders at Sport England, UK Sport and Commonwealth Games England • International Table Tennis Federation and WTT 

• European Table Tennis Union

Key responsibilities will include: 

• Chair the Board meetings in a manner that encourages participation and  information sharing while moving the Board toward consensus and prudent decision  making 

• Ensure the most effective use of the skills and experience of Board Members, and  shape the development of the Board and its overall effectiveness 

• Ensure a positive and collaborative relationship with the Chief Executive, acting as a  sounding board on emerging issues and a support or challenge when necessary 

• Lead objective setting and performance review of the Chief Executive and the  Board in line with the Code for Sports Governance 

• Ensure investment into table tennis is aligned to the pledges and objectives of Table  Tennis United 

• Ensure effective relationships with the Members and other key stakeholders,  Including the Company Members, to deliver Table Tennis England’s strategic  priorities effectively and efficiently 

• Drive and influence the highest standards of governance and decision making to  enable Table Tennis England to be a high performing governing body 

• To represent Table Tennis England domestically and internationally at relevant events  in agreement with the Chief Executive and in coordination with other members of  the Board or the President of the organisation who may also represent Table Tennis  England at events

All candidates must have (and will need to demonstrate in their  application) the following essential criteria: 

• A leader; someone with a proven ability to Chair and lead the Board evidenced by  relevant Chair, INED or Trustee experience 

• Outstanding vision and judgement to provide clarity of direction and enable the  Board to fulfil the overall governance of the organisation 

• A proven track record of strategic leadership in sport, business, or public service, and  an ability to embrace the diversity of thought and those involved in table tennis and  the wider sporting community 

• Demonstrate a commitment to outstanding governance and track record of leading  high performance organisations 

• A clear understanding of the structure of British sport 

• Excellent communication and presentational skills, and an inclusive leadership style  that commands respect through genuine collaboration and partnership 

• Strong external stakeholder management skills, able to build relationships at all levels,  domestically and internationally 

• Excellent interpersonal skills and a manner that would engage the Board, staff,  volunteer structure and membership 

• A passion for, and commitment to equality and diversity and improving the lives of  anyone through sport and physical activity 

• A commitment to evidence-based practice and the ability to take a critical view of  innovations and provide informed challenge and drive value 

DESIRABLE CRITERIA: 

• A deep understanding of table tennis; the membership of the sport, the structures of  table tennis from grass roots through to performance 

• Understanding of how to engage with partners across the sport sector who can  support the delivery of Table Tennis United 

• Experience of systems / transformative change programmes would be helpful 

• Demonstrable knowledge and understanding of table tennis and its governance  both domestically and internationally 

• Understanding and experience of other bodies in the sports landscape including UK  Sport, Sport England, and the British Olympic Association 

• Strong commercial acumen with proven experience of implementing additional  revenue strategies across new and existing income streams. 

Technical Project Manager – Football Foundation

We are the Football Foundation – the Premier League, the FA and government’s charity that delivers outstanding grassroots facilities, more and better places to play, transforming lives and communities where it is needed most. 

To help us with this important mission, we currently have a vacancy for a Technical Project Manager. Working within the Technical function of the Grant Management Team, you will lead on the technical/construction aspects of capital grant projects, ensuring their design, procurement and delivery meet relevant requirements, whilst safeguarding the Foundation’s investment. You will take a hands-on approach, involving site visits and providing technical advice to a wide range of applicants – from schools and clubs to community groups.

This is an exciting opportunity to use your professional experience in construction to help improve lives and strengthen communities through grassroots football.

About the Football Foundation

Over the last 22 years, the Foundation has awarded more than 23,000 grants to deliver outstanding grassroots facilities across England worth more than £877 million. This year, the Foundation will be investing more money than ever into facilities across England and is committed to improving the experience of playing football for everyone. 

The Foundation’s goal is to unlock the power of pitches ensuring everyone has a great place to play regardless of gender, race, disability or place. 

What are we looking for?

You will need a construction-related degree or professional qualification (for example RICS, CIOB, RIBA or equivalent), or the equivalent experience in a construction management or technical role. Experience in sports facility construction is desirable but not essential.

You must also have great people skills and the ability to work with people at all levels, from clients and suppliers to volunteers. We are looking for someone who can inspire and excite our applicants. You must be accurate, systematic, and flexible with the ability to juggle a wide range of activities. 

You must hold a current, clean driving licence, have access to your own vehicle, and be willing to undertake site visits to be able to undertake the role.

We’re looking for a team player with a keen attention to detail and strong organisational skills who takes pride in delivering excellent customer and administrative service. 

You don’t need to follow football to apply, but it is expected that you appreciate the power of sport to change lives and have a genuine interest in using your skills and experience to help the Football Foundation achieve our charitable and strategic objectives.

For more details about the role and full person specification, please download the recruitment pack. 

What can we offer you?

The salary band for this role is £37,000 – £45,000 per annum, dependent on relevant skills and experience. 

You will start on 25 days annual leave plus bank holidays (which increases after 2 years), plus additional time off to volunteer. We also offer a generous pension scheme (8% employer contribution), collective bonus scheme, free health care provision, a monthly gym subsidy, interest-free season ticket loan, death in service benefit and access to selected match tickets

We are committed to helping our team members maintain a healthy work-life balance, so offer flexible working around core hours to help achieve that.

Equality and Diversity Commitment 

We request that all applicants complete our equal opportunities form as part of the application process. This anonymous and confidential form helps the Football Foundation to build up a picture of who is applying to join the organisation, and to monitor progress in this area. The link to complete this is in the application process. 

The Football Foundation is committed to, and values the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive working environment where all our team feel respected and supported in fulfilling their potential. We encourage and welcome applications from all, regardless of background and are particularly interested to hear from individuals belonging to under-represented groups including diverse ethnic communities, individuals with a disability and those from the LGBTQI+ community.

Tender for Merchandise Licensing Partner for ICC

The International Cricket Council (ICC) would like to invite interested and qualified applicants to express their interest in designing, developing and implementing a merchandise licensing programme for ICC Events 2024-31, which include the Women’s T20 and Women’s Cricket World Cups, in the style of a ‘turnkey’ solution.

The merchandise licensing programme is intended to offer fans and/or corporations the opportunity to purchase official ICC Events branded products in the lead up to and during the respective ICC Events.

Applicants can quote on one event, groups of ICC Events or all the ICC Events.

Interested applicants must be manufacturers and, or retail distributors with online experience.

Expressions of interest are sought only from organisations who have the appropriate logistical and infrastructure competence, resources, and financial capability to deliver the programme to a world-class standard.

Head of Ticketing – ECB

We have a hugely exciting opportunity for the right person to join The Hundred as a Head of Ticketing. The purpose of this role is to lead the development and delivery of The Hundred’s ticketing plan to deliver an outstanding cricket competition.

The Hundred is a world class cricket tournament for both the men’s and women’s game designed to broaden the appeal of the sport.

This is the highest profile new sports event to launch in the UK for many years and receives extensive media coverage, with all games live on Sky and BBC.

WHO WE ARE

The England and Wales Cricket Board is the national governing body for all cricket in England and Wales, supporting the game at every level – from recreational to professional.

We believe cricket is a force for good that can have an enduring impact on everyone’s lives and we have an ambitious strategy to inspire a generation to say ‘cricket is a game for me’. It provides great entertainment. It teaches important skills, both physical and social. It can help inclusion and social cohesion, bringing communities together.

The ECB welcomes applications from all backgrounds to ensure we deliver our Inspiring Generations strategy and fulfil our purpose to connect communities and improve lives through cricket

OUR VALUES

  • Stronger As One Team – We are stronger together. We allow for individual strengths and beliefs but head in the same direction. We respect, support and really listen to each other along the way.
  • Push New Boundaries – We are bold, brave and curious. We challenge and don’t settle. We forge the future whilst remembering our roots.
  • Be The Best In The Game – On & Off The Pitch – We train hard. We strive to be our best to help the team be the best. We celebrate our victories and learn from our let downs.
  • Passion For Play – We are here to inspire & be inspired. We are serious about what we do, but don’t take ourselves seriously. We enjoy the journey and have fun.

YOU’LL LOVE THIS JOB IF

  • You are an organised, self-starter with a passion for delivering quality outcomes.
  • You communicate confidently and effectively with stakeholders across all levels of business.
  • You thrive under busy, variable and exciting environments where no two days are alike, coupled by an unshakable can-do attitude.

YOU’LL BE DOING

  • Creating and delivering a highly effective ticketing strategy that enables a seamless, end to end consumer experience.
  • Working in collaboration with internal and external stakeholders to achieve ambitions across audience engagement, revenue targets and digital development.
  • Driving effective communication across the network (ie; host venues and ECB) that ensures full understanding and adoption of the ticketing plan with target milestones, events and sales windows.
  • Daily management and accountability of multiple supplier and partner relationships such as the appointed ticketing provider, customer service support and access control.
  • Underpinning the delivery of the ticketing plan with strong documentation e.g. T&C’s, privacy policy, FAQ’s alongside internal stakeholders such as the ECB legal team.
  • Leading a first class match day delivery model that works effectively with ECB events and operational teams, key venue personnel and the external partner and supplier network.
  • Ensuring the ticketing plan is fully integrated within the digital, marketing and communications teams, with all activities based on insight, targeted at key fan groups, grounded in data and tracked with clear KPIs. This includes day to day liaison with the data insight partner.
  • Leading the development and day to day management of the Ticketing team, with agreed objectives set for the team to support the delivery of the overall ticketing strategy.
  • Demonstrating strong commercial acumen to collaborate with commercial and marketing teams when creating a tiered pricing and categorisation matrix that achieves commercial targets, drives loyalty and broadens the appeal to target audiences.
  • Exploring best practice and future trends to identify potential improvements in the buying and fulfilment journey in line with customer expectations and accessibility.
  • Liaising with the Financial team to ensure precise financial reconciliation of all ticket sales and hospitality in a timely manner.
  • Ensuring a thorough management of all ticketing and hospitality inventory across the competition.
  • Demonstrating a ‘can do’ attitude to overcome challenges and support the requirements of the organisation in a collaborative and positive manner

YOU’LL HAVE

  • A substantial and proven track record in previous ticketing roles with relevant technical skills and strong commercial acumen.
  • An ability to efficiently manage a complex and fast paced, multi-venue competition.
  • Strong leadership skills and be able to direct and manage a team in a busy working environment.
  • Experience of owning and managing ticketing, customer service and access control partner relationships.
  • Excellent relationship skills to maximise effective working with host venues and wider internal departments.
  • The knowledge to create a high quality digital ticketing experience.
  • Ability to devise new ways of communicating with a diverse local and global audience.
  • Excellent communication at all levels.
  • Demonstrable organisational skills.
  • Clear and effective decision making.
  • Ability to work within high pressure situations.

YOU’LL RECEIVE

  • Competitive salary
  • Holiday – 25 days a year
  • Pension – Non-contributory 8% pension
  • Private medical insurance
  • Employee health cash-back plan
  • Long-term sickness insurance
  • Life assurance – four times your annual basic salary
  • Enhanced maternity
  • Unmind – free and confidential access to a wellbeing app to help you manage your mental, physical, and financial wellbeing
  • OpenBlend – an innovative coaching and performance management tool
  • People Academy – a range of programmes and initiatives to help you develop and reach your potential
  • Employee Assistance Programme – 24/7 confidential access to expert services including counselling, wellbeing, and independent legal and financial advice
  • Free online fitness classes
  • 30% Castore discount
  • Cycle 2 Work Scheme
  • Season ticket loan
  • Preferential access to tickets to England and The Hundred games
  • Opportunities to be a part of and be involved in our Employee Resource groups: Women in Cricket Employee Network, Race in Cricket Employee Network, Disability Employee Network and LGBTQ+ Community in Cricket Employee Network.

Head of Partnerships & Hospitality – Millwall

The role includes, but is not limited to:

  • Developing and implementing the commercial and hospitality strategy for the business.
  • Responsible for the account management, rights planning and delivery for key partners.
  • Building a strong sales pipeline via category research and both network and cold outreach, in-line with commercial strategy, alongside Partnerships and Hospitality Managers
  • Understanding the value drivers of the business and identifying profitable commercialopportunities to grow revenue.
  • Reviewing and benchmarking existing products and services, proactively identifying futureopportunities for both commercial and service improvements.
  • Ensuring that regular reviews are carried out with partners, to ensure that their partnershipobjectives are being met and that best-in-class service is achieved; while developing futureimprovements.
  • Ensuring that all commercial activities meet or improve on budget, cost, volume and efficiencytargets (Key Performance Indicators (KPIs)) in line with business objectives.
  • Budget responsibility for advertising and sales as well as hospitality, ensuring strong commitment for value for money and departmental profitability.
  • Ensuring good relations and communications with all members of the team and responding politely and in a timely fashion to internal and external customers
  • Lead and develop Partnership Manager and Hospitality Manager as part of line management responsibility, through objective-based performance management.
  • Line management of sales administrator ensuring accurate and timely reporting and record keeping to support effective prioritisation and resource planning
  • Responsible for the planning, organisation and delivery of a variety of partner related events and activity.
  • Support the Partnerships Manager across all Partners when required.
  • Support the Partnerships Manager in any deal renewal planning / negotiation.
  • Develop bespoke proposals and presentations for partners with support from the CommercialDirector.
  • Manage reporting and performance tracking across partnerships and hospitality accounts.
  • Oversee brand management and IP protection.
  • Coordinate and lead project status meetings where required.
  • Lead the on-boarding of new clients across all partnerships
  • Work closely with other departments to find and deliver added value for partners and hospitalityguests.Essential / Desired Requirements:
  • A minimum of four years’ experience in a sales or account management environment ideally in the venue sales or hospitality industry
  • Proven experience of meeting and exceeding targets and KPIs
  • Resilient mindset
  • Ability to build strong and long-lasting relationships
  • Effective communication skills both written and oral
  • A self-motivated individual who thrives in a fast-paced environment, with the ability to work flexibly with a range of internal and external stakeholders.
  • Outgoing personality. Personal Skills:
  • Trustworthy, conscientious, and reliable
  • Ability to work under own initiative as a self-starter
  • Ability to work calmly under pressure.
  • A clear, polite, and professional manner
  • Representing the Club in a professional manner. This is a high-profile role; therefore, you must always present with a clean and smart appearance while demonstrating the clubs values.
  • Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.Hours of work:You will be required to work between 9.00am and 5.00pm Monday to Friday, and you will be expected to work as reasonably required to fulfil the needs of the business. The post holder will be required to work on home match days, both evenings and weekends.

Hospitality Sales Manager – Millwall

Millwall Football Club are looking to recruit a highly organised and effective sales executive to drive the matchday and seasonal hospitality sales business at this London sporting event venue.As this is an established venue you will also be responsible for managing the existing client relationships, maintaining strong relations, ensuring regular contact and in turn driving repeat business.In addition, we are looking for someone to take the matchday hospitality offering forward, creating new relationships, generating enquiries and building up a local network of new corporate clients. We require an individual with a good understanding of the industry and proven track record of driving profitability in a target driven environment.The role would involve working with internal and external clients, taking initial phone and email enquiries, through to event completion, including coordination with clients and liaison with operational staff.

Key Responsibilities

The role includes, but is not limited to:

  • To proactively source new business and manage current clients within our matchday hospitality areas and executive box sales
  • Build and develop strong relationships with both existing, and new, matchday and seasonal hospitality clients and executive members
  • Focus on sourcing new business and creating own appointments and lead generation
  • Work with both Corporate clients and Agencies to deliver new business target
  • Attend both onsite and offsite meetings
  • Produce and deliver high value proposals ; presenting to potential senior level clients
  • Produce weekly, monthly and quarterly sales activity reports
  • Research and attend business exhibitions locally and nationally
  • Continually review and benchmark product offering, systems and processes: identifying improvements and providing solutions to the senior leadership team
  • Manage operational relationships with suppliers, and other club departments, to ensure

seamless and successful delivery of best-in-class matchday hospitality experiences

  • Achieve KPI’s as set and agreed with Head of Partnerships and Hospitality Sales.
  • Ensure all leads and activities are thoroughly followed up to maximise revenue generation
  • To demonstrate the ability to negotiate rates and secure business, by understanding the needs of the customer and deliver them in a commercial and practical manner
  • The role will include matchday working, which will be agreed in advance.
  • The role will be predominantly office based, however some travel and remote working will be necessary

Essential / Desired Requirements

  • A minimum of two years’ experience in a sales or account management environment ideally in the venue sales or hospitality industry
  • Proven experience of meeting and exceeding targets and KPIs
  • Resilient mindset
  • Ability to build strong and long-lasting relationships
  • Effective communication skills both written and oral
  • A self-motivated individual who thrives in a fast-paced environment, with the ability to work flexibly with a range of internal and external stakeholders.
  • Outgoing personality, with an interest in hospitality

Personal Skills

  • Trustworthy, conscientious, and reliable
  • Ability to work under own initiative as a self-starter
  • Ability to work calmly under pressure.
  • A clear, polite, and professional manner
  • Representing the Club in a professional manner. This is a high-profile role; therefore, you must always present with a clean and smart appearance.
  • Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.