Ascot Racecourse signs InCrowd for digital transformation project

Ascot Racecourse have selected InCrowd to run a new, long-term digital transformation project.

Ascot Racecourse are working with InCrowd to develop a new premium web destination for racing fans that will ultimately strengthen the world renowned Ascot brand, grow their global database and present new commercial opportunities for both Ascot and brand partners.

Central to the project are a new Content Management System, Single Sign On (SSO) solution and Fan Data Platform (FDP) powered by sports marketing technology provider Cortex. Seamlessly integrated with the new website, these tools will enable the Ascot team to capture and collate new zero, first and third party fan data paired with digital usage tracking, giving them the power to create seamless and highly personalised digital content experiences for every fan, proven to maximise engagement and increase conversion rates.

As part of the website build, Ascot and InCrowd will be streamlining key commercial journeys across ticketing, premium hospitality and membership, alongside the introduction of customisable and fully brandable digital inventory and fan activations.

Unlocking exciting new commercial opportunities for Ascot and their partners, these new personalisation tools allow brands to become an organic part of the story, creating deeper connections and developing stronger brand advocacy with racing fans.

In addition, this scalable and centralised digital ecosystem will help Ascot increase operational efficiency across the business, from content management to customer support, with enhanced Insights Dashboards supporting key decision making across multiple departments with dynamic and customisable reporting, tailored to key stakeholders and objectives.

“We are really excited to embark on this digital transformation project with InCrowd.” Says Head of Sales, Rob Paddon. “Our strategies for collecting new fan data will enable us to better understand our audience and improve customer journeys with personalisation tactics driven by insights that we didn’t have access to before.”

“Elevating our new website with InCrowd’s recommended content and digital inventory tools will revolutionise how we communicate and connect with racing fans around the world, as well as drive significant value for both Ascot and our brand partners”.