Director of Fan Engagement – Liverpool

We have an exciting opportunity for an individual to join our team as a Director of Fan Engagement!

What will you be doing?

  • Coordinate, lead and embed the LFC Fan Engagement framework into the DNA of the Club.
  • Influence and support stakeholders to understand best practises in engagement and challenge and educate areas that aren’t using the framework effectively.
  • Design, implement and run internal governance to ensure that the framework is operating effectively and proactively used. Provide board level reporting on the areas of success and areas where improvement is needed. 
  • Proactively organise meetings and consultations as needed. 
  • Ensure legal mandates are met both by the Club and the Supporters’ Trust.
  • Ensure we have conducted supporter consultations correctly as needed and meet our other legal responsibilities.
  • Proactively engage with supporters with a view, acting as a conduit for directing issues to the appropriate department and tracking issue resolution. 
  • Day to day management and building of relationships with Fan Groups ensuring the Club speaks and listens to fans in the right forums in a timely fashion. Record and track details of engagement with fans for future reference.
  • Lead Club work on the Premier League engagement standards alongside existing fan engagement frameworks. Ensure compliance to the standard completing any work needed to achieve this.
  • Assist the Club management teams on issues of supporter interest, ensuring all parties are fully always briefed and facilitating direct engagement with supporters when and where appropriate.
  • Collaborate with internal and external stakeholders to improve fan experiences for the long term.
  • Liaise with relevant bodies and assisting in the communication of our messages as appropriate.
  • Act as a spokesperson for the Club in fan related issues as needed.
  • Maintain a close view on social media to monitor emerging issues.

Who are we looking for? To be successful, you will be able to represent the interests of Liverpool supporters in discussions with external organisations. As well as being credible to supporters and able to build mutual respect with fan groups and lasting relationships with supporters and other key external parties.You will have a strong understanding of the role social media plays in supporter politics, on fan behaviour and the dynamic between the various fan media groups. You will be able to able to articulate ideas clearly, communicate unambiguously and able to manage and influence internal stakeholders and challenge viewpoints on behalf of fans. A strong background and ethos of customer service and able to tackle problematic behaviour.

Why should you apply? This is a full-time permanent role working 35 hours per week 5 out of 7 days. Your main base will be our Head Office in Liverpool City Centre which is close to local bars, shops and restaurants and has great views over the river Mersey.To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days) and a contributory pension scheme.You will have access to our benefits kit bag where you can get high street discounts, and a selection of benefit schemes you can join. There are opportunities to get involved with volunteering through our LFC Foundation to give back to the local community.We aspire to be the most inclusive club in world football – providing fair and appropriate opportunities to as many people from different backgrounds as possible, being welcoming and meeting their needs as best we can. We are committed to hiring great people representative of a variety of backgrounds, perspectives, and skills, not just because it`s the right thing to do, but because we believe it makes our Club stronger. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.

Content Executive – The R&A

As part of a strategic partnership between IMG and The R&A, this role will be embedded within The R&A’s management structure.

Employed by Seven League, IMG’s digital arm, your primary client will be the R&A and you will be a core member of the R&A’s commercial team. You will also be a part of Seven League’s wider team, growing your expertise as a digital practitioner in the sports industry.

The R&A is a leading body within the world of golf and engages and supports activities to ensure it is a thriving sport for all on a global scale.

Its responsibilities include governing the Rules of Golf, staging The Open, golf’s original championship, and developing the sport. Each year, the R&A also stages the AIG Women’s Open and works with the DP World Tour to stage the Senior Open presented by Rolex.

We are seeking a Content Executive to support the planning and production of engaging content for the official channels of The Open and AIG Women’s Open.

As Content Executive for The R&A, you will join the existing Content Team at The R&A to help deliver exciting and compelling content through our owned and operated channels including website, app, social media & The One Club.

The successful candidate will bring an enthusiasm and proactive approach that is required to create engaging content, celebrating the greatest stories of The R&A’s professional Championships and supporting the Commercial department’s wider aims in delivering growth across core revenue streams.

livering growth across core revenue streams.

Key Responsibilities And Accountabilities

  • Production and publication of engaging editorial content for The Open and AIG Women’s Open official channels
  • Support of the wider content team in the production of assets including video, audio & social campaigns
  • Idea generation focused on high-quality storytelling that enhances the brands of The Open and AIG Women’s Open.
  • Website hygiene, including liaising with other departments of The R&A to ensure their respective areas – e.g. Ticketing, Spectator Advice, Travel – are kept up to date.
  • Keeping TheOpen.com and AIGWO the place to go for information and content relating to previous and future Championships
  • Ensuring metadata and SEO is optimised to drive conversion
  • Supporting on the ideation and implementation of app content and experiences
  • Supporting on content plans and workflow management
  • You may also be required to carry out any other duties which are within the scope and purpose of the job.

Knowledge And Experience

Mandatory

  • Strong knowledge of professional golf and a readiness to quickly become an expert in The Open and AIG Women’s Open
  • Experience of producing high-quality editorial for at least one recognised publication/website.
  • Relevant education and work experience
  • Good understanding of SEO
  • Working knowledge of planning tools eg. Trello or Monday.com

Desirable

  • Experience of different CMS platforms.
  • Strong knowledge of Adobe PhotoShop
  • Working knowledge of audio and video editing tools
  • Strong knowledge of social media landscape and trends

Skills And Abilities

  • Engaging copywriting while maintaining high standards of accuracy.
  • The ability to tailor your writing to various styles – e.g. long-form features, news updates, SEO articles, etc
  • Strong organisational skills, with an ability to juggle multiple tasks and prioritise effectively
  • Excellent interpersonal skills, with the ability to communicate effectively at all levels, both internally and externally
  • Enthusiastic and proactive attitude

Working Conditions

  • This is a permanent position.
  • Please note this role will be based at either our St Andrews, Scotland office or our London offices located in Islington or Chiswick.
  • Working hours are 9:00 – 18:00, Monday to Friday, with some flexibility on remote working as appropriate
  • May be required to attend (and travel to) locations, including other IMG buildings and meetings
  • Unsocial hours may be required, as dictated by the demands of the business schedule
  • Adapting to use of new systems and technology where appropriate

Endeavor is an equal opportunity employer committed to a diverse and inclusive work environment.

Head of People – Table Tennis England

This role is made for a forward thinking, innovative, professional who seeks the scope of influence to contribute to transformational change. This is a real opportunity to shape the agenda as well as providing inspirational and visionary leadership support to those engaged in the delivery of our People ambitions.

It is a newly created role reporting to the Chief Executive but working across the Senior Leadership Team and through into the wider team to drive forward the change that will shape and develop our talent and culture.

This post requires someone with a passion and desire to join and be part of a dynamic, committed team, dedicated to the delivery of high quality people centred services. The postholder will have a proven track record of leading and supporting change, ensuring the highest quality Human Resources support to our team of staff and key volunteers.

At the same time the successfully appointed candidate will bring a fresh, forward-thinking, and collaborative approach to developing and driving high performance and innovative practice across our People strategy. Through your leadership and influence you will provide opportunities and support that reaches every single colleague across the areas of Equality, Diversity, and Inclusion, Learning and Development, Organisational Development, Employee Relations, Workforce Planning, Workforce Information and Workforce Recruitment.

Senior Producer, Branded Content – Tottenham Hotspur

Founded in 1882, Tottenham Hotspur Football Club is an English Premier League Club, based in North London, with a global following of millions.

Led by the late great Bill Nicholson, the Club became the first in England to win the League and FA Cup Double in 1961, and the first in the UK to win a European Trophy two years later. Spurs has since been home to some of the game’s great entertainers, including Jimmy Greaves, Glenn Hoddle, Paul Gascoigne, David Ginola, Gareth Bale, Heung-Min Son and Harry Kane.

In April 2019, the Club opened an iconic new stadium that sits at the heart of a £1billion sport-led regeneration of North Tottenham. The stadium is the largest football club stadium in London and is a multi-use venue with the ability to host a variety of events 365 days a year, including NFL, boxing, rugby, concerts and other major events, plus visitor attractions including Stadium Tours and the Dare Skywalk.

The stadium development scheme has to date created more than 4,000 new jobs for local people, with circa £300m pumped into the local economy each year.

Tottenham Hotspur has:

A clear strategy to develop talent from within its Academy, showcased by a strong track record of Academy players graduating to the first-team squad.

A £100m state-of-the-art Training Centre that supports the Club’s ambition to attract, develop and retain the best talent.

Commercial partnerships with globally-recognised brands including AIA Group Limited (AIA), one of the world’s leading providers of life insurance services, and Nike, the world’s leading sports footwear and apparel company

A commitment to minimizing its environmental impact across Club operations, being named as the greenest in the Premier League for the past three years. Tottenham Hotspur is a signatory of the UN Sports for Climate Action Framework, committing to halve carbon emissions by 2030 and become net zero carbon by 2040

An award-winning Foundation that is renowned for creating opportunities to help enhance the lives of people in its local community through education, employment, health and social inclusion programmes

The Senior Producer for Branded Content, will form a key part of internal video production team. They will contribute both creatively and technically to projects across the wider business, enhancing standards on all elements of video with a focus on branded content initiatives.

The Club operates out of multiple sites, including the Training Centre, where the position of Senior Producer will be based.

JOB PURPOSE

The internal production team are responsible for producing a mixture of news, match action, exclusive interviews, in-depth analysis, branded content, behind-the-scenes features as well as supporting our Marketing, Retail and PR teams. Content production is seen across all digital and social channels including our new OTT platform SPURSPLAY, broadcast globally, shown within the stadium, as well as syndicated to partners and external media. 

The Club is looking for a Senior Producer to work within the internal production team to drive the creative ideation, production, and post production operations on behalf of our partners.You will work with internal departments and external suppliers to contribute to the creative pitching, planning, and execution of our partners content rights.

You will be based at the Club’s training facility in Enfield with regular travel to and from shoots, as well as home and away match days when required.

Key Responsibilities:

You will liaise with stakeholders directly to contribute to the initial creative/pitches as well as budgeting needed to fulfil the campaigns.

You will be responsible for production and delivery of video content for our partners and their campaigns whilst meeting wider objectives and engaging our our audiences.

Work closely with the production management team to ensure the wider business are kept informed of progress and key information.

Branded content will be your primary focus but you will also be required to create content to support other commercial, PR, marketing and retail objectives.

Your work will be consumed on a number of different audience facing platforms, from the Clubs OTT platform, to the clubs social media channels. All content needs to be optimised for the highest effectiveness on these platforms.

Upload and distribute content across each platform to meet project deadlines.

Personal Attributes

Thinks ahead, generates ideas and thinks of creative solutions to problems.

An idea generator. An all round creative.

Values & respects others, builds relationships, collaborates.

Gets things done, delivers to high standards, takes responsibility.

Creative, energetic and driven individual who thrives working under their own initiative.

Passionate about all forms of creative output and a strong attention to detail.

Previous brand/agency experience is advantageous

Skills & Experience

Proven experience working in a similar role within an established production house.

Experience working as a camera operator (Sony FS7, C300 or equivalent)

Can edit quickly under pressure using Adobe Premiere Pro, with the ability to produce a wide range of video in different edit styles.

Knowledge of Adobe After Effects and have the necessary skills to build motion graphics within each video project.

Knowledge of innovation in video production and the broader digital landscape 

Working knowledge of current video and audio production/editing techniques

Efficient in the full Adobe Creative Suite

The ability to build case studies and report on individual video performance

Lighting experience

Copy, script and storyboard writing experience

Abillity to meet tight deadlines

Flexible with working hours and happy to work evenings, weekends and on site at match days as and when required.

Full clean driving licence and ability to travel to away matches where required.

Please note all applicants should attach a cover letter and full CV to their application. Your cover letter should state your current salary and please includee a link to one of your recent showreels.

Safeguarding is fundamental to the success in all that we do. Successful candidates are subject to an enhanced DBS check.

Tottenham Hotspur Football Club welcomes applications from anyone regardless of age, disability, race, ethnic or national origins, religion or belief, or sexual orientation.

Information Technology and Operations Analyst – MCC

Marylebone Cricket Club (the Club) is the world’s most active cricket club, custodian of the Laws of Cricket and is also the owner of Lord’s Ground, affectionately known as the “Home of Cricket”. The MCC and Lord’s brands are renowned worldwide and are synonymous with excellence, prestige and providing an enjoyable customer experience, whether at an international cricket match or a special event.

The IT Operations Analyst will form part of the IT Operations Team and as such act as a first point of contact for all IT related queries raised on the Service Desk. This role represents an exciting opportunity for the right candidate to build a rewarding career in Information Technology at the world’s most prestigious cricket ground, developing over time a broad range of technical skills and acquiring recognised IT certification.

MCC is committed to being an equal opportunity employer. All qualified applicants will receive consideration without regard to race, colour, sexual orientation, gender identity, disability, national origin, religion, sex, and or other legally protected status.

REQUIRED SKILLS AND EXPERIENCE

  • Microsoft 365 related certification highly desirable.
  • Experience using endpoint management / mobile device management tools. Microsoft Endpoint Manager experience highly desirable.
  • Experience administering Microsoft 365 using Admin Centre – administration using PowerShell experience desirable
  • Active Directory User and Computers administration experience.
  • Windows 10/11 experience – deployment, administration, troubleshooting. Experience using Autopilot or imaging solutions desirable.
  • A basic understanding of networking. Network+ certification highly desirable.

Full details can be found within the Job Profile via our Website

VALUES AND BEHAVIOURS

SMART

  • We make informed decisions
  • We cut out inefficiency and complexity
  • We ensure that everything we do looks, sounds and feels high quality

ATTENTIVE

  • We are welcoming hosts to people of all cultures and backgrounds
  • We pride ourselves on impeccable manners
  • We work with other organisations for the good of the game

ORIGINAL

  • We set our own high standards
  • We constantly seek out better ways of working
  • We encourage people to be imaginative in their work

Skills and ability testing may form part of the selection process. If you have any particular requirements in respect of the interview/section process, please mention this in a covering email/letter.

Head of Performance Development – Table Tennis England

This role is made for someone who is hungry, ambitious, driven and wanting to lead transformational change. This is a real opportunity to shape the ‘start, potential and podium’ environment, providing inspirational and visionary leadership to players and coaches and lead the performance narrative across the wider table tennis family.

The Head of Performance Development will be responsible, and accountable, for creating the environment to achieve future World and Olympic success with an aim to become one of the most respected nations in the world for player and coach development.

The Head of Performance Development will have the capability to establish and lead a culture across a team that nurtures a diverse team of players, coaches, people, and leaders where success can inspire more people to play, and watch, table tennis and support the impact that sport can have on our everyday lives.

Network Manager – The Jockey Club

Due to expansion within the team, we have a fantastic opportunity for an experienced IT professional to join the IT Team as Network Manager. This role will be responsible for the operation, performance, and security of the local and wide area networks and associated infrastructure across the group. 

Key responsibilities; 

· To own the network infrastructure across the group, including switches, routers, cabinets, firewalls, monitoring systems e.t.c, ensuring that 3rd party management of the network is appropriate and in line with SLA’s 

· Network Service Management – Providing regular network service reviews to evaluate the network providers performance. This will include achievement against contractually agreed SLAs, incident register, risk register, escalations and contract breaches 

· To manage, develop and motivate the Network & Security Analyst 

· To define and deliver a long term plan for network investment, including hardware replacement and software upgrades. To work with network vendors and suppliers to ensure that a clearly outlined roadmap of future developments is delivered 

· To provide 2nd/3rd line support to the Service Desk team and the Technical Manager to help troubleshoot and resolve issues and problems, acting as an escalation point for issue management and resolution 

· Support tender process for refresh of technology as required (to include LAN support, WAN, (both wires only and/or managed) and Wifi, including content management, guest portal and data capture 

· To provide operational support and point of presence at major events such as the Cheltenham Festival, Epsom Derby and Aintree Grand National. Working with on-site Operations teams to ensure that temporary infrastructure and networks are installed in a timely fashion 

The successful candidate will; 

· Possess an IT related degree or equivalent 

· CCNP/CCNA Networking qualification 

· Have previous experience with Routing and Switching and also with MPLS/WAN 

· Have experience with Multi-site MPLS Network and VPN Management 

· Have previous experience with managing external suppliers and multiple internal stakeholders 

· Possess excellent verbal and written communication skills 

· Be self motivated and able to work under pressure 

The successful candidate will be required to work evenings and weekends to support racing when necessary. There will be travel required across the UK & will be on call on a rota basis (1 week in 4) 5.30pm to 10pm weekdays and 8am – 6pm weekends. 

The closing date for applications is 5th December. We reserve the right to bring this date forward should we receive a large volume of applications. 

At The Jockey Club people are at the heart of what we do and drive our success. We are inclusive and actively seek to attract people with unique backgrounds and perspectives. Diverse, collaborative teams are pivotal to our success and support the potential and growth of all our people

Executive, CRM – McLaren Racing

Support the management of McLaren’s fan marketing programme, including the Marketing Cloud platform, McLaren Plus community and all associated campaigns. The role will be integral in shaping and producing the content across all email and mobile communications for McLaren’s database and fan loyalty programme.Working closely with Social Media, Creative and Brand teams, you will focus on creating game-changing fan engagement campaigns that drive website traffic, brand engagement and conversions in line with specific campaign goals. 

Role Dimensions:  The role entails unsocial hours and some work on weekends will be required. 

Principal Accountabilities   :McLaren Plus growth, retention & communications (65%) 

  • Create and manage effective fan communications strategies for the different audience groups across email and mobile, plan and execute the day-to-day email campaigns and ensure all CRM activity is executed/scheduled on time (design, build, send). 
  • Apply email marketing best practices across all areas and always thinking and searching for innovative new ideas to improve processes, emails and communications through the email channel 
  • Create test plans to ensure continuous learning and optimisation of campaign performance 
  • Design and execute a data segmentation plan for each campaign 
  • Consider opportunities for integration of McLaren’s sponsor-partners into email campaign and data strategy 
  • Report on a regular schedule across all relevant global email marketing activity and use the results to optimise and continually improve the performance of email campaigns 
  • Analyse email engagement to produce insights and actionable next steps, continually improving our email marketing performance 
  • Liaise with social media and digital colleagues to ensure seamless integration to holistic digital communications 

CRM technology support (10%) 

  • Build a strong relationship with McLaren’s CRM provider and create a roadmap to maximise effectiveness of the tool.   
  • Work with McLaren IT to ensure McLaren’s CRM system is well maintained from a technical standpoint.  
  • Support the Digital Data & Insights Manager to extract insight into McLaren’s fan universe, ensuring regular reporting and knowledge sharing with senior stakeholders.  

Merchandise, licensing and eCommerce sales support (25%) 

  • Work closely with Merchandise and Licensing colleagues and third-party suppliers to drive cohesion between McLaren’s licensing plans and digital communications.  
  • Leverage the scale of McLaren’s database to drive traffic to the McLaren Store and third-party licensee websites. 
  • Build a communications strategies and email campaigns to maximise sales opportunities.

Desired Skills and Experience

Knowledge, Skills and Experience:   The post holder will have: 

  • 2+ years’ experience working with a CRM platform.  
  • Technical expertise in CRM campaign setup, email communications, customer journeys, digital analytics, and platform integrations.  
  • Analytically and data savvy with strong commercial acumen.  
  • Customer centric- putting fans at the heart of everything you do.  
  • Proven writing, proofreading and copy-editing experience.  
  • Strong attention to detail and a keen eye for design and layout  
  • Highly organised and strong working knowledge of scheduling, time tracking and resource management.  
  • E-Commerce experience, preferably in the sports industry or luxury brand.   
  • Ability to creatively solve problems when problems arise.   

Personal Attributes:   

  • Creative – Disruptive storytelling through the lens of video and photography.  
  • Strategic - Provides clear storytelling strategy, vision, and direction for the business.  
  • Credible - Considered and nuanced communicator; acts as a role model for the McLaren values.  
  • Challenges – innovates and holds themselves to exacting standards.  
  • Ownership – takes accountability for both successes and failures; always strives for improvement.  
  • Collaboration – Builds relationships with ease, securing the trust of those inside and outside the business.  

What can McLaren offer?We strive to provide a fun, innovative, collaborative and open culture where everyone’s input is welcome, and everyone feels part of our achievements. We work hard to create a culture of continuous improvement and support this with a proactive approach to management and personal development.McLaren Racing is based at the iconic McLaren Technology Centre on the edge of Woking. Our large campus includes a gym, swimming pool, restaurant and indoor and outdoor break-out areas, as well as direct access to park land. MTC is connected to Woking mainline station via regular shuttle buses, from which London Waterloo is a 32min train ride.We encourage hybrid working patterns to give you options to balance your home life and hobbies with your work, and offer a comprehensive package of benefits including private healthcare, car schemes, life insurance and generous pension contributions.

TTE.TV Content Creator – Table Tennis England

This is an important role within the organisation, supporting us to fulfil our Pledge to create greater connectivity across our community, making table tennis more visible to fans, inspiring our audience and showcasing the sport. 

The focus will be on creating exciting and engaging content aimed at both our existing audience and a new fanbase, in England, Great Britain and abroad, working closely with our Partners Joymo, who provide the platform for TTE.TV, our production partners and key stakeholders such as our Senior British League Premier Clubs, the ETTU and our Competition and Events team.

Please download an information pack at the foot of this page, including a full job description and person specification and guidance on the application process.

To apply, send your CV and covering letter to hr@tabletennisengland.co.uk

Digital Engagement Manager – Table Tennis England

This is a vital new role within the organisation, introduced to enable Table Tennis England to significantly develop their digital capabilities to drive growth and engagement through their digital channel network. 

The role will be responsible for leading on the creation of a new Digital Engagement Strategy that will enable stronger relationships with new and existing audiences, increasing the visibility of TTE and table tennis, improving brand perception and supporting digital transformation. 

The role has overall responsibility for all digital channels and technology, email and messaging communications and the brand-new TTE.TV, with a clear focus on user experience, managing and utilising customer data to deliver personalised content.

Please download an information pack at the foot of this page, including a full job description and person specification and guidance on the application process.

To apply, send your CV and covering letter to hr@tabletennisengland.co.uk