Conference and Events Coordinator – Surrey CCC
Surrey CCC
Who are we
Surrey County Cricket Club is committed to making sure cricket is a game for everyone. We believe that cricket should be based on the concepts of fair play, teamwork, and meritocracy and we know that there is work to do to make cricket truly accessible. We are looking for people to join us on the journey of handing cricket over to future generations as the most inclusive and diverse sport in the world.
What you’ll do
The Corporate Sales Team at the Kia Oval is responsible for £20m worth of revenue primarily across sponsorship, hospitality and Conference & Events. The biggest sales team within this group focus on the non-match day events (C & E). We are looking for a Coordination Lead to join the corporate sales team full-time to focus on event organisation for all Commercial events.
What you’ll do
- Be an integral team member supporting the team with the coordination elements of our corporate bookings
- Ensure standards are met on the function sheets to improve delivery and service
- Successful delivery events from sales through to delivery
- Meet and greet all customers ensuring a clear handover is in place for the operations team
- Adhere to the internal health and safety of the club and facilitate meetings with the relevant departments
- Attend weekly operations meeting
- Assist the Coordinator Lead with processes and systems
- Assist with competitor analysis ensuring our packages are competitive and reflective of the market
- Support on marketing activities including updating internal packages/ agency platforms/ Social media outreach & website amendments
- Maximise function space utilisation by leading on appropriate training and implementation of floor plansOn occasion support on enquiries & proposals, providing best options to customers, within agreed response times to all web based, email and phone enquiries accurately and within brand guidelines
- Provide direct liaison with customer and suppliers ensuring clear communications of each party’s needs and expectations
- Maximise profitability by establishing relationships with suppliers
- Record accurately all customer profiles, enquiries and booking information making full use of the appropriate systems
- Achieve personal goals and objectives identified in reviews and appraisals
- Carry out other duties and responsibilities of a similar nature to those described above, which may be allocated from time
The Person
The successful candidate will have the following experience / skills / qualities:
- GCSE including Maths & English
- Excellent verbal and written communication skills
- Computer literate and confident in MS Excel; Word and Outlook
- Impeccable attention to detail
- Knowledge of diary management systems
- Ability to multi-task, think fast and to deliver solutions to customer requirements
- Possess diplomacy, discretion and impartiality of judgment
- Self starter, drive, ambition
- Ability to work to strict deadlines
- Creative in thinking and approach
- Motivated by a passion for quality and great service delivery
- A “can-do” attitude
- To be an excellent ambassador for the Kia Oval
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