CRM Specialist – Team GB

With just under two years to go to the Paris 2024 Olympic Games, and as we enter an exciting time for Olympic sport in the UK, the BOA is looking to recruit an eCRM Executive to support one of its major strategic priorities. Putting data at the heart of the organisation is a key aim of the BOA as it looks to develop and enhance its consumer marketing strategy going forwards. From developing deeper, more meaningful relationships with the fans of Team GB, to growing our digital audiences and bringing athletes’ stories to the fore, this role will play a crucial part in the implementation and delivery of a new data strategy for Team GB.

The role plays a key part in the delivery of our marketing and fan engagement strategy, servicing Team GB fans through fun, creative and engaging outbound communications that are insight-driven and fan focused.

As part of a wider integrated marketing and digital team, you will play an important role in the development and delivery of this exciting data marketing transformation project, playing a key part in supporting the both the build-phase of the project (customer journeys and fan experience life cycle e.g. onboard, engage, cross-sell, retain, re-engage) and the development of our knowledge base in this area.

You will have a strong determination to progress in the role and use this experience as an opportunity to both upskill themselves as a data marketing and, specifically, a Salesforce specialist. You will work closely with the wider marketing, digital and content functions, as well as with the commercial team, to achieve our objectives throughout the life of the project. The role will also require close working relationships with strategic partners, such as Salesforce and Deloitte, for example.

Please send a CV by the closing date of Monday 17th October 2022 and a cover letter explaining your suitability for the role to: recruitment@teamgb.com

Unfortunately, we may not be able to respond to all applications directly and as such, if you have no had a response from us by 28 October 2022, you should consider that your application has not been progressed on this occasion. Please feel free to send any questions about the role to recruitment@teamgb.com

Content Operations Manager – FA

Our Organisation

The Football Association [The FA] is the not-for-profit governing body of football in England. It is responsible for promoting and developing every level of the game, from grassroots through to the professional game, and generates significant revenue to support investment into English football each year.

The FA oversees England international teams across men’s, women’s, youth and disability football, as well as running the National League System and FA Competitions including the Emirates FA Cup, Barclays FA Women’s Super League, FA Women’s Championship, and Vitality Women’s FA Cup, and the world-class facilities of Wembley Stadium and St. George’s Park, all with a purpose to Unite the Game and Inspire the Nation.

90 minutes to change our world

The Role

We are exciting to be searching for a Content Operations Manager, who will specifically manage our technical workflow processes across content production and outsourcing with the aim of maximizing our capability, output and reporting to ensure delivery of a high standard across our England and FA Competitions channels.

Key Accountabilities:

  • WORKFLOW AUTOMATION: Development of technical workflows that utilise automation to communicate to stakeholders and maximise data tracking and reporting. 
  • MANAGING DOCUMENTATON: Manage workflows where key documents are centralised, accessible and updated regularly (via Microsoft Sharepoint) and relevant paperwork for rights and contracts are filed and managed alongside health and safety, permissions, and assistant supervisory guidelines for maximum clarity and accountability. 
  • BUDGET MANAGEMENT: Management of multiple budget lines and processes (including digital dashboards), leading regular stakeholder meetings, monitoring detailed month by month phased spend and developing further automation for prompt onboarding, payments and reporting. 
  • EQUIPMENT PROCESS SUPPORT: Lead management for FA owned equipment including purchasing, hiring and maintenance with regular review. 
  • PRODUCTION MANAGEMENT: Leading the streamlining of booking production resource, ensuring all processes, rates and contingencies are clear and consistent, working alongside supporting agencies and communicating clearly with all external providers around production via call-sheets and supported workflows. 
  • STAKEHOLDER MANAGEMENT: Work across our key brands as a central point of contact across high profile calendar events and tournaments for best way of managing resource against and ensuring clear roles and responsibility, as well as briefing and debriefing. 
  • ACCREDITATION AND EVENT MANAGEMENT: Oversee processes for team accreditation requirements and be a central point for key organisations (UEFA/FIFA) and FA depts (broadcast, media ops and events) across matchdays and tournaments. 

What we are looking for?

Essential Skills:

Knowledge:

  • Building of advanced workflows using automation.
  • Working with freelancers and external production companies. 
  • Production equipment hire, purchase and management.
  • Delivering end to end production.

Experience:

  • Handling complex production budgets.
  • Working with important and high-profile stakeholders. 
  • Calm under pressure.
  • Managing centralised documents for budget planning. 
  • Project Management.
  • Working with project management tools (Asana, Trello, Slack…etc.) 

Technical Skills:

  • Expert experience of MS Excel, and other Microsoft Office products.
  • Elevated level of numeracy and problem solving.
  • Attention to detail and proactivity.
  • Agency and freelancer management.
  • Effective communication and relationship-management skills.

Desirable Skills:

Knowledge:

  • Social media platforms and trends.
  • Broadcast rights and embargoes.

Experience:

  • Working on large sporting events.
  • Assisting management of a small production team.
  • Working with multiple agencies.
  • Working with talent agents and agencies.

Technical Skills:

  • Basic Health and Safety knowledge.
  • Ability to create presentations and present to a wide range of key stakeholders.
  • Ability to build dashboards utilising Power BI or similar software.

What we can offer you?

  • An exciting and challenging role within a changing, dynamic and world-renowned sports organisation.
  • Attractive benefits and a competitive salary.

Please be aware that unless you are on a homebased contract, your contract with The FA will specify a fixed location of either Wembley Stadium, St. George’s Park or our Processing Centre.

We currently work within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model and it may be adjusted in future if deemed necessary.

Please note, due to the Men’s World Cup taking place in next month, we can confirm interview dates have been pre-planned in order to give our candidates as much notice as possible. The first stage of our process will be on Friday 4th and Monday 7th November, with second stages taking place Thursday 10th November. 

The Football Association Group promotes inclusion and diversity, and welcomes applications from everyone. If you have any particular requirements in respect of the recruitment or interview process please mention this in your application.

Account Manager – GameDay

  • Leading global sports and events technology company
  • Passionate and like-minded team who work hard and enjoy our successes
  • Entering a phase of exciting, ambitious growth and development plans

Who We Are

GameDay EMEA is the UK-based arm of GameDay, the global leader in integrated sports and events technology solutions and part of the fast-growing US-based sports-tech conglomerate, Stack Sports.

With a network spanning over 10 countries, 6 million sports participants and working with some of the world’s largest sporting organisations – including Rugby League, Basketball, Cricket, Football, and Hockey organisations – to major event providers and down to supporting grassroots organisations, we have been on a rapid growth trajectory across the UK and into the European market as a result of our innovative technology solutions. 

What’s Great About This Role

Our Account Manager role offers a fantastic opportunity to combine a passion for sport and events with the management of exciting sector partners. You’ll be using your technical system and account management skills to ensure effective implementation, supporting partners to make the most of our advanced functionality to benefit the delivery and growth of their activity and organisations.

You will be joining our fast-growing UK and European business arm at a critical time in it’s growth and development, with the ability to work flexible patterns in both location and hours to fulfil work expectations.

Challenges include working in a team environment to provide technical and project implementation, delivering good advice to our wide range of customers across the region, whilst developing your sports and events technology skills and knowledge by working alongside industry experts and our diverse range of sector technology partners.

What You’ll Do

This opportunity will be attractive to anyone with a background in account management and/or digital platform implementation and management. Key elements of the role will include:

  • Managing and maximising our existing account partnerships – keeping the Customer growing through using GameDay’s suite of platforms and playing an ambassadorial role to encourage their wider organisation, clubs, and associations to utilise the full range of products and assets we have
  • Managing the onboarding of new Customers to our platforms, understanding their business needs and processes, and translating those into efficient system training and implementation
  • Assisting the Commercial team by demonstrating platform functionality to prospective Customers
  • Find creative solutions – from understanding Customer needs and translating that to our system functionality, to being the point of escalation for Tier 1 Support Tickets and troubleshooting
  • Supporting system adoption across high-value partners by delivering widescale virtual (and occasionally in-person) training to grassroots level members and participants
  • Assisting in the identification and implementation of new features and products that support the needs of our Customer base

As well as working with our UK-based team, supporting them across wider projects amid this exciting phase of growth and expansion, you would have regular contact with our wider Australian-based team, with calls that may fall outside ‘normal’ UK business hours. 

Who You Are

  • Confident and clear communicator with a track record of building relationships with stakeholders at all levels
  • High integrity dealing with sensitive and confidential issues
  • Personal accountability and a drive to make a positive impact on our Customers’ operations
  • Understands and has an affinity with sports and/or the sports and events technology market
  • Experience of working in high-pressure situations whilst maintaining the ability to work both independently and collaboratively when tackling challenges
  • Able to contribute to our positive work culture and team cohesion 

Next Steps

If you are innovative, forward-thinking and open to building something great, we want to hear from you!

Please apply through the Applied hiring process, using your CV and answering some key competency questions, by Sunday 23rd October 2022.

EMEA Senior Account Manager – GameDay

  • Leading global sports and events technology company
  • Passionate and like-minded team who enjoy our successes
  • Entering a phase of exciting, ambitious growth and development plans

Who We Are

GameDay EMEA is the UK-based arm of GameDay, the global leader in integrated sports and events technology solutions and part of the fast-growing US-based sports-tech conglomerate, Stack Sports.

With a network spanning over 10 countries, 6 million sports participants and working with some of the world’s largest sporting organisations – including Rugby League, Basketball, Cricket, Football, and Hockey organisations – to major event providers and down to supporting grassroots organisations, we have been on a rapid growth trajectory across the UK and into the European market as a result of our innovative technology solutions. 

What’s Great About This Role

Our Senior Account Manager role offers a fantastic opportunity to combine a passion for sport and events with the management of exciting sector partners. You’ll be using your technical system and account management skills to ensure effective implementation, supporting our senior partners to make the most of our advanced functionality to benefit the delivery and growth of their activity and organisations. This senior role will need to consider and plan for the effective wider implementation of organisational projects and systems across the business.

You will be joining our fast-growing UK and European business arm at a critical time in it’s growth and development, with the ability to work flexible patterns in both location and hours to fulfill work expectations.

Challenges include working in a team environment to provide technical and project implementation, delivering good advice to our wide range of customers across the region, whilst developing your sports and events technology skills and knowledge by working alongside industry experts and our diverse range of sector technology partners.

What You’ll Do

This opportunity will be attractive to anyone with a proven track-record in account management and/or digital project implementation and management. Key elements of the role will include:

  • Building and maintaining positive working relationships with our core national governing body customers in the EMEA region – through a combination of day-to-day operational support and larger, long term strategic implementation and growth projects
  • Onboarding large “Enterprise” scale customers onto GameDay SaaS products, displaying project management and stakeholder management skills to deliver implementation to agreed timelines
  • Supporting our Customers to grow through their utilisation of our platforms, playing an ambassadorial role to encourage their wider organisation, clubs, and associations to utilise the full range of products and assets we have
  • Keeping up to date with the GameDay product development roadmap, understanding and planning for its impact on customer use of products, as well as contributing towards our development priorities by representing customer needs through our C2C functionality development program
  • Acting as the link between our product team and our customers – respecting the requirements and resourcing on both sides to reach agreeable outcomes on projects and development work
  • Generating a deep understanding of our products to creatively identify solutions and workarounds to our customers’ business processes and translating those to GameDay products and systems

As well as working with our UK-based team, supporting them across wider projects amid this exciting phase of growth and expansion, you would have regular contact with our wider Australian-based team, with calls that may fall outside ‘normal’ UK business hours.

Who You Are

  • Confident and clear communicator with a track record of building relationships with stakeholders at all levels
  • Clear project management experience, ideally through working with SaaS products
  • Strong digital background, with an understanding of concepts such as CRM; Digital Ecosystems; Big Data; Data-Warehousing; APIs
  • Experience in using project management tools such as JIRA; Monday; Trello; Confluence
  • Personal accountability and a drive to make a positive impact on our Customers’ operations
  • Understands and has an affinity with sports and the sports and events technology market
  • Experience of working in high-pressure situations whilst maintaining the ability to work both independently and collaboratively when tackling challenges

Next Steps

If you are innovative, forward-thinking and open to building something great, we want to hear from you!

Please apply through the Applied hiring process, using your CV and answering some key competency questions, by Sunday 23rd October 2022.

Commercial Account Manager, Teams and Promoters – Formula 1

The people who work off-track are as important to Formula 1 as those behind the wheel. As a Commercial Account Manager, you will be driving growth and exploring new opportunities for race events at our Race Promotion Office in St James’s Market, you could be one of them. This role will focus on working with teams and promoters.

Reporting into the Commercial Manager, you will:

  • Generate commercial income in relation to B2B Paddock Club sales across F1’s global series of race events
  • Assist the Commercial Manager, Race Promotion in the account management of global clients including teams and promoters. 
  • Work closely with the wider operational teams, Finance and Accreditation to ensure the smooth payment and delivery of passes
  • Process, co-ordinate and report on Paddock Club bookings via the management of internal systems, liaison with internal departments and external departments as required

You have:

  • Account management experience
  • Proven track record developing relationships 
  • Experience driving revenue and creating commercial growth
  • Ability to establish positive working relationships and build the respect of others internally
  • Excellent communication skills, verbal and written

Desirable:

  • Experience within a sports/entertainment industry

Tender for 2023 UCI World Championships Event Branding

2023 Cycling World Championships Limited intends to appoint a Look supplier to manage the end-to-end design development, project management and Look application for each Venue of the Cycling World Championships.

This includes the design development and art working of all Look Kit of Parts and custom assets, the project management and detailed scoping of all Look requirements, the production of Venue specific Look application plans for review and eventual approval, managing the proto-typing, procurement and production of all Look assets, overseeing the installation, maintenance, transition, removal, remediation and disposal of all assets post Championships.

Marketing Manager – British Cycling

British Cycling is the national governing body for cycling in Britain, leading the sport of cycling and inspiring our diverse communities. For more than two decades British Cycling has given the nation one memorable moment after another and our most successful riders are household names across the world.


Our new strategy, launched in 2021, builds on this legacy to make all of our eight disciplines as strong as they can be, making our sporting pathways more accessible and diverse, providing inclusive life-enhancing experiences for anyone who comes into our community, and giving our growing membership an organisation to be proud of – today and in the future.


About The Role


We now have an exciting opportunity for a Marketing Manager to join the team to provide leadership to the organisation on a key part of the marketing portfolio, to shape, align and plan the marketing plans for the next 3 years and to deliver commercial results as an outcome of the marketing plans.


Your focus will be to

  • Analyse the market, the consumers and competitive landscape
  • Develop strategies & plans to drive commercial outcomes (members, revenue)
  • Build brand equity and drive net promoter score
  • Plan ahead and with excellence the 3-year masterplan
  • Lead and/or oversee marketing initiatives from ideation to execution
  • Maximise consumer reach through media (traditional, digital, PR) & events
  • Build strategic relationships within the cycling world (international, national)
  • Master the marketing budget
  • Report on the performance to the board
  • Coach the team and the wider organisation


All we need from you is…

  • Marketing or business degree + 5-10 years experience in marketing
  • Analytical skills to extract sharp recommendations from complex data
  • Leadership skills defined as capacity to shape, align and plan
  • Change skills: capacity to create change and to embrace change
  • Collaboration skills to maximise the collective power of the brains
  • Ability to focus: capacity to prioritise, focus and being disciplined in execution
  • Belief that sport can change the world into a better version of itself 


To apply, please complete the online application form and send an example of your portfolio to humanresources@britishcycling.org.uk.


We welcome applications from all sections of the community, regardless of age, race, colour, sex, marital status, religion, ethnic origin, nationality, disability or sexual orientation. Any appointment will be made on merit alone. For more information on British Cycling please visit the following page www.britishcycling.org.uk

Relationships Manager, Race Promotion – Formula 1

About The Role

Race Promotion is a key pillar of the Company’s business, including the live platform from which fans can experience the thrill and entertainment of Formula 1. The Company has longstanding relationships with a diverse range of Race Promoters and host cities across the globe and is looking to build on these key external partnerships to drive revenues and build fan engagement.

The Relationship Manager will have the responsibility for the planning, activation and delivery of a Promoter’s rights and will be the conduit between the Promoter and Formula 1’s internal teams. Your role will include delivering high quality relationship management and nurturing knowledge of your clients to make sure that Formula 1 continues to deliver world class events. 

The role will involve working alongside other F1 departments to drive innovative thinking around exploiting commercial opportunities for race events.

Responsibilities

  • Managing assigned account relationships by being key point of contact for Promoters and internal F1 departments, maximising opportunity and ensuring the successful delivery of each event.
  • Proactive communication with Promoters and F1 internal teams through regular calls, status updates and face to face meetings.
  • Operating across departments, including Commercial Development, Event Delivery and Events Teams to implement new initiatives and support the delivery of local sponsorship activations.
  • Working with each Promoter to problem solve and find creative solutions to any challenges.
  • Identify underutilized assets at each Circuit to drive revenue and enhance the fan experience, working closely with the commercial department to create and fund each idea and proposal.
  • Leads on ensuring all the business reports/evaluates the race/promoter performance as part of ongoing year on year race development.
  • Develop a thorough understanding of local market and trends and be able to process full evaluation of Promoter territories.
  • Creating detailed and comprehensive Post Event Reports that capture feedback from across the business and identify areas for improvement and agreed next steps.
  • Working closely with race Commercial Managers to understand all revenue opportunities that present themselves in and around races.

About You

  • Understanding of the importance of relationships and event benefits to a host city.
  • proven experience in international, largescale live events and within the sports industry
  • Ability to adapt quickly to change and operate effectively in diverse cultural environments, creative problem solver.
  • Commercially savvy operator who can see the big picture and the connection to day-to-day tasks and projects.
  • Ability to multi-task and deliver results under pressure and to changing deadlines.
  • Strong understanding of event rights monetisation and how rights and assets can be leveraged for mutual benefit within a partnership. 
  • Focused and driven individual, who proactively takes on initiatives and drives projects from start to finish.
  • Willing to frequently travel internationally.
  • Excellent communication & interpersonal skills.
  • A thorough, detail driven, structured, collaborative and thoughtful team player.

Non-Executive Director – British Canoeing

British Canoeing Events is seeking to appoint an Independent Non-Executive Director to the Board, with significant Board and events experience and qualifications. The successful candidate will also sit on the Governance and Risk Committee of the Board 

British Canoeing Events is a subsidiary company of British Canoeing, the National Governing Body for Paddlesport in the UK. British Canoeing incorporates several disciplines, including the Olympic disciplines of Slalom and Sprint and is responsible for the growth and the development of the sport in England. The British Canoeing strategic plan, Stronger Together 2022-26 was launched in March 2022 building on the successful delivery of Stronger Together 2016-2021. It can be accessed here.

The role of the Board of British Canoeing Events is to ensure robust governance around the international events which are secured by British Canoeing and which will be delivered through British Canoeing Events.

The Board will be responsible for approving and monitoring the strategic plan around the events, ensuring that the necessary financial and human resources are in place for the company to meet its objectives, monitoring risk and ensuring that the events are delivered in line with the comprehensive policy framework within British Canoeing Events. The Board will also be responsible for ensuring that British Canoeing Events is compliant with the Tier 2 requirements of the Code for Sports Governance. 

Candidates for this role should be able to demonstrate previous board experience and have experience within the events industry, preferably within the sports sector. An interest and involvement in Paddlesport or some other sport is desirable but not essential.

British Canoeing Events is committed to recruiting and retaining diverse Board members and fostering a culture where equality, diversity and inclusion are the heart of everything it does. British Canoeing Events particularly encourages applications from candidates from underrepresented groups.

This is a voluntary position. The duties of the post require around 1 day per month. Normal expenses will be reimbursed.

Full details of the role can be found in our Role Description here.

To apply for this position please click the APPLY button. Our application process requires you to submit a CV and covering letter explaining your interest and suitability for the role. 

Partnership Sales Manager – Aston Villa

Department: Partnerships

Hours of work: 35 hours per week, (Includes some Matchdays working Evenings and Weekends)

Contract: Permanent

Salary: £45,000 – £50,000 per annum depending on experience (plus commission)

Location: Villa Park  

Closing Date: 16 October 2022  

1. The Department

The Partnerships department is responsible for acquiring and managing the commercial partners of Aston Villa Football Club. The partnership management team are the gatekeepers for delivering partnership rights and therefore work closely with all areas of the Football Club. The team works at a fast pace and due to the nature of delivering partnerships activations across a broad spectrum of brands, working days and projects will be extremely varied. 

2. The Role

We have an exciting opportunity for a Partnership Sales Manager to join our Partnerships team. The Partnership Sales team is responsible for developing the Clubs portfolio of commercial partners, playing a key role in the Club’s commercial strategy for success. As a key member of the Partnership Sales team, you will be focused on the acquisition process for new Club commercial partners.

The role will require you to build strong relationships with external parties and lead the sales process from first contact to successful lead conversion. You will work alongside key internal stakeholders to provide compelling partnership propositions and sales materials that help the club successfully convert leads and increase the value of the commercial partnership portfolio.

For further information about the Role, please see the Role Profile.

3. The Person

The ideal candidate will have experience in a sales environment with a proven track record of securing significant levels of new business. You must demonstrate strong skills in communication, with ability to build strong relationships both externally and internally. You will also be able to demonstrate clear initiative in order to meet objectives, conduct market research, build a sales pipeline, lead generation, contract management and sales completion.

As part of your application, please ensure you upload your CV and Cover Letter.

Right to Close Vacancy Posting Early  

The Club reserves the right to close any advertised vacancies earlier than the advertised closing date if sufficient applications have been received.