Global Fan Experience Manager – Chelsea
Chelsea
s a member of the Chelsea team, you will become part of a long and proud history in the heart of iconic west London, which dates to the club’s founding in 1905. Since that time the club has won every major domestic and international trophy, being crowned English, European and world champions in the process.
Chelsea is a club which proudly strives to be the best in everything we do, on and off the pitch, as shown by the further success of our Women’s and Academy sides, as well as the excellent work in the community undertaken by the Chelsea Foundation, while engaging with our many supporters from a wide range of backgrounds at home in the UK and around the world.
If you’re motivated and want to help us win more trophies, you’ve got a place here at Chelsea!
This role will focus on planning and executing full fan experience on match days at Stamford Bridge & Kingsmeadow, being the lead contact and decision maker,.
Duties including but not limited to:
• Driving ideas and innovation to enhance the matchday experience, committed to improving process and experience.
• All club activation pre-match and in bowl (incl. half-time, full time)
• Work closely with the Partnerships team to deliver contractual matchday rights.
• Management of matchday event agency, suppliers, and talent.
• Music strategy for in bowl
• Manage allocated budget, presenting new ideas an innovation for sign off.
• Communicate the schedule of activity to senior management ahead of every match day and events.
Must Haves/qualified by demonstrable experience to the level required:
• Commitment to working weekends & evenings – in line with the fixture schedule, the duties of the post require weekend and evening work to meet the needs of the agreed programme of events.
• Sporting or entertainment tech & AV knowledge alongside creative & production experience
• Extensive experience in fan event management, ideally at a sports or entertainment arena.
• Demonstrable experience in managing and resolving issues in live event environments.
• Experience in the supervision, administration, and organisation of events
Nice to Haves:
• Experience in managing large, high-profile events e.g., sports grounds, music arenas.
• Safeguarding certification
• Events management degree or similar
Our commitment to Equality, Diversity, and Inclusion:
At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you.
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