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CRM Campaign Manager – International Olympic Committee

About the job

Department: Digital Engagment Department

Location: Lausanne, Switzerland

Contract Type: Open-ended

Activity Level: 100%

Entry date: 01.11.2022

Application deadline: 25.08.2022

As the CRM Campaign Manager, you will support CRM retention programs that will maximise audience engagement opportunities during Games Time period and the retention of audiences within Olympic digital properties during Flame-to-Flame period. Reporting into the CRM Retention Senior Manager, you will bring to life the CRM strategy and manage the campaigns daily in partnership with our agency partners.

You will partner closely with teams across the IOC to integrate stories and content from across the Olympic Movement to engage with audiences through CRM channels such as emails and push notifications. A keen eye for creative detail and solid understanding of CRM marketing best practices will help support the design, development and evolution of the wider IOC CRM strategy.

Main responsibilities

Support CRM programs and campaigns from briefing to execution, including preparation of templates, validation of audiences, selection of content, internal validation, approval of proofs, send-out management and reporting.
Work closely with global agencies in charge of CRM operations.
Support on CRM retention projects in coordination with internal and external stakeholders including global agencies, partners, OCOGs, content, ticketing and communication teams.
Working closely with the content team, stakeholders from Digital Engagement & Marketing department, the communication team, support on implementing the email marketing calendar and ensure integration into wider marketing activities across IOC.
Support the development and evolution of the CRM Campaign Strategy, in line with the overall Retention Strategy, with a data driven approach to enhance direct-to-people engagement programs. Develop segmentation strategies to drive personalised programs and CRM campaigns for global or targeted audiences.
Work with the content team to define content that is relevant to improve the engagement of audiences.
Work with the commercial and partner team to maximise the media value generated through CRM campaigns.
Co-ordinate with IOC brand and marketing team to develop creatives and templates for emails.
Increase the engagement of audiences by optimizing the cadence of CRM e-mails and push notifications as well as their content and the targeted segment.
Ensure excellent relationships with our internal teams as well as with our external service providers
Stay abreast of latest email marketing, methodologies and adopt/adapt them to the evolving needs of the IOC.

Our requirements

Proven experience in executing global consumer direct marketing programs.
Strong hands-on knowledge of direct-to-consumer CRM solutions with expertise in SalesForce Marketing Cloud preferred
Confirmed experience of working with consumer insights and data to drive marketing plans
Knowledge and expertise at working on international, multi-region campaigns
Experience of working with or in the Japanese market
Extensive experiences working between marketing & content teams
Broad knowledge, passion and understanding of media / audience measurement tools and protocols, digital analytics, tools and protocols, social analytics, tools and protocols.
Fluency in email marketing best practices, including, but not limited to, spam, GDPR and data retention policies
English fluency. Japanese an advantage
Excellent command of the corporate tools and ability to follow the internal user rules (Outlook, etc.).

Come and join an organisation where the spirit of inclusion, gender equality and diversity is embedded in its DNA and which focuses on what unites us – a passion for sport and its values. Work in a flexible and rewarding environment which offers competitive employee benefits and numerous incentives to live a sustainable, healthy and active life. By joining us, you become part of the Olympic Movement and help to build a better world through sport. You will have the opportunity to work with people of more than 70 nationalities.

Senior Legal Counsel – Content & Media

We are dedicated to the beautiful game and its development in every corner of the world and in all of its aspects.

We are now looking for a Senior Legal Counsel – Content & Media that is part of FIFA and supports us on our mission.

These are your key tasks:
•Drafting, negotiating and advising on a broad range of content related projects, notably in connection with FIFA’s OTT proposition (FIFA+) and its digital/social platforms
•The successful candidate will be the key point of contact for legal matters related to, inter alia, content:
•licensing (both in and out);
•production (including pre-production/development, financing and co-productions);
•distribution (including carriage and syndication arrangements);
•acquisitions;
•clearances / releases; and
•related service agreements (including live/non-live broadcast production);
in each case for both long and short form content and still images produced in-house and externally
•Primarily focusing on non-live content related matters
•Overseeing and advising upon broadcast regulatory matters and drafting related agreements
•Advising on digital / social media related matters in so far as they relate to content
•Providing legal support for music related matters (both live and recorded music)
•Managing, developing and maintaining FIFA’s portfolio of non-live content related templates
•Guiding other team members, including review of their work
•Instructing and liaising with external counsel in connection with local law matters in various jurisdictions

The specific competencies we require for this position are:
•Native level English with prior experience of drafting and negotiating complex, high value and nuanced English language agreements and giving advice
•Fully qualified to practise law (registered on the roll / admitted to the bar of an appropriate jurisdiction) having completed all necessary academic and practical training with a minimum 6-10 years of legal practice PQE
•Minimum 6 years of relevant “on the job” experience working in a similar position at a reputable media law firm and/or notable streaming platform, broadcaster and/or production house
•Excellent understanding of the broadcast, content, media, and digital products landscapes. Prior experience working with major streaming platforms and/or content production houses is advantageous
•An understanding of / prior experience in the licensing and sale of live rights is advantageous
•Excellent negotiation, drafting, problem solving and analytical skills
•Structured, competent, reliable, well-organised and precise working style with a strong eye for detail
•Ability to work flexibly across a wide range of commercial legal practice areas
•Strong commercial acumen with an ability to transfer legal knowledge into commercially and operationally oriented solutions
•Proactive with a strong sense of personal responsibility
•Resilient with an ability to competently handle a large workload amid rapidly shifting priorities
•Open-minded team player with an affinity for working with different cultures
•High degree of professionalism and ability to create, develop and maintain strong and reliable relationships
•Service orientated personality with a keen perception of legal, commercial and policy related implications
•Self-reliant and capable of taking initiative
•Willingness to operate outside of comfort zone
•Comfortable with occasional international travel

Games Delivery Manager – IOC

Job Purpose

You will support the IOC Games Delivery Office lead person for Gangwon 2024, Milano Cortina 2026, and Dakar 2026. You work closely across the Games Delivery Unit, the IOC Games Management Team, the organising committees and its delivery partners, supporting Games delivery and opportunities for Games optimisation according to the local context.

Main responsibilities

Responsibilities to our team

Support the lead persons in charge of each of the three Games editions: Gangwon 2024; Milano Cortina 2026; and Dakar 2026 in the preparation and delivery of all IOC Games-related meetings and any other coordination tasks
Manage for the three Games editions, the Games Delivery Office’s central tools, systems, and processes included but not limited to the Olympic and Youth Olympic Games Generic Master Schedule, RADIO tracker (risks, actions, decisions, issues, opportunities), Service Model, Commitments register, Games Plan, Policies and Procedures
Responsible for the control, tracking and status reporting of planning documentation for each of the three Games editions
Prepare relevant documentation and logistics for the RADIO resolution group meetings
Manage the Games Delivery Hub and SharePoint structures, ensuring information can be found effectively and the quality of information is maintained
Prepare reports for the IOC Executive Board Sessions and any other forum as required
Support the lead persons in charge of each of the three Games editions in the implementation of the relevant outputs from the Games Optimisation Group by ensuring the deliverables are project managed following the standard tools, systems and processes
Contribute to Games Delivery (GAD) deliverables by supporting the shaping of timelines and process development
Support the administrative tasks and logistical arrangements for the implementation of learning solutions, including readiness activities, throughout the OCOG and YOGOC lifecycle
Assist in the development and implementation of readiness activities to prepare the IOC delegation, the relevant OCOG and YOGOC personnel and, where relevant, key stakeholders for Games delivery
Assist in defining and monitoring the annual budget for for each of the three Games editions
Support any other ad hoc activities required by the Games Delivery team

Responsibilities to our stakeholders

Develop strong relationships across the Games Delivery Unit and with the relevant people in the IOC Games Management Team and IPC to support the implementation of a collaboration model that optimises the delivery of the Games
Create opportunities to collaborate within the team and with other teams, seeking synergies with others to meet objectives to support integration across all aspects of Games delivery
Support stakeholders across the Games Management Team to adopt central tools, systems, and processes
Collaborate with the FA leads in the Games Management Team on tracking and reporting to fulfil the requirements for various meetings within the governance structure for the specific Games edition
Identify issues and escalate them to the appropriate level if necessary
Propose solutions to problems and participate in discussions with senior management in the best interests of the organisation
Regularly explore new ideas, encourage and integrate different perspectives (including cultural specificities) to solve problems or improve outcomes
Champion of change for the latest technologies and approaches, supporting stakeholders through awareness, education, and adoption of new ways of working to optimise the way the Games are delivered
Facilitate and document the identification of lessons learned, and ensuring the lessons and recommendations are socialised with the relevant stakeholders, including the Games Optimisation Group to inform continuous improvement at future projects and / or Games editions
Integrate with the IKL team where required to coordinate input into information and knowledge capture
Manage the preparation and onsite attendance of future OCOG and YOGOC delegations during Games time, ensuring regular communication and that people are kept informed with relevant information
Assist stakeholders in collecting and using data to improve Games delivery and experience

Responsibilities to our organisation (IOC)

Champion and contribute to the delivery of the Olympic Movements strategic objectives, for example Olympic Agenda 2020+5
Champion and contribute to the continuous development of the Games experience, monitoring business trends and keeping abreast of changing situations
Support the set up and management of communication and engagement with local communities
Demonstrate the Olympic and Paralympic values with stakeholders and colleagues to build and sustain strong relationships internally and externally

Responsibilities to yourself

Develop a growth mindset, making time for your own continued development, understand your own strengths and areas for development, taking responsibility to take action to address gaps
Manage your wellbeing to ensure you can sustain high levels of performance and energy
Take personal responsibility for own decisions, actions and failures
Adapt quickly and constructively to changing circumstances, new information and ambiguous environments
Take the initiative and deal with problems in a proactive way
Take ownership and assume responsibility for the quality and timeliness of work

Responsibilities at Games-time

At Games-time, play a key role in the Games Delivery Office during the operational phase of Games delivery in close partnership with organising committees, IOC departments and functions as well as external partners when relevant
Support the set-up, management and tracking of outcomes from any issue resolution groups, supporting the flow of information between the IOC, organising committees and all other stakeholders

Our requirements

Excellent English and French oral and written skills
Excellent command of MS Office 365 applications (e.g., Outlook, Word, Excel, PowerPoint)
Excellent relationship building skills and proven experience of stakeholder management and collaboration
Experience of working in diverse and multicultural environments
Very good knowledge of project management methodology and tools
Ability to prioritise, manage own time and achieve deliverables on time
Excellent planning and organisational skills, ability to develop detailed plans and prioritise work
Excellent communication skills, adjusting to different styles of communicating in a multi-cultural and diverse environment
Very good analytical skills, ability to gather quality information or feedback to support understanding of key issues and their effect
Ability to carry out detailed research with analysis from a wide range of sources, making logical and well-reasoned judgements.

Procurement Category Expert – UEFA

Main goal

The Procurement Category Expert leads the category at strategic and tactical levels and contributes to procurement success by defining and implementing a clear strategy, realising optimisation potential and ensuring an attractive and accurate supplier portfolio within the category. The incumbent is responsible for plan-to-strategy (P2S) and source-to-contract (S2C) processes within the category, performs tenders and acts in UEFA’s best interests.

Key responsibilities

P2S
– Analysing spending and contract information;
– Forecasting and consolidating future demands and the necessary specifications for the category in consultation with internal customers;
– Evaluating suppliers and analysing their performance;
– Analysing TCO for the individual products and services;
– Analysing the supply market and supplier portfolios;
– Identifying and evaluating optimisation levers in consultation with internal customers;
– Defining the category and supplier strategy;
– Defining an action plan in consultation with internal customers and monitoring implementation;

S2C
– Compiling specifications from internal customers and challenging them to identify potential optimisation;
– Evaluating existing and new suppliers proposed by internal customers;
– Screening the market for additional potential suppliers – Carrying out ITEI/RFI and conducting financial health checks on potential new suppliers;
– Defining the sourcing approach, responsibilities and sourcing project team;
– Preparing and aligning a supplier longlist as well as RFQ/ITT documents, and provide the RFQ/ITT to suppliers;
– Clarifying the RFQ/ITT and evaluating commercial and technical/functional offers;
– Preparing and conducting negotiations;
– Selecting suppliers and obtaining approval from procurement management and internal customers;
– Finalising contracts;

P2P
– Helping internal customers with claims management;
– Supporting buyers in supplier evaluations during the P2P process;

Other
– Taking part in budget planning rounds/discussions;
– Taking part in the development of the overall procurement strategy;
– Innovation management and organisational development within the Procurement Unit;
– Risk management (supply/commercial risk identification and countermeasures) within the category; – Supplier management;
– Contract management;

Profile

Experience required:
– 3+ years in strategic procurement – 5+ years in procurement

Education:
– Bachelor’s business administration, procurement/operations management, or similar

Languages:
– English / Proficient
– Fluent in French
– Any other language would be an asset

Additional requirements:
– MS Office / Advanced
– SAP / Advanced
– Experience in indirect category management with at least 3 years of experience procuring IT/digital solutions at company/group level

– Deep understanding of core P2S and S2C procurement processes
– Understanding of core P2P procurement processes
– Understanding of procurement support processes: supplier management, contract management, data management
– Knowledge of state-of-the-art procurement tools and methodology
– In-depth knowledge of the supply markets, products and services within the category
– Knowledge of relevant legal bases and internal guidelines
– Advanced knowledge of negotiation tactics and strategies
– Knowledge of e-procurement solutions (Ivalua, Coupa, SAP Ariba or similar)
– Project management skills, ability to lead procurement projects
– General knowledge of UEFA, in-depth knowledge of internal customers, their needs and requirements
– Basic knowledge of finance, compliance, legal and other relevant subjects

HRIS Coordinator – International Olympic Committee

Department: Human Resources

Location: Lausanne, Switzerland

Contract Type: Fixed-term (until 31.12.2024)

Activity Level: 100%

Entry date: 01.10.2022

Our HR team is growing and we are seeking an HRIS Coordinator to support our team.

The HRIS Coordinator is responsible for the maintenance and support of the Human Resources Information System, SAP HCM, SuccessFactors, including project support, and day to day system activities. The ideal candidate for this role is organized, process driven and has a great attention to detail. He/She must be comfortable in working independently, with the flexibility to change priorities, as the needs of the department change.

Individuals who thrive at the IOC exhibit the following success skills – Agility, Collaboration, Engage & motivate, Communication, Ownership, Result-oriented.

Main responsibilities

Coordinate HRIS support resolving incidents on various HR platforms

Deliver first class customer service by investigating, troubleshooting, resolving incidents and requests, and communicate effectively
Resolve incidents and ensure maintenance on HRIS platforms as level 1 of support
Coordinate incidents resolution with external providers (support level 2 and 3)

Drive actively continuous improvement on HRIS platforms and HR Analytics

Support HR team to improve and optimize HR processes
Understand business requirements – Act as a Business Analyst
Work closely with IT Administrators and other HRIS stakeholders to implement change requests and other improvements
Create and update training manuals, process documents and policies

Work closely with the Talent Management team to proactively identify training requirements for individual end users and teams, Bring support to the various projects within the IOC corporate program People Management 2020+5

Provide project management and subject matter expertise for HRIS helping to successfully rollout new solutions
Provide support and coordination to the projects held by HR

Technical IT and personal competences

At least 2 years of professional experience with a combination of SAP ECC (PA/OM/PT), SAP SuccessFactors modules : Recruitment Management, Performance and Goals, Succession and Development, Employee Central (nice to have).
Experience with PowerBi and Peopledoc UKG is an asset.
Strong problem solving, business analysis skills with expertise acquired in HR Business environment.
Excellent command of the corporate tools and ability to follow the internal user rules (Outlook, O365, etc.).
Fluent in French and English proficiency.
Excellent oral and written communication skills.

Behavior and attitude

Respect of Olympic values and for internal rules of conduct and all instructions and procedures in place (information security, Code of Ethics, project management methodology, etc.).
Collaboration and transfer of knowledge.
Ability to express orally and in writing ideas or facts clearly and credibly with the aim of convincing and influencing all types of interlocutor.
Ability to remain focused on the words of his/her interlocutor so as to identify the important information in oral communication.
Positive attitude, open minded.
A passionate team member.
High level of adaptability in a continually evolving situation.
Patience, diplomacy and flexibility.
Diligence and discretion combined with solid professional ethics.
Enthusiasm, reactivity and efficiency.

Senior Integrity Manager – FIFA

About the job

More than a job

Senior Integrity Manager

We govern the beautiful game and ensure it’s run with transparency and integrity.

We are now looking for a Senior Integrity Manager that is part of FIFA and supports us on our mission.

These are your key tasks:

Advising and supporting the Head of Integrity in setting the right strategic objectives and goals for the department
Coordinating, under the direction of the Head of Integrity, the department programmes to protect the integrity of football matches and competitions
Coordinating complex investigations related to integrity and match manipulation
Helping to maintain relationships with key national and international stakeholders such as betting operators, regulators, sports integrity units, law enforcement agencies and state authorities, as well as other external relationships
Supporting and further developing the FIFA Integrity Initiative and being responsible for other projects
Strengthening cooperation with regard to integrity, both internally (Administration Branch, Football Branch, etc.) and externally (confederations, member associations, integrity network, etc.)
Drafting and/or reviewing reports, regulations and guidelines related to integrity
Organising, conducting and participating in regular integrity/anti-match-manipulation workshops, events and training sessions

The specific competencies we require for this position are:

Leadership skills, ability to motivate and sense of responsibility
Flexible team player
Able to maintain confidentiality
Excellent communication skills and highly diplomatic
Accuracy and punctuality
Identifies with FIFA
Takes the initiative and is service-oriented
Innovative
Expertise in sports integrity matters and knowledge of main stakeholders working in integrity
Solid knowledge of legal framework with regard to gambling, illegal betting and match manipulation
Experience in project management
Solid knowledge of legal framework with regard to corruption and fraud
Bachelor’s degree in Business and Master’s degree in Sports Business
Four to six years’ work experience in international investigative operations, ideally at a sports or international organisation
Fluent in English, proficiency in any other FIFA language (French or Spanish) would be an asset

Fédération Internationale de Football Association, FIFA-Strasse 20, 8044 Zurich

Athlete & Olympian Communications Manager – International Olympic Committee

Department: Athletes’ Department
Location: Lausanne, Switzerland
Contract Type: open-ended
Activity Level: 100%
Entry date: 01.06.2022
Application deadline: 01.05.2022

You will have a lead role in developing clear communication and promotion strategies throughout the entire athlete and Olympian lifecycle. You will manage the planning and content delivery process across athlete and Olympian-focused digital engagement platforms.

Main responsibilities

Olympic Agenda 2020+5

Support the implementation of the Olympic Agenda 2020+5 recommendations.
Ensure athlete and Olympian communications planning meets the targets set through the Olympic Agenda 2020+5 recommendations.
Work across the organisation and with external partners to facilitate the delivery of content on IOC athlete- and Olympian-focused digital platforms.

Overall planning and coordination

Assist with the creation of a rich library of content to support and engage athletes and Olympians throughout their sporting and non-sporting journey, from youth level to the post-retirement phase.
Manage all Athlete365 social media to continually increase engagement across the elite-level athlete community.
Drive awareness of programmes and opportunities available at the IOC and across the Olympic Movement.
Manage IOC-selected agencies for editorial, design and video production by appropriately allocating resources and ensuring business needs are met, whilst maintaining a balanced editorial calendar across all athlete digital engagement platforms.
Identify and drive strong end-to-end processes and quality control measures across all areas of content and asset production.

Communications planning

Facilitate the creative content delivery process, bringing together key stakeholders and agencies to develop and deliver innovative campaigns that capture the attention of and engage the elite athlete and Olympian population.
Work closely with IOC departments to develop a content plan to engage the athlete, Olympian and entourage communities.
Support the implementation of Olympic brand expression and showcase best practices in delivery across all athlete and Olympian communications.

Olympian programmes

Develop activations that foster growth and engagement with the Olympian community.
Support the communications and digital engagement strategy with Olympians.
Support content planning and delivery for social media platforms.
Support the continued development of a strong Olympians’ alumni programme.

Reporting and analysis

Provide regular reports and updates on activity across athlete communications.
Develop and maintain resources to support the IOC Athletes’ Commission in communicating about key athlete-focused programmes.

Other

Assist in the delivery of projects as delegated by the manager of the unit or the Athletes’ Department Director.
Perform everyday administrative tasks, prepare various reports, correspondence, expense forms and documents, filing, ordering supplies, etc.

Our requirements

Undergraduate degree in marketing, communications, business or a related field.
High level of computer literacy in design tools.
Excellent command of the corporate tools and adherence to the internal user rules (SharePoint, Outlook, Asana, etc.).
Strong knowledge of project management tools and methodology.
Fluency in English, with good working knowledge of French.
Excellent written and verbal communication skills.
Minimum of five years’ experience in project management and online community development.
Being an Olympian or former elite athlete is an asset.
High level of competency in project management software and ability to manage tight deadlines.
Knowledge of email marketing and analytics software such as Salesforce, Mailchimp or Google Analytics is a positive.
Ability to take an active part in achieving shared objectives through personal involvement and ability to respect the contributions of all team members.
Attention to detail.
Strong sense of planning and organisation.
Familiar with online education and experience with various methods of learning.
Ability to write coherently in English and adapt tone of writing to the audience.

Communications And Project Manager – European Leagues

About the job

Communications and Project Manager

Starting Summer 2022

European Leagues (the employer):

The European Leagues (EL) – the Association of European Professional Football Leagues – is the voice of Professional Football Leagues on all matters of common interest and the official body representing the interest of domestic professional football competition organisers in the European stakeholder’s family. It is an association governed by Swiss law founded in 2005. The European Leagues represents 36 professional football leagues and associations of clubs from 30 countries, representing more than 1000 clubs from all over Europe.

During the past few years, the EL has been growing its membership structure as well as its institutional, political but also commercial influence in the football industry. The EL is now considered one of the leading international organisations in professional football and has the ambition to further develop the range of services it provides to its member leagues and their affiliated clubs. The new Communications and Project Manager will play an important role in this process.

Position Summary:

Based at the EL HQs in Nyon (Switzerland), the Communication and Project Manager will work and have responsibilities on projects and activities that make a measurable contribution to the execution of the EL’s new and ongoing related projects with focus on communications, relations/services to the member leagues and their clubs, and collective business/league development projects. The overall goal is to support the EL members and their clubs in their sustainable development on and off the pitch.

Position Responsibilities:

The Communication and Project Manager responsibilities will evolve as priority areas and projects are defined, however, the role will focus primarily on the following tasks:

Support the EL Administration team in the strategic development of its social media channels and the Club Advisory Platform (CAP);
Content creation and delivery for the EL communication platforms but also for EL workshops, seminars and events for member leagues and their clubs;
Proactively support initiatives to drive the growth and development of our current international media rights collective project with ELEVEN and OneFootball; and
Research and editorial work related to EL Reports and Publications.

Position Requirements:

Valid work permit/visa to live and work in Switzerland or being a candidate that can apply for a work visa as an EU National.
Bachelor’s degree in communication, marketing, business administration, or a related field.
Excellent editorial and writing skills in English language (fluency in English language both written and verbal is essential for this position).
Good interest and understanding of structure and organisation of professional football competitions both at domestic and international level. Previous experience in professional football and/or any other professional sports related organisation is preferred.
Strong analytical and critical thinking skills with the ability to solve complex problems and easily communicate findings.
Ability to work both independently and collaboratively with a team.
Strong work ethic with a flexible and can-do attitude to tackle challenges and opportunities while meeting project deadlines.

To be part of the EL Administration means:

Work in a truly international environment for a highly professional sport industry.
Be at the very centre of professional football ecosystem with the opportunity to work with Professional Football Leagues, Clubs, Stakeholders (FIFA, UEFA, FIFPro, ECA, Fans), Media and EU Institutions as well as with sports business companies.
Being part of a motivated, skilled, and passionate team of professionals.
Salary conditions to be agreed between parties.

Please send CV and (comprehensive) cover letter to: hq@europeanleagues.com by May 13, 2022.